Client Services Supervisor/Manager客服经理
嘉恩（上海）软件科技有限公司
- 公司规模：50-150人
- 公司性质：合资
- 公司行业：金融/投资/证券 计算机软件
职位信息
- 发布日期：2015-07-14
- 工作地点：上海-卢湾区
- 招聘人数：1
- 工作经验：3-4年
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：客服经理
职位描述
客服经理/呼叫中心经理
客服部经理
工作职责:
1、担任指定专职服务经理，了解客户需求，维护客户关系，为客户提供系统应用方面的服务；
2、带领20人客服团队，结合客户服务标准，规划客户服务方案，并根据客户服务方案，推动客户服务相关工作；
3、通过定期主动巡查、需求沟通、诊断，了解客户现有问题，并有针对性的提供改良或再实施方案；
任职要求：
1、本科以上学历，金融投资相关专业优先；
2、具备2年以上担任客服经理的工作经验；
3、具备良好的沟通和人际关系处理的能力；
4、具备金融方面相关知识的优先；
5、具备服务营销背景的优先；
6、熟练而流利的英文读写
待遇与发展：
1、底薪+提成，极具市场竞争力的薪资水平、全面的福利待遇。
2、美国上市公司，人性化的企业文化与氛围，唯才事举，提供良好的职业发展通道。
Responsibilities:A client services Supervisor assists the Director in overseeing the activities of the customer service department Assures the smooth operation of the department when responding to internal and external requests. These requests may come from information technology staff, operations personnel, call center employees and corporate customerMonitor incoming trading inquiries and client issues via phone, email and live, interactive chat.Facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions-focused results Other Duties: Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc. Excellent consultative, rapport-building, listening and communication skills. Demonstrate a positive and professional image at all timesAccountability/Supervision:
Strong mathematical, analytical and problem solving skills Strong attention to detail with emphasis on accuracy and timeliness Ability to determine minimum maintenance requirements for all currency pairs, CFD’s , metals and commodities. The ability to calculate the liquidation values of the products we offer.Good communication skills and the ability to solve complex client issues.A service-oriented disposition and the capacity to manage time and personnel Required:BA/BS Degree, Strong communication skills in both Chinese and English, both written and verbal, extremely detail oriented, with strong organization and time management skillsDesired: Forex background a plus.
客服部经理
工作职责:
1、担任指定专职服务经理，了解客户需求，维护客户关系，为客户提供系统应用方面的服务；
2、带领20人客服团队，结合客户服务标准，规划客户服务方案，并根据客户服务方案，推动客户服务相关工作；
3、通过定期主动巡查、需求沟通、诊断，了解客户现有问题，并有针对性的提供改良或再实施方案；
任职要求：
1、本科以上学历，金融投资相关专业优先；
2、具备2年以上担任客服经理的工作经验；
3、具备良好的沟通和人际关系处理的能力；
4、具备金融方面相关知识的优先；
5、具备服务营销背景的优先；
6、熟练而流利的英文读写
待遇与发展：
1、底薪+提成，极具市场竞争力的薪资水平、全面的福利待遇。
2、美国上市公司，人性化的企业文化与氛围，唯才事举，提供良好的职业发展通道。
Responsibilities:A client services Supervisor assists the Director in overseeing the activities of the customer service department Assures the smooth operation of the department when responding to internal and external requests. These requests may come from information technology staff, operations personnel, call center employees and corporate customerMonitor incoming trading inquiries and client issues via phone, email and live, interactive chat.Facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions-focused results Other Duties: Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc. Excellent consultative, rapport-building, listening and communication skills. Demonstrate a positive and professional image at all timesAccountability/Supervision:
Strong mathematical, analytical and problem solving skills Strong attention to detail with emphasis on accuracy and timeliness Ability to determine minimum maintenance requirements for all currency pairs, CFD’s , metals and commodities. The ability to calculate the liquidation values of the products we offer.Good communication skills and the ability to solve complex client issues.A service-oriented disposition and the capacity to manage time and personnel Required:BA/BS Degree, Strong communication skills in both Chinese and English, both written and verbal, extremely detail oriented, with strong organization and time management skillsDesired: Forex background a plus.
公司介绍
ABOUT GAIN CAPITAL
GAIN Capital was founded in 1999 with a clear mission: to provide traders around the world with low cost, electronic access to global financial markets, distinguished by innovative trading technology and exceptional customer service.
Today GAIN Capital is a global provider of online trading services, specializing in foreign exchange and contracts for difference (CFDs). Customers and trading partners in more than 140 countries worldwide have utilized the company’s award-winning trading platform which transacts nearly $250 billion per month*.
Our global footprint includes offices in New York, London, Hong Kong, Singapore, Tokyo, Sydney and Beijing.
Gain Capital is a listed company in NYSE(GCAP).
GAIN Capital was founded in 1999 with a clear mission: to provide traders around the world with low cost, electronic access to global financial markets, distinguished by innovative trading technology and exceptional customer service.
Today GAIN Capital is a global provider of online trading services, specializing in foreign exchange and contracts for difference (CFDs). Customers and trading partners in more than 140 countries worldwide have utilized the company’s award-winning trading platform which transacts nearly $250 billion per month*.
Our global footprint includes offices in New York, London, Hong Kong, Singapore, Tokyo, Sydney and Beijing.
Gain Capital is a listed company in NYSE(GCAP).