上海招聘

职位描述：
Unity Technologies provides a growing number of services to our customers as an end-to-end solution for game development and monetization.

Unity IAP makes it easy to set up In-App Purchases across multiple App Stores. Developers use one common API to enable purchases and reporting through the Unity engine and dashboard.

Unity Analytics captures the deep granular behavior of these users enabling developers to better connect with their audience, optimize their players’ experience, and discover the right players for their games. Our mission is to build a large scale data platform built to understand all aspects of player behavior across the Unity network.

As a Services Support Engineer for the Unity Analytics team, you’ll be the primary point of contact for developers utilizing IAP Services: responding to questions, solving problems, up-selling where it makes sense, and generally ensuring the highest quality of customer experience. Does this sound like you? You are part developer, part investigator, and all about customer satisfaction.

Mobile technology is your playground, and software integration is your favorite kind of challenge; you love it when customers present a wide variety of problems that require your particular brand of agile-thinking and problem-solving skills. New problems every day? No problem -- especially when you don’t already know the answers, because you're happiest when you're learning something new.

This position is located onsite at the Unity office in Shanghai.

Responsibilities

1. Be the front line of response for technical inquiries from our customers, utilizing a technical support ticketing system to manage and prioritize issues
2. Participate in client meetings as a subject matter expert for technical product details
3. Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so
4. Enhance, expand, and develop documentation, resource materials, and technical FAQs


Requirements
1. 3+ years of experience in mobile software development, with strong programming skills in C#, Objective-C, and Java
2. Familiarity with iOS and Android development tools
3. Prior experience in a customer-facing, technical support role
4. Great teamwork and interpersonal skills, strong communication skills, proactive attitude, and a drive for results

Bonus Points
1. Experience with game engines and development environments (such as Unity, cocos2d, or OpenGL)

Who We Are

We are product-driven, curious, and creative. We aggressively reinvest in development to keep Unity moving and evolving - from expanding usability and power, to platform reach. With over a billion installs per month, Unity touches gamers and non-gamers alike. As well as video games, our software is used in industries as diverse as medicine, visualization and shopping - democratizing game development while solving hard problems and enabling success for a huge range of developers worldwide.

Today, Unity has expanded to over 15 international offices and has employees in 23 countries. Every person at Unity Technologies has an inherent passion and driven spirit and it isn’t enough to be able to do the job- we’re looking for people that color outside the lines, are looking to be freed from the process tangle, and can dream big! 举报 分享

unity 引擎—缔造多平台游戏新生态

unity 是一款专业的游戏引擎，具备跨平台发布、高效能优化、高性价比、aaa级游戏画面渲染效果等特点。unity引擎编辑器运行在windows 和mac os x系统下，可发布游戏至windows、mac、wii、ios和android等平台。也可以利用unity web player插件发布网页游戏，支持mac 和windows的网页浏览。

unity 目前拥有超过350万开发者的繁荣社区，其中包括大发行商、独立工作室、学生以及业余爱好者。为了保持走在创新前沿，unity 致力于建立游戏及应用开发、发布、商业化运营等整个生态链。unity 总部位于旧金山，在加拿大、中国、哥伦比亚、丹麦、芬兰、德国、日本、韩国、立陶宛、新加坡、瑞典、乌克兰和英国都设有分支机构。

作为世界最***引擎之一的unity 引擎于2012年进入中国，成立了优美缔（上海）有限公司，这是unity在全球建立的第九个本地化分公司，标志着unity从此正式登陆中国市场。在公司成立之初，unity就与china cache、奇虎360等中国本地公司建立了密切的合作伙伴关系，大力推广unity web player；与此同时，开始全力为各类中国游戏开发企业及非游戏应用开发企业提供技术支持和培训工作。在2013年下半年，为用户提供游戏发行、运营和商业化服务的unity games的业务开始如火如荼地开展。为了规范越来越庞大的unity开发人群，unity的教育认证体系也逐渐成型。经过一年半左右时间的发展，unity中国分公司已经发展成为具有软件研发、技术支持、产品销售、教育培训、游戏发布平台等多个部门的综合化公司，并且先后获得红杉资本（美国）和华山资本的投资。