英文客服/English customer service
上海新置家居网络科技有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：家居/室内设计/装潢 家具/家电/工艺品/玩具/珠宝
职位信息
- 发布日期：2014-02-19
- 工作地点：上海-静安区
- 招聘人数：若干
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：咨询热线/呼叫中心服务人员 客服主管(非技术)
职位描述
Description:English speaking Customer Service Representative inside an ecommerce startup.
NewX is an International Company,bringing Affordable Quality Lifestyle Products to the Chinese Market.
Our Aim is to make the Furniture and Home Decoration Shopping Experience simple and fun.”
And we might add simple even for foreigner who lives in shanghai and sometimes struggle with chinese website and or chinese payment plateform... That's where we need you.
You will Serves NewX customers by providing product and service information;resolving product and service problems.
Your Duties:
Attracts potential customers by answering product and service questions;suggesting information about other products and services.
Make some sales by assisting customers that are not "tech savy"or need assistance using NewX website.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint;determining the cause of the problem;selecting and explaining the best solution to solve the problem;expediting correction or adjustment;following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
We use the world leading Customer Service tools (Zendesk ticket system,Zopim Chat,magento ecommerce plateform)to make your life easier,if you have not used them before we will offer you a torough training.
Quality required:
Excellent speaking level of english;
native chinese speaker;
You are well organized and have a deep concern for customer satisfaction and needs;
past experience in similar position is a plus but not mandatory.
Skills/Qualifications:Customer Service,Documentation Skills,Listening,Phone Skills,Resolving Conflict, Analyzing Information,Multi-tasking.
NewX is an International Company,bringing Affordable Quality Lifestyle Products to the Chinese Market.
Our Aim is to make the Furniture and Home Decoration Shopping Experience simple and fun.”
And we might add simple even for foreigner who lives in shanghai and sometimes struggle with chinese website and or chinese payment plateform... That's where we need you.
You will Serves NewX customers by providing product and service information;resolving product and service problems.
Your Duties:
Attracts potential customers by answering product and service questions;suggesting information about other products and services.
Make some sales by assisting customers that are not "tech savy"or need assistance using NewX website.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint;determining the cause of the problem;selecting and explaining the best solution to solve the problem;expediting correction or adjustment;following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
We use the world leading Customer Service tools (Zendesk ticket system,Zopim Chat,magento ecommerce plateform)to make your life easier,if you have not used them before we will offer you a torough training.
Quality required:
Excellent speaking level of english;
native chinese speaker;
You are well organized and have a deep concern for customer satisfaction and needs;
past experience in similar position is a plus but not mandatory.
Skills/Qualifications:Customer Service,Documentation Skills,Listening,Phone Skills,Resolving Conflict, Analyzing Information,Multi-tasking.
公司介绍
新置家居始创于2011年于中国上海，营销网络即将遍布全国，经营产品包括高档美式家具，中式实木家具，时尚创意家具，家居饰品等。所有产品取材上乘，工艺精美，OEM代工厂遍布全国。公司将不断锐意创新，敢于突破传统，融汇中西元素，创造出带有显著新置特色的家居文化，我们的团队欢迎您的加入。