上海招聘

运营经理，上海迪士尼度假区员工住宿运营



Lead the overall housing operations and represent the housing operations on behalf of the company to ensure each area delivers upon key metrics connected to broader business strategies.

领导员工宿舍运营，并代表公司运营管理员工宿舍，以确保每个区域都符合与公司宏观战略相关联的关键指标。



Responsible to execute and integrate special events, New cast arrivals and projects to the day to day operations.

负责执行和整合特别活动，新上岗员工入宿以及日常运作项目。



Partner with property Management Company to oversee property management, rehabs, relocations and security day to day activities

与物业管理公司合作，监督物业管理，维修，员工搬迁和安保的日常运营。



Serve as a leader and teacher of excellence in safety, courtesy, show and efficiency to Cast Members.

在安全，礼貌，演出和效率这关键四要素上成为榜样和引导者。



Act as a role model and hold teams accountable for ensuring an environment where Cast Safety is the first filter in operational decision making.

作为表率，带领团队确保一个安全的宿舍环境，做任何有关运营的决策时，员工安全是所应考虑的重中之重。



Communicate a compelling vision that inspires exceptional “World-Class” Guest Service and translate the vision into operational processes.


传达一种强烈的，并且能够激励人们提供非凡的“世界一流”游客服务的理念，并将此理念落实到运营流程中。



Ensure delivery of exceptional guest experiences, products and services by walking the operating area, interacting with Guests and Cast Members and demonstrating the Disney Leader Basics.

身临作业区，与住客和演职人员互动，确保提供非凡的住客体验、产品以及服务，并展现出迪士尼领袖风范。



Develop a strategic operating plan that focuses on continuous process improvements and alignment across SHDR where applicable.

制定战略性运营计划，注重持续的流程改进以及与上海迪士尼度假区相应区域的一致性。



Observe industry trends and Guest needs and consistently evaluate operational processes.

观察行业趋势以及住客需求，并对运营流程进行相对应的评估。



Serve as a change agent, take calculated risks to integrate processes, remove barriers and align performance goals.

具有改革精神，承担预估内的风险，整合流程，摒除障碍，统一绩效目标。



Interpret and utilize performance metrics and operational indicators to motivate and enhance the overall performance of the team.

诠释并利用绩效指标以及运营指标来激励并提高团队整体绩效。



Conducts Cast Member forums and takes action on items discussed. Also may respond to guest concerns when elevated from frontline leadership.

组织演职人员论坛，针对讨论事项采取措施。同时也要从前线领导层的角度来响应他们的问题。



Lead the execution of processes and procedures to exceed Guest expectations and to deliver consistent, high-quality Guest Service.

领导流程和程序的执行，以超越住客期望并提供一致的、高品质的客户服务。



Respond to Guest comments and concerns. Deliver operational

Cast, Guest, and Business performance results through consistent performance coaching and development.

回应客户的意见和问题。通过统一的绩效辅导和发展，使运营岗位演职人员绩效、住客体验、以及公司业绩都达到预期水准。。



Partner with teams to support project execution and integration; identify and verify the scope of work, operational impact, show readiness, contingency planning, budget management, and schedules.

与各团队一起支持项目执行和整合，明确工作职责范围、运营影响、演出准备、应急方案、预算管理和时间计划管理。



Partner with Operations Integration/Line of business to determine organizational impact to changes in processes and standards.

与运营整合部门或其他运营部门一同决策组织对流程和标准的变化的影响。



Embrace diversity and multiculturalism as a business driver.

接纳多样性和多元文化，认识其推进业务的作用。



Respect and value diverse viewpoints, culture, styles and experience of people.

尊重并珍视人们多样化的观点、文化、风格和经验。



Develop and transfer knowledge and skills to salaried leaders and multifunctional hourly Cast. Conduct career conversations with salaried leaders in support of talent management practices. Offer reward and recognition opportunities for Cast Members.

将知识和技能传递给领薪负责人和任职于各岗位的小时工作制演职人员。与领薪负责人进行职业规划沟通，以支持他们进行人才管理实践。给演职人员提供认可和奖励的机会。



Participate in recognition activities. Support and inspire the operating area’s participation in companywide initiatives such as Environmentality, Diversity & Inclusion, Recognition, VoluntEARS, etc.

积极参与各类活动。支持并激励所负责区域的人员参与公司范围的活动，如环境保护活动、多样性和包容性活动、绩效认可活动、志愿者活动等。



Lead a multifunctional business, balance multiple competing priorities, and demonstrate integration within and across lines of business through behaviors demonstrated.

牵头多种业务，平衡其优先级，并通过可见的行动，在本业务条线之内及各业务条线之间实现整合。



Support and lead a diversified team of leaders with multigenerational and multilingual hourly Cast teams.

与各年龄段的、使用各种语言的小时制演职人员团队一起，支持并领导一支多元化的领导团队。。



Leaders are available to be contacted after working hours for any operational issues. The degree of complexity is further impacted by unknown human factors including the behaviors and interactions of both Cast Members and Guests in a high volume and interconnected operating environment.

领导应当能在8小时工作以外的时间被联系到，并随时处理任何运营方面的问题。未知的认为因素，包括演职人员及游客在高峰时段和互相关联的运营环境内的行为及互动，会进一步影响工作的复杂程度。



Provide input for development of the annual operating plan (labor, headcount, other expense, etc), 5-year plan, and capital planning.

为制定年度运营计划（人力，支出等）、5年计划，和财务计划提供建议。



Hold team accountable for the financial performance of the multiple units covering large geographical areas, by holding leaders accountable for expenditures, revenues and internal control processes.

通过让领导层对开支、收入以及内控流程负责，让团队为其覆盖广泛区域的各业务单元的财务表现负责。



Influence organizational strategies by contributing information, analysis and recommendations based on actual operating dynamics in a multi-unit, regional environment.

在有多个业务单元的区域环境中，基于实际运营动态，提供信息、分析以及建议，从而对组织战略施加影响。



Oversee and direct all financial and operating logistics including budgets, timelines, facility improvements, show quality, labor management and

Training.

监督并指导所有财务和运营保障，包括预算、时间表

、设施改善、演出质量、劳动力管理和培训。

Understand and protect the brand in delivery of product and services. Communicate multifaceted business model to team; enable the transition from strategy to execution.

在提供产品和服务时理解并保护公司品牌。向团队传达多面的业务模式；能够将战略付诸执行。



Ensure operational excellence of day to day operations in a multi-unit, multi-faceted region, additionally, lead and execute local projects. Act as the point of contact for the General Manager represent the profit center with Guest, peer leaders, senior leaders and operational integration.

确保多业务单元、多面性的区域的日常运营状态良好，并且领导和执行本地项目。作为总经理的联系窗口，与住客、其他领导层、高级领导层和运营整合部门一同代表其利润中心。



Influence partners and those in other lines of business when consulting on day to day operational decisions ensuring organizational alignment.

在确保全组织一致性的日常运营决策中，对合作伙伴以及来自其他业务条线的演职人员施加影响。



Be responsible for coaching, disciplining and terminating salaried leaders and acts as a liaison to Labor Relations ensuring compliance to bargaining agreements and consistency in matters of discipline or termination.

负责对领薪负责人的培训、处罚，和终止雇佣，，并且要作为劳动关系的联络人，确保遵守商讨协议，并在处理处罚和终止雇佣问题时保证一致性。



Leverage HRDI partnerships administering or providing direction regarding coaching, discipline and termination of salaried Cast members.

运用HRDI合作伙伴管理演职人员，或提供关于培训、处罚和终止雇佣的相关指导。



Conduct mid-year and year-end performance reviews with salaried and non-union hourly direct reports.

为直接汇报给自己的领薪人员以及不属于公会的小时制演职人员做半年度和年度绩效考评。



Requirements:

要求：



Has operational experience gained in a Guest-facing operating area, either in the same line of business or in another equivalent role.

具备从相同业务条线或其他同等职务中，直面客户的运营区域获得的运营经验。



Understand fundamental concepts of running an operation with a focus on safety, courtesy, show and efficiency.

对运营中的安全、礼貌、演出和效率这些关键要素有基本的概念。。



align and manage strategy, be Guest and consumer-centric, embrace the creative process, capture move and utilize information, motivate and integrate a large organization, collaborate across boundaries, create organizational effectiveness, leverage and be influenced by functional organizations, identify develop and lead talent.

协同并管理战略，以游客和消费者为中心，接纳创意过程，捕捉动向并利用信息，激励和整合大型团队，跨边界合作，创造组织效能，权衡职能部门的影响，明确发展和领导人才。

– Minimum of 5 years of leadership experience

至少五年领导岗位工作经验

– Strong leadership presence with the ability to influence all levels of the profit center and operations

拥有强大的领导力，对各级利润中心及其运营有一定影响力。

– Proven operational Guest service experience and Guest service skills

与运营相关的客户服务经验和客户服务技能

– Demonstrated ability to work with, develop and lead a diverse team

拥有与一个多元化团队合作，领导该团队并使其发展的能力。

– Demonstrated ability to deal effectively with conflict, strong problem solving and decision making as well as continuous improvement process skills

能够有效解决冲突、处理问题和做出决策，也要有持续改善流程的技巧。

– Demonstrated strong verbal and written communication skills, and strong presentation skills

有优秀的口头和书面表达能力，以及演示能力。

–Demonstrated follow through skills and business planning skills

有优秀的跟进技巧和商务策划技巧。

– Proven strong interpersonal, partnering, coaching and mentoring and networking skills

有优秀的人际沟通、合作、培训、指导和社交技巧。

– Demonstrated strong organizational, multi-tasking and time management skills with attention to detail

拥有优秀的组织技巧，多任务和时间管理技巧，并且注重细节。

– Demonstrated ability to provide strategic and tactical leadership skills, taking a concept and driving to implementation, with a focus on people, process and metrics

拥有优秀的战略战术领导技巧，能将概念付诸实施，并关注人员、流程及指标。

– Understanding and proficiency in business analytics (budgets, financial analysis, data analysis)

了解并精通商务分析（预算，财务分析，数据分析）

– Self-directed, with an ability to develop a plan based operational goals, drivers and metrics.

能够自主地，根据运营目标、驱动因素以及指标来制定方案。

– Ability to handle multiple demands and competing priorities

能处理各种需求和不同优先级的事务。

– Adaptable to new technology and change

能够适应新技术和变化。

– Bachelor's degree or equivalent experience

拥有学士学位或同等学历。

– Proven ability to lead in a unionized environment

在工会环境下能领导团队。

– Deep understanding and experience across multiple lines of business

对不同业务有深刻理解和经验。

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
我们采取积极负责的方法与行动创造环境，以让我们能够尽可能地发挥我们的所长——那就是每一年为数百万来自全国和世界各地的游客打造神奇的游玩体验。作为对健康和安全承诺的一部分，我们要求所有新员工在入职前完成新冠疫苗的接种。
We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world. As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.