上海招聘

Position Overview:

Provide assistance to customers for parts selection and cross-referencing obsolete components. Offer guidance and support to customers for their design efforts.

Responsibilities:

· Provide support to engineering customer base, purchasers, and internal personnel via phone and email, with regard to such topics as:

o Electronic component identification and verification

o Component specification and interpretation

o Cross reference

o Various other technical inquiries

· Provide detail customer and technical support report

· Analyze and evaluate trends for new and existing product lines

· Participate in continuous training from technical experts of visiting suppliers and internal product management team members.

· Opportunities exist for specialization of skills and expertise in the following areas:

o Export classification

o Class code designation

o Quality assurance

o Quote processing through the quote workflow system

o Date/lot code interpretation

o Technology-specific areas

· Other duties as assigned by manager

Requirements/Skills:

· Bachelor of science degree in electrical or mechanical engineering or equivalent education experience as determined by management

· 2-4 years solid experience of technical or customer support in semiconductor industry strongly preferred

· PC experience including Microsoft Excel, Word, Outlook, and various Internet search tools

· Excellent verbal and written communication skills

· Ability to generally work unsupervised

· Self-motivated with a positive attitude

· Knowledge to utilize test equipment to analyze electronic components preferred

· Knowledge of a broad range of electronic components and technologies

Digi-Key is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, Digi-Key has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.