大区域企业团训客户服务经理
上海新动态语言培训中心
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2012-08-08
- 工作地点：上海
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服经理(非技术)
职位描述
Primary Duties and Responsibilities:
1.Controls how goods or services are actually provided to the customers.
2.Sets sales targets, and analyzes data to measure effectiveness of existing strategies.
3.Requires the mention of suitable training for other sales staff, as well as evaluating changing customer needs and preferences.
4.Resolves customer complaints and issues quickly and effectively. As so much of a manager's job is forecasting what customers will do, a comprehensive knowledge of the changing tastes of these consumers is critical.
5.Considerable planning and organizing, of both people and other resources.
6.To make the products and services the organization makes as visible as possible to customers and potential customers. The media through which the marketing manager chooses to communicate this message depends on a number of factors, with budget limitations often key among these.
7.Includes the role of looking at ways to improve the total package of services the organization offers. This may include but is not limited to enhancing the actual product itself, improving the pricing structure or enhancing the communication process.
Knowledge and skill requirements:
1.Possess excellent oral and written communication skills in both English and Mandarin. Having the ability to motivate and maintain effective working relationships with staff and business partners. Able to rely on experience and judgment to plan and accomplish goals. Ability to successfully work to reach company goals in an environment in which a wide degree of creativity and latitude is required of this position. He/she needs a diverse range of talents, and these may include everything from mathematics and computing to communication and motivation. Sometimes, a manager must be a leader in order to get the best out of the members in the sales team. It is clear also that creatively is a necessary quality, as the need to solve problems in new and innovative ways.
2.Minimum of Bachelor Degree in the related field; Preference will be given to those candidates with a MBA or Masters Degree and relevant experience.
3.5 or more years of experience in increasingly responsibility in sales and marketing field. Excellent contract performance and employee management skills will also be emphasized. Must have demonstrated ability to effectively lead a high volume sales team. Progressive sales and marketing experience in professional services industry would be an asset. Other prior experience demonstrating effective management, marketing and sales skills would be an added asset. Knowledge of the services business sector, specifically, education and training would be sought for.
4.Use of computer and office equipment. Travel will be required fairly regularly. Performs all administrative functions expected at this level.
工作职责：
1.掌控服务产品及服务提供给客户的方式。
2.确立销售目标，分析资料，开发市场，制定当下有效战略。
3.需要提示其他培训职员，以便更新客户需求及偏好。
4.迅速有效的解决客户的问题。大多数的销售经理的工作就是预测顾客将要做的事，而改变综合知识的能力是对这些顾客而言是至关重要的。
5.可行性的计划和组织，同样针对人力和其他资源。
6.让产品和服务能有效的让客户和潜在客户看见。在预算允许的前提下选择合适的媒体和客户进行信息交流。
7.包括研究如何改善为企业提供的各项服务。这不仅仅限于产品本身的实际提高，而且包括改善价格结构或加强沟通的过程。
工作要求：
1.英语和普通话口语、写作能力优秀。能维持和增进与员工和合作人间的工作关系。能根据经验和判断来规划和实现目标。有能力在创造力和知识面要求较高的条件下达到预期目标。应聘人需在数学、计算机和其他方面有广泛的才能，以便与员工沟通和调动员工的积极性。能在必要时领导销售和市场团队发挥最大能力。需要有创造性地解决问题的能力。
2.相关领域的本科及以上学历；工商管理学硕士及硕士学位优先考虑。
3.五年以上销售和市场方面经验。要求有良好的合同履约记录和员工管理能力。必须有高效领导大量跨地区销售团队的能力。在专业服务行业有优秀销售和市场经验者优先。其他优先考虑条件包括：管理能力强，有销售和市场营销技能。有商业服务，尤其是教育和培训方面知识者正事我们所需要的人才。
4.能运用电脑及办公设备，要求出差，履行现阶段职责和义务。
1.Controls how goods or services are actually provided to the customers.
2.Sets sales targets, and analyzes data to measure effectiveness of existing strategies.
3.Requires the mention of suitable training for other sales staff, as well as evaluating changing customer needs and preferences.
4.Resolves customer complaints and issues quickly and effectively. As so much of a manager's job is forecasting what customers will do, a comprehensive knowledge of the changing tastes of these consumers is critical.
5.Considerable planning and organizing, of both people and other resources.
6.To make the products and services the organization makes as visible as possible to customers and potential customers. The media through which the marketing manager chooses to communicate this message depends on a number of factors, with budget limitations often key among these.
7.Includes the role of looking at ways to improve the total package of services the organization offers. This may include but is not limited to enhancing the actual product itself, improving the pricing structure or enhancing the communication process.
Knowledge and skill requirements:
1.Possess excellent oral and written communication skills in both English and Mandarin. Having the ability to motivate and maintain effective working relationships with staff and business partners. Able to rely on experience and judgment to plan and accomplish goals. Ability to successfully work to reach company goals in an environment in which a wide degree of creativity and latitude is required of this position. He/she needs a diverse range of talents, and these may include everything from mathematics and computing to communication and motivation. Sometimes, a manager must be a leader in order to get the best out of the members in the sales team. It is clear also that creatively is a necessary quality, as the need to solve problems in new and innovative ways.
2.Minimum of Bachelor Degree in the related field; Preference will be given to those candidates with a MBA or Masters Degree and relevant experience.
3.5 or more years of experience in increasingly responsibility in sales and marketing field. Excellent contract performance and employee management skills will also be emphasized. Must have demonstrated ability to effectively lead a high volume sales team. Progressive sales and marketing experience in professional services industry would be an asset. Other prior experience demonstrating effective management, marketing and sales skills would be an added asset. Knowledge of the services business sector, specifically, education and training would be sought for.
4.Use of computer and office equipment. Travel will be required fairly regularly. Performs all administrative functions expected at this level.
工作职责：
1.掌控服务产品及服务提供给客户的方式。
2.确立销售目标，分析资料，开发市场，制定当下有效战略。
3.需要提示其他培训职员，以便更新客户需求及偏好。
4.迅速有效的解决客户的问题。大多数的销售经理的工作就是预测顾客将要做的事，而改变综合知识的能力是对这些顾客而言是至关重要的。
5.可行性的计划和组织，同样针对人力和其他资源。
6.让产品和服务能有效的让客户和潜在客户看见。在预算允许的前提下选择合适的媒体和客户进行信息交流。
7.包括研究如何改善为企业提供的各项服务。这不仅仅限于产品本身的实际提高，而且包括改善价格结构或加强沟通的过程。
工作要求：
1.英语和普通话口语、写作能力优秀。能维持和增进与员工和合作人间的工作关系。能根据经验和判断来规划和实现目标。有能力在创造力和知识面要求较高的条件下达到预期目标。应聘人需在数学、计算机和其他方面有广泛的才能，以便与员工沟通和调动员工的积极性。能在必要时领导销售和市场团队发挥最大能力。需要有创造性地解决问题的能力。
2.相关领域的本科及以上学历；工商管理学硕士及硕士学位优先考虑。
3.五年以上销售和市场方面经验。要求有良好的合同履约记录和员工管理能力。必须有高效领导大量跨地区销售团队的能力。在专业服务行业有优秀销售和市场经验者优先。其他优先考虑条件包括：管理能力强，有销售和市场营销技能。有商业服务，尤其是教育和培训方面知识者正事我们所需要的人才。
4.能运用电脑及办公设备，要求出差，履行现阶段职责和义务。
公司介绍
关于新动态国际英语
新动态国际英语（New Dynamic Institute）为新动态教育集团旗下的线下成人高端英语培训机构。秉承“语言学习是一个技能培养的过程”这一理念，新动态国际英语引进了全球领先的多媒体互动课程，并针对中国人学习英语的习惯和难点，将其备受数百万英语学习爱好者推崇的“多元学习法”与由亚洲知名双语节目主持人亲手创立的拓客俱乐部（TALK CLUB）英语培训模式完美结合，成功推出新一代最适合中国人的“多维立体学习系统”，为学员构建多维度、立体化的学习模式，全面提升英语学习者的英语技能和水平，真正帮助学员实现国际交往的无障碍沟通。
截至目前，新动态国际英语在中国18个城市开办了40所高端直营学习中心，累计培训学员近百万，并为数百家大中型企业提供过英语团训服务，倾力打造中国高端英语培训行业的新第一。
关于新动态教育集团
新动态教育集团(New Dynamic Education Group) 成立于2004年，拥有一大批高学历、高技能的优秀员工，是一家以投资英语教育产业为主导的大型企业集团。截至目前，集团已在中国18个城市开办了43所直营学习中心。
新动态教育集团多年来致力于英语教学的有效性与实用性研究，目前可提供的服务包括：线下成人高端英语培训、在线成人高端英语培训、智能英语学习社区以及儿童教育。集团旗下的所有机构均完全直营：统一的品牌、统一的市场运作、统一的价格以及统一的管理。
集团旗下的“新动态国际英语（New Dynamic Institute）”、“易学国际在线教育（eNDI Online Education）”、“英语坊（EnglishFun Online Community）”以及“慧思儿童教育（Wiz Kids Education）”均已成功展现自身品牌优势并树立了良好的行业口碑。
我们渴望优秀人才加入新动态的团队，为新动态2000人的团队注入新鲜血液。新动态将为您提供广阔的发展空间、有竞争力的薪酬福利待遇和完善的培训，为实现让每个中国人都学会英语，为打造教育机构培训业航母而共同努力！
HR Emial: hr.sh@ndi.com.cn
新动态国际英语（New Dynamic Institute）为新动态教育集团旗下的线下成人高端英语培训机构。秉承“语言学习是一个技能培养的过程”这一理念，新动态国际英语引进了全球领先的多媒体互动课程，并针对中国人学习英语的习惯和难点，将其备受数百万英语学习爱好者推崇的“多元学习法”与由亚洲知名双语节目主持人亲手创立的拓客俱乐部（TALK CLUB）英语培训模式完美结合，成功推出新一代最适合中国人的“多维立体学习系统”，为学员构建多维度、立体化的学习模式，全面提升英语学习者的英语技能和水平，真正帮助学员实现国际交往的无障碍沟通。
截至目前，新动态国际英语在中国18个城市开办了40所高端直营学习中心，累计培训学员近百万，并为数百家大中型企业提供过英语团训服务，倾力打造中国高端英语培训行业的新第一。
关于新动态教育集团
新动态教育集团(New Dynamic Education Group) 成立于2004年，拥有一大批高学历、高技能的优秀员工，是一家以投资英语教育产业为主导的大型企业集团。截至目前，集团已在中国18个城市开办了43所直营学习中心。
新动态教育集团多年来致力于英语教学的有效性与实用性研究，目前可提供的服务包括：线下成人高端英语培训、在线成人高端英语培训、智能英语学习社区以及儿童教育。集团旗下的所有机构均完全直营：统一的品牌、统一的市场运作、统一的价格以及统一的管理。
集团旗下的“新动态国际英语（New Dynamic Institute）”、“易学国际在线教育（eNDI Online Education）”、“英语坊（EnglishFun Online Community）”以及“慧思儿童教育（Wiz Kids Education）”均已成功展现自身品牌优势并树立了良好的行业口碑。
我们渴望优秀人才加入新动态的团队，为新动态2000人的团队注入新鲜血液。新动态将为您提供广阔的发展空间、有竞争力的薪酬福利待遇和完善的培训，为实现让每个中国人都学会英语，为打造教育机构培训业航母而共同努力！
HR Emial: hr.sh@ndi.com.cn
联系方式
- Email：hr.sh@ndi.com.cn