上海招聘

As a Host/Hostess, you are responsible for greeting Guests and serving the needs of Guests. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
迎宾员负责接待顾客，为顾客的需求提供服务。餐馆迎宾员同事负责建立和维持餐馆预订区域的之需，包括预订和询问登记。具体说来应以最高标准执行以下任务：
? Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries.
根据标准作业流程（SOP）和话务标准要求接听预订和询问来电。
? Greet all Guests to the correct standard and escort them to their allocated tables with menus and drinks list.
根据标准开展迎宾工作，陪送顾客到给定餐桌，提供菜单和饮料单。
? Present the waiter in the station according to the SOP.
根据标准作业流程介绍当班侍应生。
? Assist cloakroom attendant in the receipt of coats and bags.
协助衣帽间工作人员收领大衣和手提包。
? Ensure that the guest log book is completed after each service period.
确保每个服务期结束后完成顾客登记。
? Keep tidy the hostess desk.
保持迎宾桌的整洁。
? Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations.
根据标准接听所有电话，处理所有顾客的询问和预订。
? Ensure the reservation diary is kept up to date with all Guest names, telephone numbers, Guest information and special requests.
确保预订记录的顾客姓名、电话号码、顾客信息和特别要求及时更新。
? Allocate daily bookings to the table plan.
根据餐桌预订计划分配每日的预订。
? Ensure that all the menus and memos are ready at the desk prior each service.
在提供一项服务前，确保迎宾桌上菜单和备忘录准备就绪。
? Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests.
知晓菜单和酒水单的内容，随时可对客人的询问作出答复。
? Comply with venue licensing regulations as well as health and safety and fire regulations.
遵循营业场所证照规定以及卫生、安全和消防的规定。

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
为成功履行本岗位职责，应聘人员应具备如下所述的态度、行为、技巧以及价值观：
? Customer Service experience
客户服务经验
? A warm personality, attentive and smartly presentable
性格热情、注重细节、形象可人
? Ability to listen and respond to demanding Guest needs
具备对挑剔客户的需求倾听和反应的能力
? Excellent communication skills
出色的沟通技巧
? Accountable and resilient
富有责任感，有韧性
? Committed to delivering high levels of customer service
承诺提供高标准的客户服务
? Ability to work under pressure
具备在压力下工作的能力
? It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
以下能力和特长为申请本职位的优势
? Previous experience in similar role
在类似岗位上的工作经验
? Passion for delivering exceptional levels of Guest service
有提供卓越的客户服务的激情

提供工作餐，不包住宿

赫基，更多的可能，更好的你

赫基国际集团于1999年成立，现已发展为拥有多元生活型态的跨国时尚集团，结合移动互联网科技，打造线上线下数字化销售网络及与消费者互动的全渠道购物环境，致力为消费者带来〝全方位高品质的时尚生活体验“。旗下包括经营多年的时尚品牌Ochirly、Five Plus、TRENDIANO，轻奢品牌COVEN GARDEN、休闲丹宁品牌MISS SIXTY、ENERGIE， 同时引进意大利时尚潮流馆10 corso como。 近年更与英国Superdry集团合资，将这一风靡欧洲的高端潮牌带进中国。

作为中国时尚产业的领导者，赫基国际集团的业务版图已遍布中国、中国港澳地区，触达欧洲，涵盖直营、特许、电商、加盟等全方位销售渠道。未来，赫基的业务触角将向时尚生活与科技领域不断延伸，朝着成为最具影响力的国际时尚行业集团迈进。