上海招聘

Objective of job
Providing technical support and organizational advice to contract workshops and fleet customers
On-site training to workshop technicians about technical and non-technical issues
Fulfillment of after sales commitments as stipulated in CV-sales contracts

Task designation
1 Workshop related activities
Carry out on-the-job training to promote the newly-built workshops.
Advise on enquiries from the service network and assist to solve technical problems.
Analyse product problems and prepare technical reports
Monitor the compliance with guideline for repair processes and operation of equipment
Advice on use of information sources
Conduct intensive diagnosis training in workshop premise.
2 Workshop Special Tools and Equipment
Verifying the equipment and the stock of special tools in the workshops
Developing proposals for special tools and workshop equipment
Advising on manpower demand of workshops
3 Customers related activities
Carrying out mandatory service and repairs on MB - CV at the customers’ site
Advising/supporting customers in respect of technical problems
Conducting customers talks
Developing of requesting work instructions
Instructing in respect of use of the information media
Verification the stock of approved service products
4 Preparation of field service trips
Specifying customer complaint
Tools/special tools needed for the task
Consulting relevant technical literature
5 Follow up & Reporting of field service trips
Preparing field service report
Determine necessary spare parts
Debriefing, discussion and analysis with superior
Monitoring the level of training of service personnel of dealership and customer
6 Contact with HQ for technical problems and transfer result to service
Analyse product problems and prepare technical reports (TPR)
Giving solution for technical problems to dealer/workshop within 15 working days
7 Training and self training
Ongoing self training regarding MB - CV new vehicle technology & developments as well as WIS/EPC/DAS Systems.
Attending technical and non-technical training courses

Qualification required
O Education
Bachelor degree or above, majored in mechanical/automotive field

O Experience
At leas 5 years on-hand work experience in automotive or engineering repair
Experience in heavy duty vehicle service is a strong plus

O Specific Knowledge
Good command of English in reading & writing
Ability to operate most auto maintenance apparatus
High level of automotive trouble-shooting skill
High standard professionalism & presentation
Strong interpersonal and teamwork spirits
High level of communication & time management skills
Strong analytical skill and ability to cope with stress

戴姆勒东北亚零部件贸易服务有限公司于 2008 年 4 月正式成立,总部设在北京,并在北京、上海和广州拥有三个仓库.作为戴姆勒东北亚投资有限公司的全资子公司,戴姆勒东北亚零部件贸易服务有限公司的服务领域覆盖中国地区市面 上的几乎所有车型,包括梅塞德斯-奔驰品牌的小轿车、商用车和厢式车、迈巴赫品牌以及 smart 品牌的汽车.公司的宗旨是整合整个中国地区的汽车零部件售后服务系统,为戴姆勒集团旗下中国地区的贸易公司和合资生产厂提供世界级的物流服务和有竞争力的成本优势,从而达到最优的顾客满意度.

Daimler Northeast Asia Parts Trading and Services Co., Ltd. (DPTS), which was established in April 2008, is headquartered in Beijing and running three operative warehouses in Beijing, Shanghai and Guangzhou. The headquarter is taking care of the administrational processes, including inventory management, importation, domestic trading, export, customer relationship management, procurement, transportation management, warehouse management, contract management and cost planning, as backbone to the three warehouses which do the physical distribution.

As a 100% subsidiary of Daimler Northeast Asia, DPTS aims to integrate the spare parts logistics supply for all Daimler activities in PR China under one roof, including MB PC, MB CV, MB Van, Maybach and smart. The target of DPTS is to provide MB-Standard service level with cost efficiency by synergies mainly in warehouse, transportation and administration.
Application Procedure:
This job is regular.
Please send your application to following email: daimler_job@daimler.com