上海招聘

职位描述：

General Summary & Purpose
To Manage the Customer Service and related processes, tools, procedures, metrics and Customer Care matters, in order to ensure a consistent & sustainable Customer Service Delivery according to standards set Corporately/Regionally.

Principal Duties and Responsibilities
-Standardized
1. Distribute the arrival notice to the customer promptly according to the
bayplan
2. Collaborate and coordinate with the state agent for D/O exchange and cargo release
3. Assist the Finance team to finish the freight collection confirmation
4. Print and release BL if BL is to be issued at destination
5. Answer questions and meet the requirements from the customer via E-mails and phone calls
6. Monitor the status of the overdue cargo and follow up the case closely until it is accomplished
7. Edit and submit the charge report to Finance team for payment collection vessel by vessel
8. Download manifest and submit it to state agent in time
9. Be responsible for the special issues proceeding - Freight payment at third place
10. Coordinate with POL Agency for COD/Return Cargo etc

-Localized
1. Imput the cargo data into local impot system before vessel arrival
2. Forward the domestic cargo manifest and international cargo list to the ops for further action
3. Draft the DG information format and submit it to stae agent for Custom DG declaration
4. Collect the DG information and submit it to stae agent for Custom DG declaration

Job Specifications
Education: College degree or above
Experience: Have experience in shipping or forwarding industry is better, not must

Language: Good command of written and spoken English and Mandarin.
Computer Literacy: With PC knowledge (Excel, Word, etc)

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Norgistics (China) Ltd. is the wholly owned subsidiary of CSAV Group, and was established in China in Year 2001. In the meantime, Norgistics (China) Ltd. is the registered NVOCC at MOC of the People’s Republic of China. With the global headquarters in Chile, Norgistics’ service network in the world covers Latin America, North America, Europe, and Asia. In the Greater China, Norgistics provides the comprehensive logistics service at all main costal ports, Yangze River Area, and Pearl River Area. The service includes freight forwarding, intermodal, warehousing, customs clearance, trucking, and the related value added service.

The shareholder of Norgistics --- CSAV Group was founded in Year 1872. It is one of the oldest shipping company in the world, meanwhile, is also the largest shipping company in Latin America. CSAV Group belongs to the giant conglomerate in Chile -- Qui？enco Holding which is wholly owned by the famous Luksic Family, and now is the biggest shareholder of Hapag Lloyd which is among the world’s Top 5 container shipping line.

Through the development of more than 15 years in the Greater China, Norgistics owns the concrete and stable business based on the qualified service, strict control in working process, and excellent reputation. At the same time, Norgistics provides the staff opportunities of career development, as well as the attractive wage and benefits.

北欧亚物流有限公司为南美轮船集团全资子公司，于2001年在中国成立，是中华人民共和国交通部注册之无船承运人。公司全球总部位于智利，大中华区总部位于上海。全球服务网络涵盖拉丁美洲、北美洲、欧洲、以及亚洲；大中华区域的服务网络遍及中国主要沿海港口、长江流域、以及珠江流域。公司服务内容包括货运代理、多式联运、仓储、报关、卡车运输、及相关物流增值服务。

北欧亚物流的控股方 --- 南美轮船集团成立于1872年，是世界上历史最悠久的航运集团；同时，也是拉丁美洲最大的航运企业。南美轮船集团隶属于智利商业巨子---卢克希奇集团下属Qui？enco Holding，目前也是德国航运巨头赫伯罗特的最大单一股东。

多年来，北欧亚物流有限公司以优质的服务、严格的流程管理、以及良好的信誉赢得了稳固的业务基础。同时，北欧亚物流有限公司为员工提供良好的发展平台、薪酬福利、及规范管理，是有志于在物流航运业发展人士的不二选择。