苏州招聘

职位描述：
DUTIES AND RESPONSIBILITIES工作职责
? Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
? Communicates to his/her superior any difficulties, guest comments and other relevant information
      与上级领导交流有关疑难，客人意见和其它相关信息。
? Establishes and maintains effective employee working relationships
     与员工建立并保持良好的工作关系。
? Attends and participates in daily briefings and other meetings as scheduled
      参加和参与每日的例会和其它计划好的会议。
? Attends and participates in training sessions as scheduled
      参加和参与计划好的培训课程。
? Prepares for service by ensuring:
      确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Flatware is polished
擦亮餐具
o China is clean
清洁瓷器
o Waiter stations are prepared
准备好服务台
o Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
o Tables are set
摆设好餐台
o Reservations are read and familiarized
阅读并熟悉预订
o Special occasions are ready
准备好特别活动
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
? Carries out effective service by ensuring:
高效的提供服务：
o Guests are greeted and seated
迎宾并安排客人就坐
o Daily specials are explained and upsold
说明并推销每日特价
o Food orders are processed accurately
准确的下餐单
o Trays and tray jacks are effectively used
有效的利用托盘和托盘架
o Food orders are taken quickly
快速的为客人写餐单
o Payment methods are handled accurately
确的处理付款方法
o Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
o Bar is clean
清洁的酒吧
o Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
? Carries out effective beverage service by ensuring:
      通过确保以下内容高效的提供饮品服务：
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
向客人推销鸡尾酒
o Making and presenting cocktails
调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
? Take appropriate action to resolve guest complaints
      正确处理客人的投诉。
? Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
? Performs related duties and special projects as assigned
      承担相关的职责和安排的特别项目。 举报 分享

洲际集团旗下共有10个全球知名品牌，覆盖各个消费阶层。洲际、皇冠假日、假日酒店(假日度假、假日俱乐部)、智选假日、英迪格、廊桥、腊木、华邑酒店及度假村、EVEN、金士顿，共有酒店超过4600多家，在超过100个国家和地区运营。大中华区是集团未来发展的重点，目前已经开业的洲际集团的酒店的有158家，这个数字还在不断更新。在未来的5年内，集团将新增近150 家酒店。

苏州茉莉花假日酒店也是由洲际集团管理的，我们位于苏州市中心，是石路商业街上最高的标志性建筑。我们是2006年6月28日开业的。现在拥有客房281间，并且每一间都是景观房。我们的客户主要是商务客人，我们提供的给客人的服务是真实体验。