上海招聘

American Chamber of Commerce in Shanghai

Reports To: Director of Finance and Administration

POSITION OBJECTIVES

This position has two key roles:

(1) Front Office Customer Service

AmCham’s first point of contact via the telephone and front reception desk. Answers all enquiries with a professional demeanor and exceptional customer service. Maintains high level of communication through quick and thorough response to inquiries and voice mail messages and relays necessary information to other AmCham employees. Ensures the professional image of AmCham is maintained at all times in relation to the appearance of the reception area and meeting room.

(2) Administrative Support

Provide administrative support for ad hoc office projects as assigned by the Operations Manager.

MAIN RESPONSIBILITIES

Front office Customer Service responsibilities

· Ensures telephone messages and responses are followed through in a timely manner

· Assists telephone callers and visitors by providing Chamber information and outstanding customer service.

· Ensures phone and desk coverage when on break or out of office

· Maintain the presentation of the reception area and meeting room in a professional state i.e. magazine racks are stocked, brochures are neatly presented, and AmCham information packs are available

· Maintains catalogue of all Chamber reference materials ie. Directories, Reports etc.

· Serves as contact person for all courier services

· Responsible for cash receipts and disbursements in regard to petty cash and incoming funds. Ensures that receipts are accurate and verifies funds

· Accepts payment for membership applications and transfers, no shows, directory sales and advertising

· Enters all credit card transactions

· Responsible for the petty cash log and balance all funds on a daily basis

Administrative Support Responsibilities

· Provide timely and accurate support to all departments of the Chamber during peak work load times. Any work for other departments will be approved and assigned by the Operations Manager

Skills/Experience Required:

Excellent interpersonal skills and a high level of professionalism

Strong computer skills including Microsoft Word, Excel, and Powerpoint

Ability to handle multiple tasks simultaneously

Strong attention to detail

Must possess advanced level of English and Mandarin

Excellent telephone manner

Basic knowledge of booking keeping preferred

Min. 1-2 years in a similar role

American Chamber of Commerce in Shanghai
American Chamber of Commerce in Shanghai

The American Chamber of Commerce in Shanghai (AmCham Shanghai) is a non-partisan, non-profit business organization established in 1915. It is the third overseas American chamber to operate worldwide, established only three years after the founding of the U.S. Chamber of Commerce. AmCham Shanghai was resurrected in 1987 after a break of 38 years, and is now among the two largest AmChams in Asia, alongside AmCham Japan.
AmCham Shanghai represents 1,700 companies and 3,800 individual members and is growing by an average of 80 new members per month. We are committed to the principles of free trade, open markets, private enterprise and the unrestricted flow of information.