上海招聘

Objectives/Purpose
岗位目标/目的
- Sell and deliver Porsche services and selected products by either managing the service department or own service activities.
- 管理服务部门及开展个人服务活动，销售并提供保时捷服务和指定产品
- Establish, build and maintain ongoing working relationships with customers and prospects by anticipating and meeting their needs for services and products.
- 建立、加强并维护与客户和潜在客户的持续工作关系，预测并满足客户对服务和产品等方面的要求 - Establish, build and maintain ongoing working relationships with other departments in the Porsche Centre.
- 建立、加强并维护与保时捷中心其他部门的持续协作关系
- Achieve individual objectives for gross profit, volume and customer satisfaction.
- 实现盈利额、成交量和客户满意度等各方面的个人目标
- Be a representative (“ambassador”) of the Porsche Brand in all customer/prospect contacts and relations.
- 在与所有客户接触时以及在其他方面担当保时捷品牌的形象代表(“大使”)

Key Responsibilities
主要职责
- Develop and deploy service strategies together with dealer management and importer.
- 与保时捷中心管理层和保时捷中国共同制定、部署服务策略
- Do all the respective planning and budgeting that is necessary to realize the strategy.
- 进行所有必需的相应规划和预算编制，以实现战略目标
- Observe market and competitors in order to adapt the strategy if necessary.
- 观察掌握市场及竞争对手情况，以便适时按需调整策略
- Strive to continuously improve the ability to perform as a Service Manager with continuous further training in Porsche products and services, market and after sales knowledge.
- 通过对保时捷产品、服务、市场和售后等方面的技能培训，不断提高作为服务经理的个人能力
- Identify customer needs and match those needs with Porsche products and/or service offerings.
- 确认客户需求，并据此提供相应的保时捷产品和/或服务
- Organize the workshop according customer and Porsche Centre needs.
- 根据客户和保时捷中心需求安排车间
- Generate sources of business: develop prospects and customers through the internet, floor traffic, events, repeat customers, targeted marketing efforts, networking affiliations and other appropriate sources.
- 开发新业务来源：通过互联网、地面交通、活动、回头客户、有针对性的市场手段、网络联盟及其他合适资源，发展客户和挖掘潜在客户
- Define and develop/maintain a customer database and secure consistent use by all relevant people in the Porsche dealership. Use this customer database for generating new business.
- 规划、开发和维护客户数据库，保证保时捷经销商体系使用一致的客户数据库，并通过它来拓展新业务
- Utilize Porsche provided tools such as Porsche Partner Network (PPN), Corporate Porsche Academy site (CPA), PIWIS, PQIS, Service Manual and others.
- 使用保时捷工具，包括保时捷合作伙伴网络(PPN)、保时捷企业学院(CPA)、PIWIS、PQIS、服务手册等
- Build and maintain an effective workforce by systematic and structured recruiting based on the Porsche competencies and by performing an appropriate management style.
- 通过基于保时捷品牌的系统化、结构化招聘和合理的管理方式，建立并维护高效的员工队伍
- Develop the service team utilizing performance management tools including coaching, mentoring and recommending appropriate training activities.
- 采取各种绩效管理措施发展服务团队，包括辅导、指导和推荐合适的培训活动
- Manage customer feedback that includes the organization of an efficient complaint management process according to Porsche standards.
- 对客户反馈进行管理，其中包括根据保时捷标准确立一个有效的投诉管理流程
- Organize and provide a consistent, pleasant and memorable service experience for each customer.
- 向每位客户提供一贯、令人愉快和印象深刻的服务体验
- Ensure that all resources such as loaner cars, tools and computer are in working order and that there are sufficient service materials, brochures and/or product guides and catering available to meet the needs of the customer and the Porsche guidelines.
- 确保展厅借用车、设备和计算机的正常运转，保证销售材料、小册子、产品指南的充足供应，满足客户要求和保时捷方针
- Plan activities in agreement with other dealership colleagues and managers.
- 与其他保时捷中心的同仁和经理人员协商规划活动
- Work according Porsche standards and ensure that the service team is working according the standards.
- 遵循保时捷标准并确保整个服务团队也按此标准安排工作
- Submit activity reports to senior management and importer as required.
- 向保时捷中心管理层和保时捷中国提交活动报告

Attributes
职位要求
- At least 2 years of working experience as a Service Manager or in a similar position
- 至少2 年服务经理或类似职位的工作经验
- College degree required, university degree in relevant field of study preferred
- 须具备大专学历，具有相关专业本科学历者优先
- Excellent communication skills in Chinese, English is a plus
- 出色的汉语沟通能力，能使用英语更佳
- Proficient IT knowledge (MS office, Lotus Notes and Internet)
- 熟练的计算机技能(会使用MS Office、Lotus Notes 软件和互联网)
- Enthusiasm for Porsche products and services
- 热爱保时捷产品及服务
- Honesty and integrity
- 为人正直可靠
- Motivation to achieve, self-motivated
- 自我激励能力强，充满活力
- Proven decision making ability
- 决策能力
- Assertiveness
- 自信
- Empathy for customers
- 善于理解客户
- Works well under pressure
- 抗压能力强
- Excellent organizational skills
- 极佳的组织能力
- Smart appearance
- 形象气质佳
- Open minded attitude towards customers, prospects and trends
- 以开放的态度面对客户、潜在客户及汽车行业的一般趋势
- Willing to learn and to adapt to change
- 乐于学习并能根据形势的变化不断调整自己

“当我环顾四周，却始终无法找到一款紧凑、轻量化且能高效利用能源的梦想之车时，我决定自己亲手打造一辆。”

     这段引述触及保时捷取得当前一切成就的核心。无论是作为一个品牌，一家公司还是作为一个汽车制造商。70年来，这一直是我们的指路明灯。这概括了我们的工作和车辆所体现出的所有价值观。因此，无怪乎把这一点阐述得***的是***台保时捷跑车的创造者：费迪南德-安东-恩斯特 – 或简称“费利-保时捷。”
    他关于完美跑车的梦想始终鼓舞着我们 – 这贯穿于我们的整个历史。我们每天都向着这个目标前进一步。凭借每一个理念、每一项研发和每一款车型。在前进的道路上，我们遵循一个计划，也是让我们团结一致的一种理想。我们将其简称为“保时捷原则”。最基本的原则是始终做到物尽其用。从品牌创建之日开始，我们一直在努力以尽可能智能的方式把性能转化成速度和成功。最受重视的不再是马力，而是每一匹马力所绽放出的创意火花。这条原则源自赛道，它在我们制造的每一辆汽车身上都得到体现。我们把它叫做“保时捷智造性能”。

    上海浦东保时捷汽车销售服务有限公司座落于浦东新区俱进路申江路，毗邻中国（上海）自由贸易试验区，为中国规模最宏大、设施最先进的保时捷旗舰中心，于2015年10月落成并正式投入运营。公司建筑面积约1万5千平方米，超大面积的数字化展厅可展示近30台保时捷全系车型，同时拥有专属保时捷精装配件及车主精品展示区，可满足客户全方位的个性定制需求，打造独一无二的保时捷座驾。

同时，上海浦东保时捷汽车销售服务有限公司拥有完善的售后服务体系，经过保时捷中国专业培训的售后团队拥有丰富的保时捷维修经验，配备德国保时捷原厂授权的先进PIWIS检测仪以及全套保时捷专用维修工具，将以专业及便捷的服务，使车主无后顾之忧，轻松驾驭保时捷汽车。