Customer Service Supervisor (English speaking)
岱博贸易（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：贸易/进出口
职位信息
- 发布日期：2014-12-27
- 工作地点：上海
- 招聘人数：1
- 工作经验：1年
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：客户关系经理/主管 客服专员/助理(非技术)
职位描述
Job description
- Be familiar with product. Know well purchase, delivery, payment process. Answer inquiries by call center, live chat and mail. Help customers to solve the problemsefficiently during the purchasing and after sales (return, exchange )
- Follow customer order until delivery to the best satisfaction level
- Liaise with various departments (product, logistic, warehouse, system) to insure the good communication between these departments and the customers
- Make customer service record and send the report to customer service leader on time
- Assist customer service leader for client database build up. Play a positive part in service improvement.
Request
1. Good level for Mandarin and English speaking.
2. Have Tmall/Taobao customer service experience can be a plus
3. Fast typing speed
4. Positive and patient
5. Good communication skill
6. Good knowledge for the standard business computer software applications such as Microsoft Word, Excel, Outlook
7. Accept night shift. Sometimes need to work till 10pm.
Working place
Your working place will be No. 38-1Changshun Road, Changning district or No.374 Huaihai Road
- Be familiar with product. Know well purchase, delivery, payment process. Answer inquiries by call center, live chat and mail. Help customers to solve the problemsefficiently during the purchasing and after sales (return, exchange )
- Follow customer order until delivery to the best satisfaction level
- Liaise with various departments (product, logistic, warehouse, system) to insure the good communication between these departments and the customers
- Make customer service record and send the report to customer service leader on time
- Assist customer service leader for client database build up. Play a positive part in service improvement.
Request
1. Good level for Mandarin and English speaking.
2. Have Tmall/Taobao customer service experience can be a plus
3. Fast typing speed
4. Positive and patient
5. Good communication skill
6. Good knowledge for the standard business computer software applications such as Microsoft Word, Excel, Outlook
7. Accept night shift. Sometimes need to work till 10pm.
Working place
Your working place will be No. 38-1Changshun Road, Changning district or No.374 Huaihai Road
公司介绍
岱博贸易（上海）有限公司是法国安达屋集团（ADEO)在上海成立的全资子公司，我公司致力为集团下属的各Business Units，提供在中国境内包括东南亚地区的货物采购。
ADEO是：
国际自助装修市场上首屈一指的法国企业，集团由两大股东家族组成：Mulliez家族协会以及集团员工。
欧洲第1位
世界第3位
安达屋在全球12个国家境内计有 98000 名员工及分属15个营业品牌的 32家自主企业。 集团同时也拥有3亿0000万“顾客-居民 ”，2016年的含税总营业额高达19.1 亿欧元，年增长率为8.5% 。
http://www.adeo.com/
ADEO是：
国际自助装修市场上首屈一指的法国企业，集团由两大股东家族组成：Mulliez家族协会以及集团员工。
欧洲第1位
世界第3位
安达屋在全球12个国家境内计有 98000 名员工及分属15个营业品牌的 32家自主企业。 集团同时也拥有3亿0000万“顾客-居民 ”，2016年的含税总营业额高达19.1 亿欧元，年增长率为8.5% 。
http://www.adeo.com/
联系方式
- 公司地址：上班地址：长宁区长顺路11号712室