苏州招聘

职位描述：
A. Manages a large volume of user requests received via the case management system. Provides support to all Global customers (exception of EMEA due to privacy restrictions) by responding to “how to” questions, special requests, issue research/resolution and required activities related to processes such as Oracle HRMS, Payroll, Eaton University, Taleo, E-star and APEX. These requests are often unique in nature and require quick analysis to determine cause and proper resolution of these critical processes.
B. Provides guidance and training to customers (individual and group) as needed to ensure a good understanding of HR applications and tools to meet job requirements.
C. Executes the activities related to data integration and training of new customers. This includes data gathering, loading, confirmation, post-clean up as needed, customer training and ongoing support.
D. Develops and maintains internal team documentation related to assigned supported processes for use as reference to existing and newly assigned support staff.
E. Monitors assigned cases to identify trends and root causes and reports to manager and system support teams. Consults with customers on repeat issues and areas of concern to ensure their understanding and for us to take appropriate action to recommend improvements to reduce/eliminate future occurrences.
F. Contributes information for timely customer communications to keep them informed of HR Technology related topics such as system enhancements/upgrades, processing “tips”, upcoming events, etc.
G. Manage the planning and execution of special projects as assigned.
H. Partners with HR Technology team members to support the technology roadmap and maintain the HRMS production instance by providing regional expertise and testing support.

A. Strong analytical skills for completing complex problem solving and analysis of business processes and systems.
B. Thorough knowledge and understanding of HR Technology applications, how these applications and systems are developed and maintained, as well as how they interface with other systems.
C. Ability to coordinate/prioritize multiple, often complex, tasks in order to ensure continued effectiveness in meeting the company’s recordkeeping, reporting and compliance needs.
D. Experience interfacing with all levels of HR and IT professionals and business customers. Must be able to communicate effectively with functional, business and technical stakeholders.
E. Excellent communication skills (oral and written), including clear and comprehensible assistance to customers and other team members and detailed process documentation.
F. Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable fashion.
G. Knowledge of reporting tools such as OBIEE”
H. Excellent interpersonal relationship building and team work skills which are especially critical to our “global” team environment
I. Proactive about identifying problems and continuous improvement with focus on data integrity
J. Demonstrated ability to work under pressure and meet deadlines
K. Language proficiency in regions where required to support customer population 举报 分享

关于伊顿 (EATON)
伊顿公司致力于通过运用动力管理技术和服务来改善人类生活品质并提升环境质量。我们提供各种可持续的解决方案，帮助客户更安全、更高效、更可靠地有效管理电力、流体动力和机械动力。2019 年，伊顿公司实现销售额达 214 亿美元，全球汇聚了约 9.5 万名员工，产品覆盖超过 175 个国家。

伊顿公司深耕中国市场二十余年，于 1993 年进入中国市场，此后迅速发展其中国业务。2004年，公司亚太区总部从香港搬至上海。大中华区约有近9800名员工，29家生产制造基地和5家研发中心。如今，伊顿公司旗下绝大多数产品已实现中国制造。

如需更多信息，敬请访问伊顿公司官方中文网站：****************
关注伊顿公司的官方微信公众号：Eaton_China

About Eaton

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 95,000 employees.

Eaton began operation in China more than 20 years ago. Since entering the Chinese market in 1993, Eaton’s presence has grown significantly in the country. In 2004, Eaton moved its Asia Pacific headquarters from Hong Kong to Shanghai.

In the Greater China region, Eaton has nearly 9,800 employees, 29 manufacturing bases and 5 R&D centers. Today, we make most products for all of Eaton’s distinct business here.

For more information about the company, visit *************
For more information about Eaton China, visit: ****************
Eaton China official social media account: Eaton_China