上海招聘

Responsibility

The job duties of this position is to manage our Asia Pacific business by doing the followings and report to Account Manager:

· To process orders that comes in via web, fax or email. Ensuring that the notes on Sage systems are updated with any relevant information relating to the order

· To provide the customer with an order confirmation and/or generic business unit email for each order placed

· To liaise with the stock controller when large orders are placed, to ensure stock is replenished and kept at suitable levels.

· Liaise with customers on out of stock items, advising on due dates and switch sell a replacement where possible.

· Liaise with customers on missing or delayed goods and deliveries. Tracking deliveries in the event of any problems and obtaining proof of deliveries where needed.

· Liaise with the warehouse on any urgent deliveries including exports and keeping the customer aware of costs.

· First pick up on the phone for a number of corporate programmes, dealing with initial enquiry and liaising with Account Executive where necessary.

· Deal with customer enquiries and queries quickly and efficiently, maintaining high levels of customer service

· Take responsibility for customer queries, complaints and collections when needed.

· Deal with customer returns notes from the warehouse and investigate why goods have been returned. Ensure they are logged on the company’s complaints database and raise credits where necessary

· Process orders for corporate programme where relevant and liaise with the supplier on prices and lead times

· To assist the finance department by working closely with the client to ensure the smooth running of invoicing and credit control.

· General filing and admin duties

· As part of this role, you will at times be required to provide assistance on ad hoc projects as and when required.

Requirements

· University graduated with 2+ years working experience in MNC.

· Strong negotiating skills, well organizing and good forward planning

· Working experience in promotional fields is preferable.

· Able to work independently but also a keen team player, self-motivated with result-oriented mindset

· Excellent command of spoken and written English

· PC skills, good knowledge of MS Office and ERP system

· Willing & Able to work under pressure

Company Websites: www.brandaddition.com

If you are seeking an opportunity to enhance your experience with a vibrant and innovative organization, please send your CV with details of expected salary & availability by email.

All information received will be kept in strict confidence and only for employment-related propose

Brand Addition is a global leader in the creative promotional merchandise arena and one of the largest promotional product suppliers in the world. Our reputation for quality, service and customer satisfaction is second to none, Brand Addition employs around 400 people globally across Manchester, London, Germany, Ireland, Hong Kong, Shanghai and the U.S.