汕头招聘

Summary:

To ensure the smooth operational implementation of all new client programs, or changes to existing client programs; liaising with all relevant departments & closely monitoring progress to deliver the service on time and to the client's requirements; Coordinating documentation and reporting activities relevant to all process improvement & project management activities. Behave as required by the Company's Policies and Procedures, Code of Conduct and values (caring, connected, professional, proactive). Ensure that all business proceedings are conducted in a manner which is professional, legal and ethical.

Major responsibilities:

Project Management

- Draft, and update when necessary, project scope documents including project goal, project team, responsibilities, deliverables and milestones ; as well as CBA for each project undertaken
- Coordinate with related parties the follow up on deliverables and milestones; providing project progress reports including updated actions record and raising issues hindering project implementation.
- Collect data from relevant parties in order to document and/or measure project impacts.

Contract implementation

- Based on Sales department notification on client service delivery content and schedule; assess all necessary preparatory tasks required to the service delivery.
- Based on all necessary preparatory tasks, arrange a meeting with related parties to communicate tasks, set responsibilities and deadlines to respect implementation schedule while leaving some room for adjustments/delays.
- Based on meeting discussion, communicate meeting minutes and set agenda to follow up respective tasks to ensure smooth implementation
- Escalate & follow-up, as early as possible, any issues likely to impact meeting the expectations of the client.
- Upon completion of all preparatory tasks, notify related departments of service delivery readiness
- Set agenda to audit service implementation key aspects after implementation and notify results to related departments.

Process improvement

- Draft process documentation including process maps, process transaction tables and procedure documents
- Assist in the preparation of business cases & Cost Benefit Analyses (CBAs) to support prioritised investment in agreed solutions, gaining the necessary approvals for any investments required as well as to share best practices documentation with headquarters
- Understand OPEX methodology concepts & tools to improve participants analytical skills and improve solution generation outcomes
- Assist in the measurement & recording of the impacts of all process improvement opportunities
- When necessary, translate process files from English into Chinese to support process awareness across departments, or from Chinese to English to share content to external parties or obtain validation from management.

Qualifications:

- Bachelor degree or above, with advanced verbal & written communication skills both in English and Chinese.
- At least 3 years working experience with strong background of project management, experience in process auditing, financial planning and reporting is preferred.
- Excellent time management and organization skill.
- Demonstrated ability to work with individuals and teams to effectively priorities work according to overall business requirements.
- Demonstrates passion & hunger to drive pursue constant improvement in performance & process
- Knowledge of automotive & assistance industry highly desirable

Allianz Global Assistance China

We help someone, some where in the world every two seconds.

Allianz Global Assistance is the world’s leading assistance company. Our core strength is connecting people in need with professionals who can help-whether that is roadside, travel, emergency medical or home assistance.

As Mondial Assistance we help more than 250 milion people each year. As Allianz Global Assistance we expect to dramatically extend our global reach and local impact.

In China we have almost 500 employees and more than 4000 service providers. With offices in Beijing, Shanghai, Guangzhou, Chongqing, Chengdu and Shenzhen, we are China’s leading provider of roadside assistance and customer relationship management services to automotive manufacturers and international brands. We also provide travel and medical assistance services-we have a multilingual team made up of doctors and nurses who help travelers when they become ill or when they are injured away from home.

Worldwide our specialist assistance group involves more than 10,200 employees working in 28 countries. Together with customers and sales partners, our parent Allianz is one of the strongest financial communities in the world with total of 153,000 employees and operations in 70 countries.

Allianz Global Assistance is a dynamic, innovative foreign company who believes in offering employees an opportunity to build an exciting and challenging international career with long term benefits. We are looking for bright and enthusiastic individuals to support our continued success. Please visit our website for more information.

安联全球救援在中国

每两秒钟，我们就在世界上的某个地方帮助一个人。

安联全球救援是世界领先的救援公司。我们的核心竞争力就是将有需要的人们和我们的专业救援人员联系在一起——不论在道路上、旅途中、紧急医疗事故发生时还是日常生活中。

作为蒙迪艾尔，我们每年帮助超过2.5亿客户。作为安联全球救援，我们期待我们的服务能覆盖全球更多国家并加深对本地市场的影响。

在中国我们拥有近500名员工和4,000多家服务供应商。我们的办公室分布在北京、上海、广州、重庆、成都、深圳。我们是中国市场领先的道路救援服务商，为车厂和众多国际品牌提供道路救援以及客户关系管理服务。我们还提供旅行保险产品和医疗救援服务——我们拥有多语种服务的医护人员，他们为遭遇突发疾病或意外伤害的旅行者提供及时的援助。

在世界范围内我们拥有12,000多名员工分布在28个国家为我们的客户服务。我们的母公司德国安联集团是全球实力最强的金融集团之一，她在70个国家拥有153,000多名员工。

作为一个充满活力、不断创新的外商独资企业，我们为员工提供有益于长远发展的，激动人心和充满挑战的国际化职业发展机会并诚邀精英加盟来共同拓展我们的事业。

请登录我们的网站查询更多信息。

邮箱：hr@allianz-assistance.com.cn