上海招聘

职位描述：
Introduction to the role:
The Payments Specialist helps italki students and teachers process and solve payment-related issues with our 3rd-Party payment providers. You will manage payments for teachers requesting payment from italki, solve student payment problems, investigate credit card fraud cases, and help with other payment-related issues. The Payments Specialist is part of the Services and Operations Team to ensure our users have the best possible experience on italki. Due to the sensitive nature of payments, you should be detail-oriented, patient, organized, and reliable. We are seeking dynamic individuals with strong troubleshooting skills and who are driven to help customers.

Responsibilities include, but are not limited to the following:
Solving payment-related customer support questions from italki students and teachers using Zendesk, our customer support platform.
Working with our 3rd Party Payment Providers (SKRILL, PayPal and more) to help resolve Payment Related issues for italki teachers and italki students
Managing and updating payment related Frequently Asked Questions on our Help Center
Investigation of credit card fraud and charge back related issues
Assisting Service and Operations team with other projects and operational duties

Minimum Requirements:
Bachelor’s Degree or higher
Strong written English skills (communications with our customers and payment partners is done in English)
Strong spoken English skills (meetings and all communications will be done entirely in English)
A strong sense of urgency and attention to detail
Excellent customer service skills – the ability to be empathetic, accurate and compassionate
Interested in technology, language learning
Positive attitude and a strong work ethic, ability to multi-task
Willingness to learn and work adaptively across different systems and evolving processes

Experience/Skills Desired (but not all required):
Solid technical support experience
Prior customer service role is essential
Written or spoken language skills, in addition to English and Chinese

Benefits of joining italki:
Be part of an exciting, fast-growing startup that is changing the way people learn languages. Our staff come from all-over the world
Gain experience in both the China and the International market, as our users span a total of 200 countries.
Stipend for free online language classes in the language of your choice!
Great opportunities for growth
Annual Performance Review 举报 分享

italki 是一个全球化的语言学习社区，通过一对一在线课程连接教师与学生。在 italki，我们始终相信人与人之间的互动和文化分享是学习一门外语的***方法。拥有超过500多万学生和10000名高质量教师教授超过130多种的语言，italki 帮助每个人在外语学习的道路上变得流利。
在italki你总是可以便捷地找到合适的母语教师，并预约他们的一对一在线课时。我们拥有超过500万的语言学习者，10000+的教师注册在italki平台上教授130多种语言。
我们的团队和办公地点在上海市中心，英语的工作环境，我们也会用汉语，西班牙语，俄罗斯语，意大利语，法语，广东话等。
公司福利：
电子产品报销
补充医疗保险
看牙福利
学习鼓励津贴
灵活福利：每包含旅游、交通、学习、家庭体检、电话等项目
年假：15天年假；10天带薪病假等等