上海招聘

职位描述：
JOB TITLE: Fraud Specialist 反欺诈专员

职位概述：
反欺诈专员需要处理大量的预设欺诈账户，冒名邮件和服务请求，以及确定账户活动是否具有欺诈性质(基于欺诈指标)。你可以运用联络客户，联络银行和信用卡发卡机构，审查PayPal活动，eBay评级，电话，IP搜索和各种网站等多种手段完成调查。反欺诈专员服务于客户，使客户更清晰地理解PayPal的处理流程，同时辅导客户保护账户安全，避免损失。另外，你还需要查看文档，分析数据，并及时验证交易活动的可靠性。在这个过程中你需要与客户进行沟通，了解更多信息并且告知客户结果。反欺诈专员需具备逻辑性、高效性和主动性，具有很强的分析能力、适应能力以及团队合作能力。

要求：英语流利，不限专业；可接受三班制；可接受2016年7月份之前毕业生

I. POSITION OVERVIEW
As an Agent within Fraud Operations, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Fraud Operations Agents are Customer oriented and work to deliver a better understanding of PayPal processes to our Customers. At the same time, you will educate Customers on how to maintain security and strive for loss prevention for both PayPal and its Customers. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

II. CORE DUTIES
1.Based on assigned queues, review PayPal accounts and determine the legitimacy of the account and account holder, the associated risk (using fraud indicators), and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed. (70%)
2.Contact account holders in an effort to verify activity and mitigate loss. (20%)
3.Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. (10%)

III. JOB REQUIREMENTS
1.Bachelor degree or above
2.Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
3.Strong written (email) communication utilizing proper grammar and punctuation (in English)
4.to make discretionary decisions based on research
5.Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
6.Ability to learn and adapt to new software technologies
7.Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
8.Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack) 举报 分享

PayPal（纳斯达克股票代码：PYPL）坚持以人为核心。自1998年成立至今，PayPal一直致力于引领在线支付革新。去年我们处理的交易量达40亿笔，其中10亿笔为移动支付。PayPal帮助用户更有效地管理并支配资金，并可以使用多种方式进行支付或收款。PayPal在全球范围内已拥有超过1.69亿活跃账户，创造了一个开放且更安全的支付生态系统，消费者及商家之间可以安全地进行线上、线下及移动端的交易。PayPal是全球化的支付平台，服务遍及全球203个国家和地区，支持用户以100多种货币接收和支付款项，57种货币提现到银行账户，以及在PayPal账户中拥有26种不同货币的余额。欲了解更多PayPal相关信息，请访问about.paypal-corp.com。欲了解PYPL财务信息，请访问investor.paypal-corp.com。