上海招聘

DUTIES AND RESPONSIBILITIES


1. Assist in the preparation of statistical performance and forecast reports as required by Guest Services Manager.

2. Support the Guest Services Manager to ensure the co-ordination, service delivery and standards established in ‘The Lanson Place Experience’ uphold its service philosophy and service standards.

3. Attend regular departmental meetings to ensure that all colleagues in her/his purview are kept well informed of development and events. Meet her/his subordinates regularly to ensure that all delegated assignments, tasks and projects are carried out diligently and within set deadline.

4. Ensure that all colleagues maintain strict compliance to established grooming standards, punctuality and departmental rules & regulations in Lounge and Patio.

5. Attend the weekly Residents Services Co-ordination Meeting (with Housekeeping Manager, Director of Sales and TS Manager) to review each week’s arrivals, departures, VIPs, special attention residents, guest questionnaire (recurring issues & opportunity for improvement), residents’ activities, meeting room reservation, Patio activities.

6. Identify training needs, assist in developing formal training plans and implement training sessions.

7. Prepare regular statistical information and data: Resident History, Ex Resident/VIP address for mailing purpose, training schedule, breakfast consumption and attendance, welcome grocery pack consumption and number of airport pickup service.

8. Review for all pre and post arrangements for arrivals and departures - VIPs and long stay residents, in ensuring that all assigned residences are meticulously inspected and set-up according to the set standards (The Lanson Place Experience Apartment Set-Up & Service Standards Guide). This includes meeting residents on arrival and departure.

9. Ensure the smooth operations of Breakfast Service and Patio Service ensuring a high standard in set-up, quality food, beverage and service.

10. Ensure the Meeting room’s operation in smooth with high standard in services, quality of service and operation.

11. Ensure that all operating equipment in the Breakfast Lounge and Patio is well maintained and in tiptop condition.

12. Implement planned activities and regular resident events; assist residents with their own activities to ensure that every activity and event is successfully delivered to the satisfaction of residents.

13. Maintain close relationship with Housekeeping and Engineering to ensure that all residents’ concerns and requests are handled efficiently.

14. Conduct regular fortnightly inspection of Residents’ Experience Areas (Lounge, Pantry, Meeting Room, Business Centre, Patio, Gym.) and ensure that furnishing, facilities, equipment, plants and floral arrangement are well maintained and kept in tip top condition. Prepare work orders for maintenance of same.

15. Ensure that all work areas and back of house within the Front Office department, such as Back Office, Store rooms, corridors and meeting rooms are well maintained and clean/tidy at all times.

16. Be well versed with the latest information of the city and country, up to date with activities and events and establish good contacts in the city to assist residents with their requests.

17. Perform any other duties and special projects that may be assigned from time to time by the Manager or Lanson Place Corporate Office.


JOB REQUIREMENT

1. A minimum of 2-3 years related management experience in international branded hotel or luxury service apartment.

2. Strong creative input in event design, logistics and operation.

3. Fluency in both spoken and written English.

4. Good at Office software operation（Excel/ Word/PPT）.

5. Good knowledge of Shanghai area is a plus.

6. Must be strong service-minded and have the quality of resourcefulness and be attentive and responsive to guest needs.

7. Excellent interpersonal and communication skills.

Lanson Place品牌创建于1995年，团队以宾客需要为宗旨，为他们提供高度个性化的服务，共同创造生活品味。
目前，我们管理十一家位于上海、成都、吉隆坡及新加坡的服务式公寓，以及一家屡获殊荣、位于香港的精品酒店。