Professional Service Team Coordinator
力克系统（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2015-05-16
- 工作地点：上海
- 招聘人数：1
- 工作经验：2年
- 学历要求：本科
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
DUTIES AND RESPONSIBILITIES
Administration and coordination of each service project; fulfill customer request. He/She is the key job owner of customer communication.
Follow up Customer contract terms, schedule and reserve training and consulting.
Update the PS dashboard and inputs PWA on Friday. Make sure service reports are filled-in in proper way, collected in time. He/She is the main people to maintain system data.
Draw regular report of Professional service activities, including Presales activities report, HW Consulting Backlog Analysis report, SW Consulting Backlog Analysis report etc.
Other tasks assigned by management.
POSITION QUALIFICATIONS
Minimum 2 years customer service administration experience preferred.
Good understanding of customer care job nature and workflow. She must have good customer service attitude and spirit
Be able to speak and write English fluently
Familiar with office automation software
Open-minded, good interpersonal and communication skills.
EDUCATION AND/OR EXPERIENCE
College graduate or the equivalent
TRAVEL
The job is based in Shanghai
OBJECTIVES: 100% on qualitative
Administration and coordination of each service project; fulfill customer request. He/She is the key job owner of customer communication.
Follow up Customer contract terms, schedule and reserve training and consulting.
Update the PS dashboard and inputs PWA on Friday. Make sure service reports are filled-in in proper way, collected in time. He/She is the main people to maintain system data.
Draw regular report of Professional service activities, including Presales activities report, HW Consulting Backlog Analysis report, SW Consulting Backlog Analysis report etc.
Other tasks assigned by management.
POSITION QUALIFICATIONS
Minimum 2 years customer service administration experience preferred.
Good understanding of customer care job nature and workflow. She must have good customer service attitude and spirit
Be able to speak and write English fluently
Familiar with office automation software
Open-minded, good interpersonal and communication skills.
EDUCATION AND/OR EXPERIENCE
College graduate or the equivalent
TRAVEL
The job is based in Shanghai
OBJECTIVES: 100% on qualitative
公司介绍
力克是专为纺织品、皮革、工业面料及复合材料行业用户提供综合技术解决方案（软件、CAD/CAM系统和相关服务）的全球领导者，所服务的行业包括时尚、汽车、家具，以及航天、船舶、风力发电及个人防护服等其他众多行业。来自世界各地的1350名力克员工为100多个国家的23000家用户提供长期技术支持。力克凭借其契合各行业需求的最先进技术，为业内设立了行业标准。
力克的解决方案不仅可实现从产品设计、开发及制造的自动化操作，还可简化并加快整个生产过程。在服装时尚领域，力克解决方案同时还对产品的生命周期进行规划和管理。
欲了解更多公司信息，请登陆我司网站：www.lectra.com.
有意者请将中英文简历E-mail或邮寄至本公司，请在邮件的主题或信封上注明应聘的职位名称。
力克的解决方案不仅可实现从产品设计、开发及制造的自动化操作，还可简化并加快整个生产过程。在服装时尚领域，力克解决方案同时还对产品的生命周期进行规划和管理。
欲了解更多公司信息，请登陆我司网站：www.lectra.com.
有意者请将中英文简历E-mail或邮寄至本公司，请在邮件的主题或信封上注明应聘的职位名称。