上海招聘

Job Description

Knowledge & Skills Understand & speak English to a minimum

Required fluency (equivalent to CET4)

Education Training College

Qualifications

Experience 1 year related work experience Office (Service experience & security knowledge)

Personality Pleasant, calm, courteous

Intelligent and alert

Physical Requirement Well groomed and neat appearance,

Able to stand for long periods during working hours

(Male/Female)

Age 22 above

Languages Good listening & spoken English Mandarin

Computer Skills Basic Word & Excel skills

Job Tasks Performed:

1. Receiving and transferring telephone calls to concerned departments, apartment, and office tenant when CS closes of duty.

2. Greeting tenants, visitors and provide courteous services to the guests.

3. Receive & respond to requests and complaints from tenants either through telephone or personally.

4. Take over duty of Customer Service when off duty after 8pm.

5. Answer tenants inquiries and provide all sorts of information to tenants upon request.

6. Check in apartment tenant & do residential registration and PSB form after CS close off.

7. Be able to handle short term stay tenant extension and payment follow up if any.

8. Keep the room keys or store luggage for residents upon their request and provide ad hoc lobby services requested by the residents.

9. Familiar with standard room set up as well as relevant department product knowledge.

10.Receive and registered visitors and coordinate with the relevant residents to arrange entry. Monitor strangers from entry and exit to ensure safety of the residents and the towers by prohibiting unauthorized entry.

11.Be well presented by maintaining proper department, appearance and attitude that manifests and promotes Shanghai Centre brand image.

12.Overtime and weekend shift work as required.

13.Keep lobby log and report special occurrences.

14.Work according to the rules and regulations of the employment contract.

15.Be well disciplined to keep a high standard of confidentiality for tenants, guests and staffs.

16.Carry on contingent duties as assigned by the immediate Supervisors, Customer Service Manager and Senior Management.

17.Follow company service culture and department service standard at all times.

18.Taking ad-hoc tasks assigned by the direct or indirect supervisors and deliver results as expected.

Located in the heart of the city on famous Nanjing Road, Shanghai Centre is the first and largest multi-use complex in Shanghai. The project is a joint development of Portman Holdings, American International Group (AIG) of the United States, Kajima Corporation of Japan, and Shangri-la Asia Limited of Hong Kong.

Shanghai Centre was designed by John Portman & Associates and built by Kajima Corporation, combining the unique design and outstanding workmanship to create a convenient, people-oriented "City-within-a-city".

This vast complex offers superior standards with an unprecedented range of facilities-472 recently renovated luxury apartments; 30,000 square meters of prime office space; an upscale tri-level retail plaza; the Shanghai Centre Theatre; a trademark exhibition atrium; and a Platinum 5-star hotel.

We are warmly inviting high calibers to join us

上海商城Shanghai Centre成立于1990年,地处上海市静安区中心地带，拥有高标准的一流设施，包括酒店式公寓、高档商务办公场地、高档零售广场、商城剧院、展览中庭和白金五星级豪华酒店－上海波特曼丽嘉酒店。
        
我们始终秉承公司的企业文化，以“永为客户首选”为目标，凭借全方位的优质服务及人性化的管理，在业内脱颖而出，得到了广泛的认可。同时，我们也十分欢迎新生力量的加入。如果你满怀激情、待人真诚、工作高效、追求品质、富有良好的专业精神及团队精神，那么你将是我们的不二之选，因为“出入这里的，是上海最优秀的员工”。我们将给予你发挥的空间和展现的舞台，愿与你一起努力，持续提高，共同创建令人向往的工作与生活环境。

上海商城，诚邀您的加入！