上海招聘

职位描述：

Title: Technical Service Assistant	Department: Operations
Subordinate Position: N/A	Number of positions open: 1

OBJECTIVE OF THE POSITION

To keep the process of after sale service in order and well followed.

JOB OUTCOMES

Follow/observe the process of the handling of returns and substitutions.

Analyze of general trends of complaints.

Arrange returning shipment and return them to manufacturers.

Make sure corrective actions are taken and effective.

MAIN INTERNAL RELATIONS

Sales & Industrial Teams: exchange information on complaints and solutions from customer.

QC Team: investigation of complaints raised by QC problem.

Sourcing team: generate new sourcing request.

Accounting Department: communicate over credit note from suppliers.

MAIN EXTERNAL RELATIONS

Suppliers:

· Communicate complaints and solutions with suppliers.

· Ask for signature of credit note from supplier.

· Sort the returning goods and deliver them back to supplier.

Customers:

· Returning goods arrangement.

· Communicate with customers to gather detail information on the claims.

· Communicate on the solutions and follow the situation.

KEY PROCESS	EXECUTIVE FUNCTIONS	INDICATOR
Follow the process of returns and substitutions Follow up of the returning shipment	· Receive the complaints from customer. · Check with different sources for the to reach a solution. · Report the solution to sales team. · Update the status from time to time till the problem’s being solved. · Summarize the process and prepare the plan of corrective actions. Make sure the corrective actions are carried out and worked. · Summarize the complaints situation regularly. · Communicate with agents/divisions to arrange the returning of goods. · Co-operate with logistics team to have goods arrived in our warehouse. · Sort the goods and deliver them back to suppliers. · Finalize the credit notes with suppliers on the returning goods.	Well organized Down to details

RESPONSIBILITIES

Tools and equipment: Company computer.

Procedures and information: Follow the company procedures and keep information confidential.

Working environment: Contribute to maintain a favorable working environment in the office (5s)

POSITION PROFILE

General

Age: 20+

Basic Instruction: N/A

Experience: 2+ years

Availability to Travel: Yes

English: Good reading and writing skills

Technical and Administrative Skills:

· Computer basic knowledge (MS Office Package, ERP)

· Mandarin speaker

· Mechanical background

Critical Competences for the Position:

· Extremely detail-oriented

· Responsible individual

· Team-work capabilities

· Organization skills

· Full-Record keeping

举报 分享

精明乐拉集团的前身最早成立于1953年。集团公司分布于巴西，墨西哥，哥伦比亚等世界各地。

精明乐拉纺织设备贸易（上海）有限公司是精明乐拉集团在中国的总公司。

58年来，公司致力于在纺织机械零配件方面的商业贸易及二手织机的买卖。

我们致力于为全球各地的客户提供最完美的产品及服务，力求卓越。

Giamminola Shanghai Co., Ltd. is based in Shanghai, P.R. China and is the result of several years of presence of the GIAMMINOLA GROUP in China.

Giamminola Shanghai Co., Ltd. is specialized in the production and commercialization of spare parts and accessories for the weaving sector as well as in the sale of second hand looms.

Thanks to the high quality and service standards of the GIAMMINOLA GROUP, Giamminola Shanghai Co., Ltd. provides the perfect products for the customers all over the world.

Our website www.itg-china.com will give you detailed information of our organization and products with our codes.

 

Our company address is the following:

Rm101, Block C2, No.6000 Shenzhuangong Rd. Songjiang District, Shanghai 201619 P.R.CHINA

中国上海市松江区沈砖公路6000号C2栋 101室 邮编：201619

 

If you are interested to this position , please send your resume to the following email address:

hr@itg-china.com