IT Specialist
仰民软件（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资(非欧美)
- 公司行业：计算机服务(系统、数据服务、维修) 外包服务
职位信息
- 发布日期：2012-08-02
- 工作地点：国外
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
日语熟练 - 职位类别：信息技术专员 技术支持/维护工程师
职位描述
Work location: Malaysia
Main Job Tasks and Responsibilities
- respond to requests for technical assistance in person, via phone, electronically
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- redirect problems to appropriate resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- prepare activity reports
- stay current with system information, changes and updates
Education and Experience
- minimum 3+ years hands on experience in helpdesk job.
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- knowledge of relevant call tracking applications
- knowledge and experience of customer service practices
- related experience and training
Key Competencies
- oral and written communication skills in (Mandarin & English is mandatory, Japanese would be a plus)
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- planning and organizing
- attention to detail
- stress tolerance
Candidates accepted offer letter would be provided the following benefits:
1. English and IT Training
2. Leaves (Provided Annually.)
a. Annual Leave = 15
b. Medical Leave=14
c. Hospitalization Leave = 60 days FOR SELF.
d. Dental reimbursement (max RM100) FOR SELF.
3. Group medical insurance coverage (ING insurance Card) (Out patience and Hospitalization, Accident, etc.) FOR SELF.
4. Providing one way air ticket FOR SELF on company expenses for the 1st time travelling to Malaysia
5. Free accommodation FOR SELF for 10 days
公司介绍
仰民软件（上海）有限公司，作为日本电信的子公司，主营IT技术服务咨询外包业务。在IT技术外包日益彰显价值的今天，我们不仅为我们的客户提供最为优质的服务，同时为具有专业技术并希望与世界IT领先团队合作的个人提供展现能力的平台。目前我们现有的团队主要来自新加坡、印度、马来西亚、印度尼西亚及菲律宾地区。鉴于对中国市场广阔前景的预测以及客户的需求，我们于2011年中旬开始着手建立上海团队，致力于为我们的客户在中国地区的业务开拓。作为上海团队的一员，您将有机会同亚洲其他地区的同事一起，为我们的客户，大部分是行业内的领先企业，提供最专业的技术咨询服务。作为公司最重要的价值来源，我们的员工将享受具有竞争力的薪酬和广阔的职业发展空间，我们期待对IT咨询服务充满热忱的您的加入！