上海招聘

Position Objective

To support CTI China department through managing ITSA(IT Service Assurance) regulatory measurement reporting and CTI internal reporting; assist key initiatives driven by CTI China head; department internal events (e.g. staff meeting, VOE activities) communication and coordination.

Principal Responsibilities

· Participate in CTI China ITIL based IT Service Assurance program to ensure the IT service delivery in a continuous improvement on service availability/reliability, resiliency, and quality framework; coordinate with each platform to generate the service quality reporting.

· Collect the information from various channels and contribute to deliver the regulatory reporting upon the requirement from regulators.

• Collect and consolidate relevant data to prepare of detailed management information reporting in regular or per ad-hoc request.
• Assist CTI China Head on critical activity planning / execution, communication / publication and material preparation.

· Assist CTI China head to prepare and coordinate department internal events, e.g. VOE (Voice of Employee) activities, staff meetings.

Qualification & Experience required

· Bachelor Degree.

· 3-5+ years working experience.

• Experience in compiling, analyzing, and reporting data and information.
• Understanding and experienced in ITIL
• Ability to plan and organize an approach to work, demonstrating motivation and drive, and determination to achieve goals.
• Commitment to quality, attention to detail, and continuous improvement of outputs.
• Strong process, and business focus.
• Sense on QA and information security.
• High level of proficiency with all MS Office products, including Excel, PowerPoint, and Word.
• Finance knowledge and working experience is an extra predominance
• Teamwork and hardworking, available for OT.
• Sound English both in oral and written.

Citigroup Software Technology and Services (China) Limited (“CSTS”)
Citigroup Software Technology and Services (China) Limited ("CSTS"), was established in 2002 to provide software Application Development & Maintenance (ADM) for Citi businesses worldwide. From 2011, CSTS also oversees the China Data Center for Citi. As a member of Citi, the core business of CSTS is to provide software development and technology services to support Citibank business in over 40 countries across Asia Pacific, Japan, EMEA and USA. Working closely with Citi’s Global Technology groups, the company is headquartered in Shanghai with a branch in Dalian. The vision of CSTS is to become a "center of excellence" in the Citibank family, providing world class banking software and technology services for Citi businesses worldwide. With this vision and talented people, CSTS is a significant contributor to the development of China’s IT sector and a crucial support element of Citi’s global operations.

Being part of Citi, a career in CSTS offers opportunity and diversity to grow and pursue challenges in a wide array of functions and businesses in many locations globally within a world-class organization. CSTS will continue to recruit and develop talent that can contribute towards achieving its vision and business goals.


花旗软件技术服务（中国）有限公司

花旗软件技术服务（中国）有限公司（简称：花旗软件）成立于2002年，致力于为全球花旗业务部门提供软件应用开发和维护。2011年，花旗软件增设了在中国的数据中心业务。作为花旗集团的一员，花旗软件的核心业务是为全球花旗银行提供软件开发及技术支持，其服务遍布亚太，日本，中东，欧洲及美国等40 多个国家。花旗软件与花旗全球技术支持部门密切联系，公司的总部位于上海，同时在大连设有分公司。公司的目标是成为中国为全球的花旗业务提供一流银行软件以及技术服务的“卓越中心”。带着这个共同的愿景和凭借我们杰出的员工，花旗软件成为了中国地区至关重要的技术支持者，同时也成为了花旗全球运营部的重要的一份子。

作为花旗集团这样世界级组织的一员，花旗软件为员工提供了机遇与多样性并存的发展平台，让他们在不同部门、不同业务、甚至不同地域接受挑战并且努力成长。花旗软件承诺为有志之士提供广阔的发展空间，共同为实现公司的愿景和业务目标努力。