Customer Field Services Technician
加拿大加中贸易理事会上海代表处
- 公司规模：少于50人
- 公司性质：外企代表处
- 公司行业：政府/公共事业 非盈利机构
职位信息
- 发布日期：2015-03-24
- 工作地点：上海
- 招聘人数：1
- 工作经验：3-4年
- 语言要求：英语
普通话 - 职位月薪：面议
- 职位类别：维修工程师 装配工程师/技师
职位描述
PROSLIDE is the world leader in the design and development of custom Water Rides for Amusement Parks, Waterparks and Hotel Resorts. Recognized as the industry leader in water ride innovation, ProSlide’s innovative products have received best in class awards year after year. Our mission is to create the best Water Ride attractions in the world, that consistently demonstrate obvious advantages of superior thrills and entertainment, value matched with the highest levels of safety and product quality above any others.
With continued growth in waterparks and demand for the ProSlide rides, we are building in a number of areas including design, build and delivery.
We are currently recruiting for:
Customer Field Services Technician
Role Summary:
The Customer Field Services Technician will be responsible for interacting with ProSlide Customers to ensure that water slide systems are functioning properly and technical customer issues are addressed in a timely manner. As initial point of contact, the Customer Service Technician will be responsible for gathering information, preparing incident reports, escalating action items to the appropriate team, ensuring workarounds are established, and following through to confirm satisfactory resolution. Your primary focus will be to ensure that the customer issues are addressed. You bring a diploma as an Electrical Technician or Technologist along with a sense of ownership and exceptional customer service skills.
Responsibilities:
? Receive and respond to calls and emails from ProSlide Customers identifying specific issues with the performance and/or condition of ProSlide products.
? Conduct daily, weekly and monthly reviews of reports and provide customers with ‘Preventive Maintenance’ notifications as required.
? Analyze ‘customer service incidents’ to determine history, urgency, warranty and cost-effective solutions.
? Travel to site to oversee the implementation of corrective measures.
? Prepare ‘Incident’ Reports and maintain Summary Reports on all Customer Service Incidents.
? Conduct analysis on Customer Service Incidents to identify issues with Designs, Fabrication, and specific Suppliers to provide the basis for corrective action on repetitive incidents.
? Assess opportunities to reduce ‘Customer Service Incidents’ through revised procedures and best practices.
? Train park personnel in troubleshooting, diagnostics and maintenance procedures.
Skills and Experience:
? Experience in industries that involve construction, manufacturing and/or electrical installation. Knowledge of fiberglass is an assest.
? A Certified Electrician or diploma/degree as an Electrical Engineering Technician or similar.
? Knowledge and experience using common Office Software, specifically MS Office.
? A sense of urgency and exemplary customer service skills.
? The ability to communicate in Chinese and English with good written/oral communication skills in both languages.
Location & Travel Requirements:
? Shanghai with travel to customer sites for extended periods of time.
? A valid passport and the ability to travel without restriction to Canada and throughout Asia Pacific.
Interested applicants are asked to e-mail their resumes to: careers@proslide.com
Proslide是一家世界领先的水上乐园设计公司。在全球范围内为各类游乐场所，水上公园和酒店度假村设计，制造和安装各种专业水上滑道。作为业界公认的水上滑道创新设计引导者，Proslide公司多年来获得业内各项大奖。我们的目标是设计和制造世界顶尖的高质量水上滑道娱乐设施，为消费者提供最安全，最惊险刺激的水上滑道体验。由于Proslide公司的业务发展要求，现招聘：
客户现场技术支持
主要职责：
客户现场技术支持主要负责与公司客户的沟通，确保水上滑道设施系统安全正常工作，并及时解决各类技术问题。作为前端第一联系员，客户现场服务技术员负责搜集各项资料，准备服务事件报告，及时向相关工作团队提交急需解决的问题，负责全称跟踪，保证客户问题得到圆满的解决。该职位主要确保公司客户的各项问题和事件得到及时满意的解决。申请人需持有电子工程学位或电子技术员证书，视工作为己任，秉具向客户提供卓越服务理念。
具体职责：
? 接收和答复公司客户对公司产品运营性能或运行状态的电话、邮件询问。
? 每日，每周，每月查阅各项事件报告，必要时为公司客户提供防护维修通知。
? 分析客户服务事项记录，判别遗留、紧急、质量保证问题，并提出经济有效的解决方案。
? 现场监理维修实施。
? 准备事件报告和对所有客户服务事项进行汇总。
? 对客户服务事件进行分析，判别有关设计、制造或供货问题，提供对重复发生事件提供维修建议的文件依据。
? 通过修改运营程序或采用最佳运营方式等各种渠道，减少客户服务事件的发生。
? 对游乐场所工作人员进行事件发现、检测和维修程序的培训。
工作技能与经验：
? 具有现场施工，制造和（或）电子工程安装经验，熟悉玻璃钢相关知识优先考虑。
? 注册设备工程师（电气）或持有电子专业学位的电子工程技术员或工程师。
? 熟练运用常用办公软件，如MS Office。具备优秀的客户服务技能。
? 良好的汉、英语书面与口语交流能力。
工作地点和出差要求
? 办公地点在上海，但能够长期到客户方出差。
? 持有效护照，前往加拿大和整个亚太地区。
感兴趣的应聘者可将简历发送至以下邮箱：
careers@proslide.com
With continued growth in waterparks and demand for the ProSlide rides, we are building in a number of areas including design, build and delivery.
We are currently recruiting for:
Customer Field Services Technician
Role Summary:
The Customer Field Services Technician will be responsible for interacting with ProSlide Customers to ensure that water slide systems are functioning properly and technical customer issues are addressed in a timely manner. As initial point of contact, the Customer Service Technician will be responsible for gathering information, preparing incident reports, escalating action items to the appropriate team, ensuring workarounds are established, and following through to confirm satisfactory resolution. Your primary focus will be to ensure that the customer issues are addressed. You bring a diploma as an Electrical Technician or Technologist along with a sense of ownership and exceptional customer service skills.
Responsibilities:
? Receive and respond to calls and emails from ProSlide Customers identifying specific issues with the performance and/or condition of ProSlide products.
? Conduct daily, weekly and monthly reviews of reports and provide customers with ‘Preventive Maintenance’ notifications as required.
? Analyze ‘customer service incidents’ to determine history, urgency, warranty and cost-effective solutions.
? Travel to site to oversee the implementation of corrective measures.
? Prepare ‘Incident’ Reports and maintain Summary Reports on all Customer Service Incidents.
? Conduct analysis on Customer Service Incidents to identify issues with Designs, Fabrication, and specific Suppliers to provide the basis for corrective action on repetitive incidents.
? Assess opportunities to reduce ‘Customer Service Incidents’ through revised procedures and best practices.
? Train park personnel in troubleshooting, diagnostics and maintenance procedures.
Skills and Experience:
? Experience in industries that involve construction, manufacturing and/or electrical installation. Knowledge of fiberglass is an assest.
? A Certified Electrician or diploma/degree as an Electrical Engineering Technician or similar.
? Knowledge and experience using common Office Software, specifically MS Office.
? A sense of urgency and exemplary customer service skills.
? The ability to communicate in Chinese and English with good written/oral communication skills in both languages.
Location & Travel Requirements:
? Shanghai with travel to customer sites for extended periods of time.
? A valid passport and the ability to travel without restriction to Canada and throughout Asia Pacific.
Interested applicants are asked to e-mail their resumes to: careers@proslide.com
Proslide是一家世界领先的水上乐园设计公司。在全球范围内为各类游乐场所，水上公园和酒店度假村设计，制造和安装各种专业水上滑道。作为业界公认的水上滑道创新设计引导者，Proslide公司多年来获得业内各项大奖。我们的目标是设计和制造世界顶尖的高质量水上滑道娱乐设施，为消费者提供最安全，最惊险刺激的水上滑道体验。由于Proslide公司的业务发展要求，现招聘：
客户现场技术支持
主要职责：
客户现场技术支持主要负责与公司客户的沟通，确保水上滑道设施系统安全正常工作，并及时解决各类技术问题。作为前端第一联系员，客户现场服务技术员负责搜集各项资料，准备服务事件报告，及时向相关工作团队提交急需解决的问题，负责全称跟踪，保证客户问题得到圆满的解决。该职位主要确保公司客户的各项问题和事件得到及时满意的解决。申请人需持有电子工程学位或电子技术员证书，视工作为己任，秉具向客户提供卓越服务理念。
具体职责：
? 接收和答复公司客户对公司产品运营性能或运行状态的电话、邮件询问。
? 每日，每周，每月查阅各项事件报告，必要时为公司客户提供防护维修通知。
? 分析客户服务事项记录，判别遗留、紧急、质量保证问题，并提出经济有效的解决方案。
? 现场监理维修实施。
? 准备事件报告和对所有客户服务事项进行汇总。
? 对客户服务事件进行分析，判别有关设计、制造或供货问题，提供对重复发生事件提供维修建议的文件依据。
? 通过修改运营程序或采用最佳运营方式等各种渠道，减少客户服务事件的发生。
? 对游乐场所工作人员进行事件发现、检测和维修程序的培训。
工作技能与经验：
? 具有现场施工，制造和（或）电子工程安装经验，熟悉玻璃钢相关知识优先考虑。
? 注册设备工程师（电气）或持有电子专业学位的电子工程技术员或工程师。
? 熟练运用常用办公软件，如MS Office。具备优秀的客户服务技能。
? 良好的汉、英语书面与口语交流能力。
工作地点和出差要求
? 办公地点在上海，但能够长期到客户方出差。
? 持有效护照，前往加拿大和整个亚太地区。
感兴趣的应聘者可将简历发送至以下邮箱：
careers@proslide.com
公司介绍
Canada China Business Council, Shanghai
The Canada China Business Council (CCBC) is the country’s Canada-China bilateral trade and investment facilitator, catalyst and advocate. Founded in 1978 as a private, not-for-profit business association, CCBC provides unparalleled insight into Sino-Canadian trade and investment issues and develops connections that ensure its members’ business success. In addition to its focused and practical services, the Council is also the voice of the Canadian business community on issues affecting Sino-Canadian trade and investment.
With offices in Shanghai, Beijing, Toronto, Montreal, Calgary and Vancouver, the CCBC works with members including some of the largest and best-known Canadian and Chinese firms, as well as small to medium-sized enterprises (SMEs), entrepreneurs, and not-for-profit organizations. They represent a wide range of sectors, including financial services, legal services, manufacturing, construction, transportation, mining and energy, information and communications technology, retail and education.
For more information about us, please visit our website at http://www.ccbc.com
The Canada China Business Council (CCBC) is the country’s Canada-China bilateral trade and investment facilitator, catalyst and advocate. Founded in 1978 as a private, not-for-profit business association, CCBC provides unparalleled insight into Sino-Canadian trade and investment issues and develops connections that ensure its members’ business success. In addition to its focused and practical services, the Council is also the voice of the Canadian business community on issues affecting Sino-Canadian trade and investment.
With offices in Shanghai, Beijing, Toronto, Montreal, Calgary and Vancouver, the CCBC works with members including some of the largest and best-known Canadian and Chinese firms, as well as small to medium-sized enterprises (SMEs), entrepreneurs, and not-for-profit organizations. They represent a wide range of sectors, including financial services, legal services, manufacturing, construction, transportation, mining and energy, information and communications technology, retail and education.
For more information about us, please visit our website at http://www.ccbc.com
联系方式
- Email：hr@ccbc.com.cn
- 公司地址：上班地址：上海市长宁区延安西路2299号世贸商城10A43室