上海招聘

职位描述：
Responsibilities:

? Customer Management: Interact and maintain positive relationships with customers to guarantee customer satisfaction with quality of support.
? Engagement Management: Coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Encourage exchange of ideas/information to maximize GLOBALFOUNDRIES service performance.
? Order Management: Enter customer specific information in Oracle, which may include purchase orders, pricing, quote, and ship methods. Manage the customer's backlog in Oracle.
? Forecast Analysis: Active participation in the Forecast Process. Enter booking and billing forecast in Demantra. Proactively follow up with customers on the purchase orders.
? Interface with global planners (US, SG, DE) by e-mail correspondence or conference calls to coordinate and resolve customers matter and fab related issues.
? Interface with Account Executives, Engineers and Finance locally and globally and forwards applicable information to the Factory to resolve customer’s issues
? Answer, or assist in obtaining answers to internal staff’s questions with regards to customer specifics
? Resolve production scheduling, shipping or invoicing problems; determine validity of RMA claims and schedule rework resources

Requirements:

? Bachelor degree or equivalent experience in customer support.
? English communication skill is a must.
? Years working experiences in semiconductor industry direct customer support, knowledge of company products, company functions; is a plus.
? Experience in working closely with customers and other staff members to resolve customer issues.
? Requires knowledge of company products, company functions, marketing and/or service policies and procedures.
? Strong analytical and problem solving skills 举报 分享

GLOBALFOUNDRIES is the world's only semiconductor foundry with a truly global manufacturing and technology footprint, with 18,000 employees spanning Asia, Europe and the Americas serving over 250 customers including the world’s leading technology companies. We focus on the processes and platforms that will drive markets, so customers with a shared vision of the future can shape their industries.

This is more than just a job, it’s your fingerprint on the future. An opportunity to make semiconductors core to reshaping our lives and providing connectivity to billions, that are helping realize the Internet of Things and redefining transportation.

GLOBALFOUNDRIES China was born with the acquisition of IBM's semiconductor manufacturing business. The IBM Microelectronics acquisition has added additional fabs, a huge portfolio of patents and a large and highly experienced development team. With a heritage of more than two decades in Singapore and an expanding presence in China and India, come join some of the brightest and most innovative people in the industry. Work with industry-leading customers to facilitate innovations you can feel proud of. Work you truly enjoy taking home.

A career where we say: I helped make that possible.