上海招聘

Job Description

EBSCOhost databases and discovery technologies are the most-used, premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users. EBSCO Discovery Service? (EDS) creates a unified, customized index of an institution’s information resources, and an easy, yet powerful means of accessing all of that content from a single search box. The ability to create these custom solutions is achieved by harvesting metadata from both internal (library) and external (database vendors) sources, and creating a pre-indexed service of unprecedented size, speed, and customization.

The individual in this position must live in China (Preferably located in Nanjing, Shanghai or Beijing) and must be able to travel within China 60% of the time.

The Discovery Service Engineer (DSE or a.k.a. Field Sales Engineer) is the primary technical resource for the field sales force. The DSE is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate.
The DSE must be able to articulate technology and product positioning to both business and technical users. He/she must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.
The DSE is responsible for development and delivery of product demonstrations. He/she is responsible for representing the product to customers and at field events such as conferences, focus groups, etc. and is also able to respond to functional and technical elements of RFIs/RFPs. This individual must be able to convey customer requirements to Product Management teams and must be able to travel throughout sales territory.

Primary Responsibilities:

? Regional authoritative expert on technology aspects of platform functionality, markets, trends
? Strive to be an EDS feature expert. Use the product(s) frequently and thoroughly. Gain continual knowledge progression of the technology platform by participating in frequent internal technology trainings and product strategy sessions
? Act as the EDS technology champion for your region. Stay abreast of industry and technology trends. Conduct market research and competitive intelligence
? Flow of feature enhancement requests from the field into Product Management and the SDLC process
? Pre-sales customer presentations and meetings, and RFIs/RFPs
? Present EDS technology solutions as well as new releases and future feature
? Conduct sales presentations, focus groups, and other consultative customer requirements gathering exercises via frequent web-based and on-site sessions
? RFI/RFP support
? Support the trial process and initial post-sales support/nurturing
? Library web site integration which may include Widget development (small snippets of HTML and JavaScript code), or use of the EBSCO API within custom web applications (e.g. PHP)
? Troubleshoot customer specific issues (e.g. ILS integrations)
? Assist the Customer Satisfaction team on key accounts

Relationships

? Establish strong relationships with regional Sales and customer support teams, as well as existing and prospective customers
? Customers tech gurus at key accounts
? Manage relationships with key regional technology partners and vendors, when necessary
? Create and manage Sales support tools
? Build demos: EDS profiles, library web site integration samples, localized API app samples (e.g. PHP), widgets (e.g. HTML/JavaScript pages), etc.
? Create PowerPoint presentations to convey technology concepts
? Author and assist with documentation to support the regional pre-sales process
? Assist Customer Satisfaction/Success and Marketing with product marketing deliverables and authoring content for FAQs, Help, customer communications, and white papers
? Provide regular updates to Discovery Service Engineering management, keeping the flow of information and lines of communication open
Requirements:

? Bachelors Degree in Computer Science, Library Science, or a related field or 4 years equivalent experience
? Language requirement: Must be fluent in English and Mandarin
? Minimum of two (2) years experience with portal software (e.g. VuFind, SharePoint) and programming with Application Programming Interfaces (API) in a web application language (e.g. PHP, Java, C#, ASP.Net, Ruby)
? Ability to travel approximately 60% within to regional and international locations: customer sites, conferences, and focus groups

Preferred Qualifications

? Excellence in presenting technology, Internet, or software application products to internal and external audiences and various levels of Management
? 3 or more years of progressive experience in Consulting, Systems Integration, Product Management, Sales or related field
? Expertise in Integrated Library Systems (ILS) products and protocols (e.g. Z39.50, OpenURL, NCIP)
? Experience with institutional repository software and standards (e.g. OAI-PMH)
? Proficiency in HTML and JavaScript development
? Proficiency in large data file analysis (e.g. MARC, XML) and manipulation
? Previous experience with the interface usability habits of universities and research institutions’ various types of users such as students, researchers, faculty, and librarians
? Excellent verbal and written communication
? Positive attitude and team player
? Strong analytical abilities

EBSCO Information Services (EIS) 艾博思科印刷出版咨询（北京）有限公司提供包括电子期刊，电子图书，以及研究型数据库的完整和优化解决方案 － 并结合了最强大的发现服务（discovery service）一站式查找平台EDS，***限度地提高我们的最终用户的使用经验。EIS总部设在美国麻州波士顿近郊的Ipswich市，EIS全球员工总数超过3300人。由于我们的尖端技术，前瞻性的理念，一流的员工队伍，EBSCO一直是这个领域的领导者。EIS是隶属于EBSCO Industries Inc集团底下的子公司，集团总部设在美国阿拉巴马州伯明翰市，被福布斯(Forbes)杂志评为全美***的私有企业的前200名。EBSCO是一个可以驱动你丶激励你丶让你成长的公司。我们正在寻找***的人才。如果您是，我们也鼓励您利用这个独特的机会加入我们