上海招聘

Position
Title: Customer Service Representative

Location: Gildan China Trading Company, LTD
Shanghai, China

Position
Description: The CSR position will work as part of the customer service team whose purpose is to provide service and support to the Asian customer base. The CSR will be involved with all Customer Service functions of the order life cycle from order-entry through to invoicing. This position is a support position for Customers and for the Asia-Pacific Sales team who require stats, reports, and customer buying activities. The CSR will communicate regularly with the Distribution Center and with Sales Operations to ensure the customers’ orders are delivered as requested.


Responsibilities:
1. To provide support for the customer and the sales team so that all requests can be met on time and accurately.
2. To understand and apply the customer’s compliance requirements to all orders, avoid chargeback penalties, and maintain a high customer satisfaction rate.
3. Track orders through the life cycle to ensure we meet the customer expectations.
4. Manage all open orders to ensure they are progressing through the cycle and escalate the urgency when you see potential delivery issues.
5. Maintain the Customer Master as accounts and locations are added.
6. Look ahead at inventory relative to new booking to assess the abilities to fill orders. Proactively work with Operations to make sure the goods are available when needed.
7. Continue improvement through training, expanding your scope, and self evaluation



Qualifications:

Graduate or one-year working experience is good. Proficient in Microsoft Office and should have experience with a full functional computerized Order Management System.

Ability to work as part of a team with other CSR’s, with the sales team, operations support group, and with the distribution center staff to maintain processes so that order are shipped and meet the customer’s requirements.

Possess experience within a manufacturing company supplying product to Retail customers. Position does require a university degree.

Ability to communicate in English and Chinese.

Gildan is a vertically-integrated marketer & manufacturer of premium quality branded basic apparel.

The Company manufactures premium quality basic T-shirts, sport shirts and sweatshirts for sale in the wholesale imprinted sportswear market of the U.S., Canadian, European and other international markets. The Company sells its products as blanks, which are ultimately decorated by screen-printers with designs and logos for sale to consumers. Gildan has announced plans to sell its products into the mass-market retail channel, in addition to the screen-print market. In conjunction with this strategy, Gildan is expanding its product-line to include underwear and athletic socks.

Gildan's corporate head office is located in Montreal, Canada, and we have over 20,000 full-time employees around the world. Our shares are listed on the Toronto Stock Exchange and the New York Stock Exchange.
(www.gildan.com)

With the business grows in the Asia Pacific region, we are looking for talented candidates to fit the positions.

Commitment, a positive attitude, leadership skills, business minded and a sense of urgency are some of the basic qualities that we seek in candidates.

Gildan always welcomes highly creative people with drive and talent to join its company.

If you wish to pursue new challenges and work in an exciting environment, please send your resume to gildanchina@gmail.com or by post to 上海市兴义路8号万都中心2709室人事部　邮编: 200336