上海招聘

The Account Manager (AM) serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities.

Job description
? Acts as team lead of assigned projects and ensures overall project objectives and targets are achieved
? Works with the Business Development Director and Digital Director in project planning, ensuring that client requirements/project briefs (in Chinese and English language) are received, converted to an internal version, and cascaded to the team in a clear, complete and accurate manner
? Ensures that client issues are dealt with in an efficient manner
? Owns the contract and contract renewals for new work for an existing client
? Approves Change Orders and invoices, and is responsible for payment collections
? Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
? Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable – doing quality assurance of social media content and reports, among others
? Provides regular two-way communication between the client and team, to provide strong team representation and set
proper client expectations
? Understanding of company’s digital capabilities and services, and effectively communicates all offerings to the client
? Reports to the Business Development Director, providing regular input on all account activity, including status and call
reports on a weekly basis.
? Challenges client’s brief if needed
? Challenges the strategies of internal team, and provide recommendations to improve campaign performance
? Ensures timely billing and recovery of project fees
? Work with the Team in pitches for new clients
? Supervises and helps in the day-to-day training of junior team members to ensure quality of deliverables

Job requirement
? Proven Account Management skills required in order to create, maintain and enhance customer relationships
? Minimum 3 years of Account/project management experience
? Extremely detail oriented
? Strong knowledge on digital channels, especially Social Media and Search
? Motivated, goal oriented, persistent and a skilled negotiator
? High level of initiative and work well in a team environment
? Excellent written and oral communication skills (English and Chinese)
? Handles stressful situations and deadline pressures well
? Plans and carries out responsibilities with minimal direction
? Undergraduate degree

About us

Artefact is a new generation of a data service provider, specializing in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organizations. We are proud to say we’re enjoying skyrocketing growth.

Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe.

We have 1000 employees across 20 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.