IT Specialist（Helpdesk 技术支持 ）
智睿企业咨询（深圳）有限公司上海分公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-05-06
- 工作地点：上海-卢湾区
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：Helpdesk 技术支持
职位描述
Job Nature Description
1. Address the needs of external-customers & internal-users of DDI technology products and services.
2. The candidate is preferred to be proactive, caring, prompt, meticulous and efficient on customer satisfaction.
3. The candidate is required to communicate in both English and Chinese.
4. This position reports to the Regional IT Manager and requires minimal travelling within Greater China .
5. The position requires candidate to have experienced in Level-1 and Level-2 support; vendor management and project-planning.
Accountabilities
1. Evaluate, build, configure, test, deploy, upgrade administer, troubleshoot and repair corporate desktop and laptop computers and related devices, partnering with individual and departmental users and internal/external service providers/vendors as needed.
2. Evaluate, install/uninstall, configure, test, deploy, upgrade, administer, troubleshoot and train users in the use of corporate custom and industry-standard desktop and laptop software, partnering as needed with individual and departmental users and/or internal/external service providers/vendors.
3. Test, upgrade, troubleshoot, fix, and resolve technical and procedural problems with DDI's E-Systems software products and solutions, partnering as needed with project and product managers, database analysts and administrators, Q/A and software test personnel, trainers, client and client candidate users, and/or internal/ external service providers/vendors.
4. Advocate on behalf of internal and external users to DDI's technology suppliers.
5. Manage issues within Service Level Agreement guidelines, acting as single point-of-contact for internal and external users and providing follow-up contact to users for open issues each business day until resolution.
6. Communicate clearly, quickly and effectively in both language (English & Chinese) written and verbal modes with managers, team members, partners, and other appropriate individuals/groups regarding status of systems, services, and escalated issues.
7. Provide the physical and organizational assistance required for moves, adds and changes with respect to computer and associated equipment
8. Monitor team queue for new issues, and utilize ticket management software to appropriately document issues.
9. Coordinating Monthly Meeting with site's Starpoint and submit Monthly Report (Asset Inventory, Support-Ticket trends, Site's Expenditure, Backup Log, etc) to the Regional IT Manager. Upkeep IT Support documentation and Procedures.
10. Analyze trends of technical, procedures, operation and personnel problems; recommend improvements/corrective actions to IT Manager
11. Provide secondary after-hours and weekend remote support on a rotating basis.
12. Perform other duties as assigned.
Qualifications
1. Degree in information technology or related area
2. Good command of English and Chinese
3. BSc in IS, CS, MIS, or related area
1. Address the needs of external-customers & internal-users of DDI technology products and services.
2. The candidate is preferred to be proactive, caring, prompt, meticulous and efficient on customer satisfaction.
3. The candidate is required to communicate in both English and Chinese.
4. This position reports to the Regional IT Manager and requires minimal travelling within Greater China .
5. The position requires candidate to have experienced in Level-1 and Level-2 support; vendor management and project-planning.
Accountabilities
1. Evaluate, build, configure, test, deploy, upgrade administer, troubleshoot and repair corporate desktop and laptop computers and related devices, partnering with individual and departmental users and internal/external service providers/vendors as needed.
2. Evaluate, install/uninstall, configure, test, deploy, upgrade, administer, troubleshoot and train users in the use of corporate custom and industry-standard desktop and laptop software, partnering as needed with individual and departmental users and/or internal/external service providers/vendors.
3. Test, upgrade, troubleshoot, fix, and resolve technical and procedural problems with DDI's E-Systems software products and solutions, partnering as needed with project and product managers, database analysts and administrators, Q/A and software test personnel, trainers, client and client candidate users, and/or internal/ external service providers/vendors.
4. Advocate on behalf of internal and external users to DDI's technology suppliers.
5. Manage issues within Service Level Agreement guidelines, acting as single point-of-contact for internal and external users and providing follow-up contact to users for open issues each business day until resolution.
6. Communicate clearly, quickly and effectively in both language (English & Chinese) written and verbal modes with managers, team members, partners, and other appropriate individuals/groups regarding status of systems, services, and escalated issues.
7. Provide the physical and organizational assistance required for moves, adds and changes with respect to computer and associated equipment
8. Monitor team queue for new issues, and utilize ticket management software to appropriately document issues.
9. Coordinating Monthly Meeting with site's Starpoint and submit Monthly Report (Asset Inventory, Support-Ticket trends, Site's Expenditure, Backup Log, etc) to the Regional IT Manager. Upkeep IT Support documentation and Procedures.
10. Analyze trends of technical, procedures, operation and personnel problems; recommend improvements/corrective actions to IT Manager
11. Provide secondary after-hours and weekend remote support on a rotating basis.
12. Perform other duties as assigned.
Qualifications
1. Degree in information technology or related area
2. Good command of English and Chinese
3. BSc in IS, CS, MIS, or related area
公司介绍
DDI成立于1970年，由两位企业和组织心理学者Byham博士和Bray博士创建。总部设于美国宾夕法尼亚州匹兹堡，DDI已在全球26个国家成立了75家办事处并拥有1000多名员工。DDI已为各行各业的19,000多家企业提供过服务，平均每天均有9,200人通过DDI的选才系统进入各家企业。
DDI（美国智睿企业咨询有限公司）关注客户的需求，帮助全球众多最成功的机构建立敬业、高绩效的工作团队。我们的两大专长领域包括：设计和实施人才遴选系统，帮助企业迅速聘用优秀人才；发掘和发展能构建重要工作团队的杰出领导人才，实现长久优势。
DDI深信为企业实现可衡量、可持续的成果才是服务之义。我们协助企业更快发掘最优秀人选，让他们在工作中迅速成长，取得更佳业绩并长久保持忠诚度，最终帮助企业实现企业竞争优势。
上海分公司地址：上海市淮海中路333号瑞安广场1601-1603室
北京分公司地址：朝阳区建国门外大街乙12号双子座大厦东塔2606单元
www.ddiworld.com
DDI（美国智睿企业咨询有限公司）关注客户的需求，帮助全球众多最成功的机构建立敬业、高绩效的工作团队。我们的两大专长领域包括：设计和实施人才遴选系统，帮助企业迅速聘用优秀人才；发掘和发展能构建重要工作团队的杰出领导人才，实现长久优势。
DDI深信为企业实现可衡量、可持续的成果才是服务之义。我们协助企业更快发掘最优秀人选，让他们在工作中迅速成长，取得更佳业绩并长久保持忠诚度，最终帮助企业实现企业竞争优势。
上海分公司地址：上海市淮海中路333号瑞安广场1601-1603室
北京分公司地址：朝阳区建国门外大街乙12号双子座大厦东塔2606单元
www.ddiworld.com