上海招聘

Ensures the delivery of brand promise and provides exceptional guest service at all times.　
? 保证所有的员工时刻提供客人所期望的，并且符合我们酒店承诺的服务。
? Provides excellent service to internal customers in other departments as appropriate.　
? 保证所有的员工对我们酒店其他部门的员工同样提供高品质的服务。
? Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
? 以礼貌高效的服务处理来自酒店外部的客人和我们酒店的客人的投诉，同时对问题的解决要跟进，并且询问客人的满意度。
? Maintains positive guest and colleague interactions with good working relationships.
? 与同事保证良好的关系。
? Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
? 利用工作轮换，丰富员工的工作内容等方法来提高工作效率和积极性。为客人提供最高品质的服务为酒店吸引更多的客人。
? 备及发出维修、保养申请，确保餐厅得到妥善的保养和维修。
? Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
? Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system　
? 采用新的技术和设备，提高工作效率。
? Assists to ensure that breakages are administered so as to provide constant feedback to the operation as a tool to reduce breakages and losses.
? 确保对破损进行高效管理，向运作部门提供不断的反馈，作为减少破损及丢失的工具。
? Ensures that minimum brand standards have been implemented.
? 全面落实酒店餐饮部的各项标准。
? Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
? 积极响应客人的合理建议，并尽快改善。



? Ensures that Stewarding employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
? 保证管事部的员工始终会以主动灵活的工作方式与其他部门的员工共事。时刻铭记我们的工作理念是“我们群策群力”。
? Ensures all F&B equipment and other facilities in the Outlet kitchen are maintained according to the Departmental Operations Manual requirements.　
? 保证按照操作手册使用餐饮部内的所有仪器。
? Constantly strives to satisfy the needs of the Outlet by providing the necessary operating equipment.　
? 努力满足每个餐厅的需求。
? Strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
? 严格控制库存，和固定设施的使用。并且确保所有的厨房都设施完善。
? Maintains the cleanliness of the Outlet kitchens and equipment.　
? 保养和清理每个厨房及厨房内的设施。
? Assists to ensure that the back-of-house areas are kept clean and organized.　
? 保证餐饮部后场的干净有序。
? Ensures garbage are disposed of properly and ensuring that paper towel dispensers and soap dispensers are filled daily.
? 确保垃圾被及时清理，并确保每天放好卷纸及补满皂液盒。
? Reports any difficulty or problem to Stewarding Manager/ Assistant Manager for solution or follow-up actions.
? 向管事部经理/副理报告所有困难或问题，以进行解决和跟办。
? Ensures proper handling of the automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes.　
? 确保正确操作清洗餐盘、杯子、碟子、银器等的自动洗碗机。
? Ensures tableware, chinaware, glassware, and silverware are washed and cleaned as per the established procedures.
? 确保根据所设标准洗净餐具、瓷器、玻璃器皿及银器。
? Conducts training to improve employees’ knowledge and skills.
? 给员工安排培训提高他们的专业知识和技能。　
? Assists in conducting monthly inventory checks on all operating equipment and supplies.
? 协助进行每月对运营设备及营业用品的盘点。
? Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.
? 根据酒店的“失物招领”处理程序处理所有“失物招领”物品。
? Assists to ensure that each outlet is supplied with clean and dry operating equipment.　
? 协助保证为每个餐厅提供洁净干燥的设施。
? Assists to ensure that

华尔道夫酒店系列是希尔顿全球的奢侈品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承，极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务，完美的融为一体。每一家华尔道夫酒店皆被视为“绝佳之精品”。
上海外滩华尔道夫酒店一共由 260间客房和套房组成。 酒店的许多客房都能俯瞰迷人的外滩风光，同时也被其他的历史名胜美景所环抱，为客人提供外滩江畔经典而又非同寻常的体验。历史建筑楼华尔道夫会所，坐落于外滩二号，即1910年代著名英国绅士俱乐部—上海总会的旧址。穿过宽阔明朗的中庭，是拔地而起的华尔道夫酒店，同样面向外滩，位于繁华的四川中路。
 WALDORF ASTORIA is Hilton worldwide's luxury brand of landmark hotels, with each one as singular and timeless as the brand’s namesake. From classic elegance to modern grandeur, Waldorf Astoria Hotels & Resorts each represent worldly sophistication and unparalleled guest service ，each hotel & resort offers the exquisite accommodations and signature accoutrements that define refinement and sophistication.
Each one is ‘The Greatest of Them All’.
The 260-room Waldorf Astoria Shanghai on the Bund comprises two connecting buildings. The Waldorf Astoria Club (heritage building), which previously housed the renowned Shanghai Club (famed as an exclusive Gentlemen’s Club in the 1920s), is located at No. 2 on the Bund. Across an immaculate courtyard is a new-build contemporary tower located parallel to the Bund, on Sichuan Road.
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交通信息Transportation Information
地铁路线Railway Route
地铁2号线：南京东路站点，下车后3号出口步行约15分钟即可到达。
Line-2: Please get off at Nanjing East Road Station though Exit-Three, then about 15 minutes walking distance to hotel.
地铁10号线：豫园站点，下车后1号出口步行约10分钟即可到达。
Line-10: Please get off at Yu Yuan Station though Exit-one, then about 10 minutes walking distance to hotel.
酒店人力资源部办公室地址Hotel HR Department Office Address
上海市黄浦区中山东一路2号地下2层
-2F, No. 2 Zhongshan Dong Yi Road, Huang Pu District, Shanghai 200002, P.R.C
求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件
Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.