上海招聘

The Position

The Sales Order Support position has a coordinating roll for various processes and provides communication to all involved disciplines. This position contributes to the FEI's quarterly bookings & revenue figures and implements the mission of the team "You sell, we handle" to support sales in the field through administrative activities.

Responsibilities and deliverables include:

· Daily Sales Support to assigned regions on pre-sales (examples: configuration issues; compatibility issues; availability & pricing)

· Non Standard Request (NSR) handling for all regions via Team Track. Operational support to Sales, Service and Market Division representatives. Interfacing with Commitment Review Boards (CRB). Attending weekly CRB meetings.

· Sub-owner of processes/procedures described to support NSR handling

· Operational Support to bookings & revenue issues. Joining weekly logistic meetings with Order Desks to get visibility on unclear orders and take action or define ownership

· Organization Customer Witnessed Acceptance Test (CWAT). Owner of planning; agenda; invitations and hosting customers and account management visiting factory location. Coordination of transport, lunches, VIP dinners etc. Documenting and monitoring follow-up test protocol. Main deliverable is a signed-off CWAT protocol by customer which means green light to ship tool

· Events Support. Ownership of various logistics & service scenarios for events. Includes monitoring status CAPEX; inventory control and interfacing with all involved disciplines (Marketing; local organizing committees, Service management. etc.)

· Back up Support to other Sales Operations team members on order processing and telephone support

· PO# review and order processing of upgrade orders. Includes data entry and communication to the customer

· Interfacing with FEI certified. Provide visibility on second hand business and inventory.

· Quotation Support. Management of line items and data to be added to the CRM data base to enable clean quotes by Account Management.

· CRM "Help Desk function". Assist account/sales management with CRM handling. Not IT specific but more functional support. Become super user to train the field and act as information resource for IT/Business Analysts.

The Requirements

This position is ideal for persons who like to work within a dynamic and hectic environment with WW networking, including contacts with customers directly.

The successful candidate will possess the following combination of education and experience:

· Typically requires 2-8 years of experience.

· Typically a higher secondary education is required, or a combination of education and experience that demonstrate the required skills.

· IT Skills (Microsoft packages, ERP system experience (SAP, Peoplesoft, CRM) highly desired - knowledge of Team Track systems benefits to the execution of the job

· Purchase Order review competence (terms & conditions)

· Knowledge of International Trading (Export, local requirements, tender procedures) is required

· Highly Organized approach to work (coordination- and prioritizing skills, self supportive)

· Attentive to quotation and order details and accurate in processing of data via the various IT systems. Needs to understand that his/her output is vital to execution of an order and customer satisfaction.

· Understands global and local processes and takes initiatives for process improvements where applicable.

FEI 是一家生产、经营多种科学仪器的业内领先企业。 其产品包括电子和离子束显微镜，以及 可满足多个行业纳米尺度应用的相关产品，这些行业横跨： 工业和理论 材料研究、生命科学、半导体、数据存储、自然资源 等等诸多领域。
凭借过去 60 年的技术创新历史和业内领导地位， FEI 成为了透射电子显微镜 (TEM)、 扫描电子显微镜 (SEM)、整合了 SEM 与聚焦离子束 (FIB) 的 DualBeam 仪器和 用于精密高速切割与加工的专用聚焦离子束仪器的 性能标准。 FEI 成像系统在三维 表征、分析和修改/原型设计领域实现了 亚埃（埃：十分之一纳米）级分辨率。
FEI NanoPorts 在东京、美国俄勒冈州波特兰、荷兰埃因霍温 和中国上海均有设点，它们都是卓越中心。在这里，众多科学家、研究者以及工程师 都可在 FEI 应用专家的直接帮助下 体验世界级显微 分辨率。 本公司有近 1800 名员工，已在全球超过 50 个国家或地区开展了 销售和服务业务。

公司主页：www.fei.com

FEI Company is a leading supplier of “Tools for Nanotechnology”. We develop and manufacture tools that enable research, development and manufacture of Nanoscale features by helping our customers understand their three-dimensional structures. We serve the semiconductor, data storage, structural biology and industrial markets.
  where decreasing feature sizes drive the need for our structural process technology solutions. Our solutions are
based on a combination of patented and proprietary technologies that provide industry-leading capabilities to view, measure, analyze, and modify physical structures at atomic, or nanometer scale resolutions.
   FEI helps the world of nanotechnology develop products faster, control manufacturing processes better, and
understand the structures of complex substances. FEI Company is a publicly traded on NASDAQ under FEIC.
with approximately 1,700 employees worldwide.