上海招聘

职位描述：

1.对客户的查询及信息需求给予即时回应，并提供积极的、有礼貌的专业服务态度。解答关于产品线、价格、交货时间、保修期、客户服务和信贷安排等方面的疑问

2.对商品折扣及促销细节的信息进行完善存档备案，以确保销售订单得到妥善处理

3.严密跟踪与监控库存变化，与销售及物流仓储部门紧密协作，确保配送过程顺利完成

4.处理客户售后的退换货、退款的相关沟通协调与结果追踪记录处理工作

5.上级领导安排的其他工作

任职要求：

1.熟练掌握办公自动化软件(如Word, Excel, PPT等)，熟悉ERP系统并有实际操作能力

2.工作认真细致、细心谨慎、主动性及条理性强；性情温和、处事果断

3.语言表达能力强；思路清晰、逻辑思维周密；团队合作精神佳；能承受并适应高压工作环境；善于倾听和沟通

4.有电商工作经验者优先

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About 150 years ago, most people slept on the floor or wooden beds. It had been like this in the human history of bedding until in the 1870s when Mr. Simmons led nine employees to create the world’s first spring bed. Ever since then, people have changed their sleeping habits.
The rapid growth of Simmons’ business has helped Simmons set a big sales network in more than 100 countries all over the world. In 2005, Simmons re-entered China, and has set up over 300 shops strategically located in more than 100 cities over the past years. As a top mattress brand in the world, Simmons is determined to help sleepers in China to have an extraordinary quality sleep to enjoy.
Simmons has constantly been producing innovative mattresses, applying renovated equipment, technology, materials and top technique. Through the years Simmons has built up its high-class standard, ensuring customers much better sleep quality. In the future, the Simmons legend will carry on and accompany people in their sleep through every wonderful night.

150多年前的睡眠史中，人们大都睡在地板或木板床上。直到1870年，席梦思先生率领9位员工制造了世界首张弹簧床，从此改变人类的睡眠习惯。1925年，Simmons席梦思成功设计出了革命性的能够批量生产独立袋装弹簧床垫的机器，从此改变弹簧床的制造史。
经过快速发展，席梦思在全球超过100多个国家拥有了销售网络。自2005年重新进入在中国，席梦思在大陆地区100多个城市已经拥有了300多家专卖店。
多年来席梦思持续推出创新床垫科技的新产品，以不断革新的机器、技术与材质，及究极工艺缔造精品床垫的最新标竿，提供人类更好的睡眠质量。未来席梦思的传奇仍将持续不断地陪伴人们夜夜好眠。

随着席梦思在中国业务发展的需要，我们诚邀优秀人才加入本公司。