上海招聘

JOB TITLE DEPARTMENT
Technical Support Representative Armor Mechanical Shanghai
IMMEDIATE SUPERVISOR
Engineering Manager Shanghai China

DATE OF LAST JOB DESCRIPTION REVIEW BY HR: 6/25/13

JOB SUMMARY
This position performs a variety of tasks and functions and has the primary responsibility to ensure customers are satisfied with our products and service. The Technical Support Representative will be the primary point of contact for customers, serving as the resource for information and solving problems. Provide pricing and quotations for parts and service requests and opportunities. A primary focus is customer satisfaction through prompt response and feedback to requests, order status, and resolution of any outstanding quality or warranty issues.

Responsibilities Include:
? Answering phones, responding to emails, taking care of customers by providing product information and pricing, resolving problems, and answering general questions
? Developing quotes through pricing analysis; prepare final quote for submittal to customer
? Following up on quotations to help obtain orders and providing additional materials if needed
? Provide technical support to customers, Field Engineers and Technicians by phone and email
? Mastering product line details, features and benefits and be able to communicate them to customers and prospects
? Developing thorough understanding of customer base, market and individual customer needs
? Resolving inquiries on customer issues relating to invoicing, pricing, incorrect shipments and any open issues to close orders (drop ship, credit cards, freight charges, etc.)
? Setting up aftermarket customer accounts
? Processing some RFQ’s; quoting some spare parts orders and machine rebuilds
? Communicating to customers about order statuses
? Maintaining an “Action Register” with details of all customer and field equipment issues. Action Register will provide detail, due dates, assignments, and action required to resolve. Weekly reports will be distributed to Engineering Department
? Quoting field work – installations and repairs
? Qualifying warranty status of all customers, initiate warranty repair activity, maintain all warranty cost by job and ensure all cost are charged to the proper project for job costing.
? Work with vendors of defective parts through a RMA process to be reimbursed for defective parts
? Any additional tasks as assigned by supervisor

PRINCIPAL CONTACTS INSIDE/OUTSIDE THE COMPANY
This position interacts with customers, suppliers, service contractors, and all Armor Metal Group divisions.

COMPETENCY OR POSITION REQUIREMENTS
? Excellent interpersonal skills
? Maintain courteous and professional telephone presence
? Ability to handle multiple tasks and situations requiring urgent attention is critical.
? Basic understanding of pricing, discounts, percentages and margins, as well as good math skills
? Team building skills
? Analytical and problem solving skills
? Decision making skills
? Effective verbal and listening communications skills
? Attention to detail and high level of accuracy
? Very effective organizational skills
? Effective written communications skills
? Computer skills including spreadsheet and word processing programs, and e-mail at a highly proficient level
? Stress and time management skills
? Ability to work independently
? All Armor employees are also expected to demonstrate Armor’s core values of being:
o Customer Focused
o Passionate about Work
o Solution Oriented
o Driven by Integrity

EDUCATION AND/OR EXPERIENCE
? Experience with Capital Equipment troubleshooting and repair
? Knowledge of manufacturing environment
? Bachelor’s and/or Associate’s in Engineering or related work experience
? College diploma required, university preferred
? Experience interacting with customers on a daily basis providing information, solving problems and serving as primary customer contact

EQUIPMENT USED
This position will use a personal computer, fax machine, telephone and copier.

WORKING AND PHYSICAL CONDITIONS
? Must be able to verbally communicate and hear speech of others in English
? Must have near vision to see computer screen, literature, written notes, etc.
? 90+% of time in office environment, primarily sitting, some walking

DIVISION SPECIFICS
AFTERMARKET:
Responsibilities include:
? Collection of field activity of time, expense, and material for prompt submittal to Accounting and Human Resource for payroll, expense reimbursement, and customer invoice
? Prepare weekly sales, cost, and warranty reports with analysis attention to trends
? Primary customer support for service work orders-warranty
? Receive and process customer parts and service orders as required.
? Provide backup detail as required for billing, warranty, and employee activities

The Armor Group, Inc. provide manufactured products and related services. Armor's seven devisions offer diverse capabilities serving a variety of industries. Each division has an experienced staff ready to respond to your manufacturing needs quickly and efficiently for large and small jobs. In business for over 80 years, Armor understands the needs of our customers and we are committed to providing quality products and services. We are located in Mason, Ohio providing over 300,000 square feet of manufacturing space with 350 employees. We invite you to browse our website to learn about our history and the markets we serve.

Most import thing: all the resumes send to us should be English Version.

Thank you for your cooperation!

艾墨上海分公司成立于2011年10月，作为一家美国独资企业，现有70多名员工。
总公司位于美国俄亥俄州辛辛那提市。总公司共涉及十个不同行业

（本次招聘信息的发布旨在招募上海分公司相应员工，切勿直接在总公司网站上直接申请投递简历，以免造成不必要的麻烦！）

上海分公司当前主要从事易拉罐清洗设备、烘干机和销钉炉，前身是辛辛那提工业机械公司（CIM），是铝制和钢制两片罐工艺技术的先锋。装机遍布全球各地。进入两片罐生产工艺行业已有50年，在全球各地拥有超过200台清洗器和烘干机。

作为世界领域内引以为傲的罐装清洗器、零件清洗器和工业应用加工系统的制造商，我们为供应商提供精确的两片罐清洗器。配套完善的售后服务从电气到管道，从维护到修理，从零部件到全套安装，我们具备足够专业的能力与技术满足客户的多种服务需求。

上海分公司的地址是：上海市浦东新区临港万祥产业园万灵路9号。浦东机场往南行车30分钟。

部分岗位优先考虑就近居住的应聘者。

请各位应聘者在投递简历前详细查看地图，明确公司地址后再做决定。