上海招聘

Job Description
Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.

We embrace a culture of adaptability. Our team is nimble, innovative and resourceful and makes an impact on both the business and each individual customer’s personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.

Blue Nile is looking for a passionate and talented Bilingual Customer Service Specialist who is fluent in English to join our team of Diamond and Jewelry Consultants. We are looking for an individual who is passionate about providing phenomenal Customer Service. Our most successful employees enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

Responsibilities,
Provide phenomenal customer service to every Blue Nile customer
Demonstrate excellent knowledge of Blue Nile products, practices, policies and procedures
Build lasting customer relationships through care and responsiveness
Offer no-pressure advice and guidance to help our customers make decisions with confidence
Effectively solve problems and find the best solution for both the customer and Blue Nile
Consistently meet or exceed the department’s expectation for productivity level
Ability to maneuver effectively and efficiently through all computer systems
Keep up to date and informed on all daily communications
Provide assistance and troubleshooting for payment processing
Work cross-functionally with technology teams and translation vendors
Occasional market, customer, and competitive research

Qualifications,
Must be available to work during peak business hours for Eastern Time zones
Native level fluency, both written and spoken, English skills and the ability to compose a grammatically correct, concise and accurate written responses
Strong customer service and sales skills
Ability to establish instant rapport and instill trust and credibility
Detail oriented with excellent organizational skills; ability to multi-task and prioritize daily responsibilities
Ability to work within deadlines in a fast-paced environment
Capable of working independently as well as with a team
Strong computer and typing skills, cross-functional experience working with technology teams is required
Previous experience in accounting or working with payment processing is preferred

Blue Nile 是目前全球***的，销售认证钻石，订婚戒指和高级珠宝的在线零售商。我们提供优越的客户服务，拥有非凡的和业界领先的产品质量和风格。我们致力于让每个客户都能有不寻常的购物享受。
我们公司的优势在于能够在不同的环境中有很强的适应能力。我们团队的灵活性，超强的更新意识，以及丰富的知识和资源，积极地影响着我们的业务和每一位客人。我们提倡勤奋， 灵活，善问，以及精诚的团队合作精神来解决问题， 并持续地改进以带来必要的更新。我们是一支追求成功的团队， 会激励任何形式的成就！