IT Helpdesk-Japanese
仰民软件（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资(非欧美)
- 公司行业：计算机服务(系统、数据服务、维修) 外包服务
职位信息
- 发布日期：2012-08-02
- 工作地点：国外
- 招聘人数：2
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：日语熟练
英语良好 - 职位类别：Helpdesk 技术支持 技术支持/维护工程师
职位描述
Working Location: Maylasia Kuala Lumpur
Job Responsibility:
1.Able to understand company services and customer needs to provide suitable solution
2.Build a close rapport with potential customers for further follow up on future prospect
3.Prepare summary report on daily and monthly activities performed for further evaluation and strategy
?Provide Technical Support (diagnosis & troubleshoot) to customers via email & telephone for computer systems/peripherals/applications within standard time frames
?Always shows sense of urgency in answering customer email or call and resolving customer issue
4.Willing work in shifts(24x7 coverage support)
Qualifications
1.At least 1years IT call center experiences with Bilingual excellent Japanese and English Speaking & writing Skill, JLPT1 is a must.
2.Basic Network Skill; Knowledge of MS office;Basic Linux/Unix knowledge;Windows PC/Server Trouble shooting Skill
Candidates accepted offer letter would be provided the following benefits:
1. English and IT Training
2. Leaves (Provided Annually.)
a. Annual Leave = 15
b. Medical Leave=14
c. Hospitalization Leave = 60 days FOR SELF.
d. Dental reimbursement (max RM100) FOR SELF.
3. Group medical insurance coverage (ING insurance Card) (Out patience and Hospitalization, Accident, etc.) FOR SELF.
4. Providing one way air ticket FOR SELF on company expenses for the 1st time travelling to Malaysia
5. Free accommodation FOR SELF for 10 days