上海招聘

The primary responsibility of the Field Technician is to support our customers in installation/starup, training and service of Middleby Food Processing Equipment and ensure highest possible customer satisfaction. This position will be traveling to customer sites and apply mechanical and electrical knowledge in determining equipment malfunction and restore system to operational condition. This position will work closely with individual Middleby Food Processing Equipment division for technical support. 该职位的主要职责是为用户提供Middleby食品加工设备的安装/试运行, 培训和服务, 并确保最高的客户满意度. 该职位要求出差至客户现场, 应用机械和电气知识和经验, 判断设备故障原因, 并使设备恢复到正常的运行状态. 该职位还需和Middleby各食品加工设备分公司密切合作, 以得到技术支持.

Job Duties and Responsibilities 工作职责与责任

Provide installation, start-up and commissioning, maintenance at customer facilities and other sites. 在客户现场和其它地点, 提供安装, 试运行, 和维护服务.
Train customers in correct operation and maintenance. 为客户提供正确操作和维护的培训
Test/demonstrate and repair equipment at customer sites or locations assigned. 在客户现场或指定的地点进行测试/演示和维修服务.
Support customers via phone/email and recommend actions to be taken – purchase parts, field visit, etc. 通过电话/电邮为客户提供技术支持, 并建议所需的措施, 如购买配件, 现场服务.
Monitor assigned service calls and timely update supervisor with job status. 随时掌控工作状态, 并向上司汇报工作进展.
Document service and installation actions by completing forms, reports, logs, and records 完成服务和安装的各项工作报告.
Must comply with all safety and company policies and procedures. 必须严格遵守各项安全程序和公司规定.
Coordinate directly with customers for travel arrangement and keep supervisor informed of travel plan and activities. 直接与客户协调, 安排出差, 并将出差及工作计划通知上司.
Work directly with each Middleby Food Processing Equipment division for technical support and job knowledge update. 和Middleby各食品加工设备分公司密切合作, 以寻求技术支持
Participate in training meetings. 参加培训
Perform other duties as instructed by supervisor. 完成上司布置的其它工作.

Qualifications – Knowledge, Skills and Performance 资格 - 知识和技能

Must have at least FIVE years experience in field service. Experience in food processing industry preferred. 必须有5年现场技术服务的经验, 有食品加工行业经验者优先.
Good knowledge of mechanical equipment, electrical systems, PLC, etc. 具备机械设备, 电气系统, PLC等知识.
Good understanding of pumps and hydraulic systems 熟悉泵和液压系统
Excellent written and oral English communication skills. 较好的书面和口头英语沟通能力

General Requirements 其它要求

Must have energy to remain focused on task until finished and be able to work under pressure有足够的体力和精力专注于工作直至完成, 能在压力下工作.
Extensive customer site visits required, including some weekends, and after hours phone/email support. 需要较多地出差至客户现场, 含有时周末出差, 以及下班后电话/电邮技术支持
With a valid driver’s license preferred. 具驾照者优先