上海招聘

职位描述：
About the Role
Paper Shanghai is currently seeking a Client Services Associate. This full-time position is based in the French concession district of Shanghai and will report directly to the Head of Sales operations and will work closely with our associate community manager. The perfect Client Services Associate must be readily available to support our members, delivering excellent customer service and helping create a seamless work environment.
As a successful Client Services Associate, your primary responsibilities will include (though will not be limited to):
? Master our products, services and offerings to provide suitable advice to members
? Help in creating the protocol and training used by the Member Experience team
? Creating processes with each department to solve problems related to a wide range of issues: billing, technology, operations, and more.
Duties:
? Quickly and thoroughly solve members problems as they occur
? Will serve as an on-call resource for all customers via phone, email and live chat
? Provide excellent customer service to members to ensure the best member experience ? Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams
? Will work with our leadership team to develop initiatives that improve the member experience
Education and Experience:
? Bachelor’s Degree
? At least 1-2 years of member experience or customer service in a medium to high growth company and/or entrepreneurial environments.
? Must be well versed with social media and technology apps to best service our members.
 ? Experience building processes and using tools to support a customer service team
? Comfortable using marketing automation platforms and CRM – Salesforce experience highly desirable.
? Experience in customer service and relationship building are highly desirable
? Experience working on a team and possessing a true team player mentality
? Strong work ethic and entrepreneurial spirit – Paper Shanghai is new and growing, meaning each employee will be given significant responsibility and autonomy. This will mean hard work, but will also mean much room for innovation in developing processes and/or programs that could benefit the company and opportunity for significant personal and career growth.
? Excellent communication, writing and presentation skills.
? Exceptional organization skills and multi-tasking skills. 举报 分享

公司介绍
上海丰角金融信息服务有限公司成立于2015年4月17日，为金融、保险、航空类企业提供有效的客户忠诚度解决方案，设计个性化权益产品，并依托技术平台提供标准化服务。

目前，主要客户有中国银联、银联国际，光大、兴业等多家银行及信用卡组织，以及上汽通用别克品牌、春秋航空等著名企业。

通过标准的电子代金券的转接平台，将商户的产品转化为各类多元化电子代金券/提货券/预付费券，通过我方接入的机构平台发放。