Field service engineer
蔚海光学仪器（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2015-02-13
- 工作地点：上海-长宁区
- 招聘人数：1
- 工作经验：3-4年
- 学历要求：本科
- 语言要求：英语
- 职位月薪：面议
- 职位类别：售前/售后技术支持工程师
职位描述
Title：Field service engineer
Dep： marketing
Report to： Marketing manager
Main Responsibilities：
1.Provide post sales customer support services such as installation, customer training, repair, and technical consultation
2.Facilitate deal close by conducting customer demo, doing sample analysis and participating sales processes as required.
3.Setup, maintain and improve field service processes to leverage OOA resource, ensure customer satisfaction
4.Design and integrate application solutions, concerning both hardware and software. Work closely with sales, engineering, R&M team to investigates field problems and take appropriate actions.
5.Assist in leads generation by developing sales or marketing materials (sales presentation, application notes, competition analysis and technical information);
6.Support in seminars or workshops and participating trade shows.
7.Provide technical assistance or training to sales and channels to enable competence and competitiveness.
8.Define technical customer requirement during pre and post sales activities, Propose product and process improvement suggestion.
9.Build up troubleshooting, instruction, service manual and relative documents for product application and usage.
Job requirements:
1.BS degree or above in analytical chemistry, chemical engineering, optical engineering ，（optical）precision instrument or equivalent required.
2.General Analytical Instrument/Spectroscopy product knowledge.
3.Above 2 years working experience in instrument field service ，preferred in installing, servicing of spectroscopy relative analytical instrumentation.
4.Ability to diagnose and resolve problems on electronic, mechanical and optical instrumentation in scientific laboratory and industrial environment.
5.Highly motivated and self-confident individual of the highest integrity Results-oriented and having a strong sense of ownership
6.Good in English reading and writing, and able to communicate in English orally
7.Willingness to travel (approximately 40% - 50%)
Dep： marketing
Report to： Marketing manager
Main Responsibilities：
1.Provide post sales customer support services such as installation, customer training, repair, and technical consultation
2.Facilitate deal close by conducting customer demo, doing sample analysis and participating sales processes as required.
3.Setup, maintain and improve field service processes to leverage OOA resource, ensure customer satisfaction
4.Design and integrate application solutions, concerning both hardware and software. Work closely with sales, engineering, R&M team to investigates field problems and take appropriate actions.
5.Assist in leads generation by developing sales or marketing materials (sales presentation, application notes, competition analysis and technical information);
6.Support in seminars or workshops and participating trade shows.
7.Provide technical assistance or training to sales and channels to enable competence and competitiveness.
8.Define technical customer requirement during pre and post sales activities, Propose product and process improvement suggestion.
9.Build up troubleshooting, instruction, service manual and relative documents for product application and usage.
Job requirements:
1.BS degree or above in analytical chemistry, chemical engineering, optical engineering ，（optical）precision instrument or equivalent required.
2.General Analytical Instrument/Spectroscopy product knowledge.
3.Above 2 years working experience in instrument field service ，preferred in installing, servicing of spectroscopy relative analytical instrumentation.
4.Ability to diagnose and resolve problems on electronic, mechanical and optical instrumentation in scientific laboratory and industrial environment.
5.Highly motivated and self-confident individual of the highest integrity Results-oriented and having a strong sense of ownership
6.Good in English reading and writing, and able to communicate in English orally
7.Willingness to travel (approximately 40% - 50%)
公司介绍
海洋光学总部位于美国佛罗里达州，是微型光纤光谱仪的发明者，二十多年来仍然保持全球领先地位。我们提供了从深紫外、可见到近红外的光谱测量方案，可用于 吸光度、反射率、透射率、荧光和拉曼光谱的测量。由于微型光谱仪体积小巧，可对全谱进行快速采集，非常适用于在线、原位、便携等应用领域。产品广泛用于生化、光电、航空航天、环境保护、安全检测、农业等行业。
海洋光学历史
1989: 由 3位海洋学者创立
2004: 被英国上市公司Halma收购，Halma集团主要经营用于探测潜伏危险和保护人们生命安全的产品，是专业性电子、安全和环境技术领域的领军企业。
2008: 在世界范围内成立定制业务工程团队
2009: 海洋光学光谱仪用于ALICE月球探水计划
2013: 海洋光学光谱仪搭载好奇号探索火星
2015: 至今，全球卖出超过30万台光谱仪
海洋光学在中国
2006年，创立海洋光学亚洲分公司，总部设在上海
2009年，蔚海光学仪器（上海）有限公司成立，开始本地化生产和研发
2010年，部分生产线从美国转移到中国
2011年，亚洲区销售额比2006年增长20倍，占全球四分之一
2013年，亚洲区研发中心在上海设立；
2014年，英国豪迈集团直属海洋光学亚洲公司成立；
2016年，三大业务单元确立，服务不同领域的客户。
海洋光学历史
1989: 由 3位海洋学者创立
2004: 被英国上市公司Halma收购，Halma集团主要经营用于探测潜伏危险和保护人们生命安全的产品，是专业性电子、安全和环境技术领域的领军企业。
2008: 在世界范围内成立定制业务工程团队
2009: 海洋光学光谱仪用于ALICE月球探水计划
2013: 海洋光学光谱仪搭载好奇号探索火星
2015: 至今，全球卖出超过30万台光谱仪
海洋光学在中国
2006年，创立海洋光学亚洲分公司，总部设在上海
2009年，蔚海光学仪器（上海）有限公司成立，开始本地化生产和研发
2010年，部分生产线从美国转移到中国
2011年，亚洲区销售额比2006年增长20倍，占全球四分之一
2013年，亚洲区研发中心在上海设立；
2014年，英国豪迈集团直属海洋光学亚洲公司成立；
2016年，三大业务单元确立，服务不同领域的客户。