上海招聘

职位描述：
GENERAL SUMMARY

To be a champion for the customer, to manage all aspects of individual and shared accounts; to develop confidence and understanding in the products; to trouble shoot account issues and rectify existing problems. Maintain excellence in customer service. Process orders in a timely fashion and follow through with expediency. Maintain a professional representation of company at all times.
       
ESSENTIAL JOB FUNCTIONS
* Assume familiarization of production line, prices, delivery time, various marketing promotional services and similar data as required;
* Responsible for all procedures of each order(quotation, subcontract purchase, order verify ,order change or cancel if necessary; order process, get payments, transportation of orders, related paperwork like invoice and shipping documents ,customer feedback, customer complaints, etc) ;
* Coordinate with other departments to ensure orders processed smoothly, and customers’ needs are met
* Explain company policies to customers regarding payments and follow up with customer on account issues such as tolling, metal, accessories, etc.
* Identify needs or problems and determine appropriate course of action for customers
* Set up files for each customer, Gather and compile information for reports for customers on their account as needed
* Prevent and Resolve issues that affect the service, efficiency, and productivity of the Customer Service Departments
* Follow up customer leads;
* Purchase
* Other duties might be assigned

KNOWLEDGE, SKILLS AND ABILITIES
* Personable, friendly, polite, professional attitude
* Work as a team player, courteous, congenial and cooperative
* Ability to solve practical problems and deal with a variety of concrete variables;
* Ability to understand and explain manufacturing procedures to customers;
* Skills and ability to organize and prioritize work, and meet deadlines;
* Skill and ability to operate MS Office software
* Ability to communicate in a clear and concise manner and get along with co-workers, other departments, and supervisors;
* Multi-task and detail orientated

EDUCATION AND EXPERIENCE
* Bachelor's degree from four-year college or university;
* Majored in International Business or English will be preferred;
* 3 years related experience will be preferred; 举报 分享

Brief introduction of Sunshine Minting International (Shanghai) Co. Ltd:
  Sunshine Minting International (Shanghai) Co. Ltd is a joint venture which is specialized in producing precious metal products， eg：medallions 、cards and so on. Party A is Sunshine Minting Inc. (SMI) , the world's leading manufacturer of precious metal products which is specialized in casting and processing of precious metal products, after 50 years of development, Sunshine Minting Inc. is currently the world's leading professional production companies,which customers included the United States Mint, Royal Canadian Mint, the Royal Mint and other major government agencies.

  阳光明特（上海）金属有限公司，为中美合资企业，专业生产贵金属纪念章、纪念卡的坯饼及成品。美方为国际知名的贵金属坯饼制品的制造公司Sunshine Minting Inc，专业从事贵金属产品的胚饼的铸造及加工，经过50多年的发展，Sunshine Mint目前是世界排名领先的专业生产公司，合作的客户包括美国造币厂、加拿大皇家造币厂、英国皇家造币厂等专业政府机构。.