上海招聘

MAJOR RESPONSIBILITIES:

1.Solve daily operational issues to ensure general customer satisfaction.
2.Implement&adhere to required business process.
3.Monitors all customer complaints and ensure complaints are followed-up promptly with respective dep.artments.
4.Establishes a pleasant and helpful window for customers to place orders.
5.Prepares and provides relevant reports for business decision making as and when necessary.
6.Co-ordinates with plant and logistics to ensure product avaiability and timely shipment of products.
7.Tracks order status and co-ordinates corrective actions to ensure on-time delivery of goods.
8.Ensures proper shipping details&documentation sent to customers.
9.Works with sales and CS teams to maintain customer needs and in preventing problems from arising.
10.Acts proactively in understanding customer needs and in preventing problems from arising.
11.Provides regular feedback on customer needs and orders to sales team.

BUSINESS/TECHNICAL SKILLS & EXPERIENCES:

5 years' experience in customer service operations,preferably with an MNC.
Supervisory experience
Good understangding of import/export procedures and supply chain principles
Good PC skills
User-experience of SAP systems or similar IT-systems
Communication-English and mandarin written and spoken

BEHAVIORAL SKILLS:

Reliable/responsible
Ability to make decisions and take initative
Staff leaderskip skills
Cooperative

EDUCATION:
A recoginised University degree

注意:此岗位为临时岗位，工作只需要6-9个月

作为一个全球性的化工集团，索尔维集团力求为化工行业寻求和实施更具责任感、更有价值的解决方案。集团矢志不渝地致力于可持续发展，并始终专注于创新和卓越经营。索尔维集团的产品被广泛应用于各行业领域，旗下90％的销售产品位居全球前三甲。集团总部设在比利时布鲁塞尔，在全球52个国家拥有约26,000名员工。索尔维集团（SOLB.BE）目前在布鲁塞尔和法国的泛欧交易所上市。