Bellboy 礼宾员
上海东方佘山索菲特大酒店
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2013-07-11
- 工作地点：上海-松江区
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语一般
普通话精通 - 职位类别：行李员
职位描述
1. GENERAL DUTIES:
i. Reporting directly to the Concierge Captain, the Bellboy is directly responsible for the day to day operations of the Concierge whilst on duty. On a broader scale the Bellboy is to ensure that all guests and visitors are greeted, attended to and assisted with a level of service that is professional, friendly and genuine. The Bellboy is also to ensure that guests and visitors are made to feel comfortable and welcome and "at home" on arriving and departing the Hotel.
2. MAJOR RESPONSIBILITIES:
i. Responsible and accountable for the loading and unloading of guest luggage from guest cars and directing guests to the car parking facilities available to guests and visitors of Sofitel Shanghai Sheshan Oriental
ii. Responsible for of guests welcoming and escort them to their room where necessary in a professional friendly and genuine manner.
iii. Responsible for the timely and carefully delivery and collection of guest luggage and belongings to and from guest rooms, cars and reception.
iv. To ensure guest luggage and belongings are stored in a secure, methodical way at all times.
v. Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times.
vi. Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the Bellboy Control Sheet as required.
vii. Responsible for the efficient logging of all cars in and out of the car park area on the Car Parking Control Sheet, park guest’s car if necessary.
viii. Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items as required to guest rooms.
ix. To ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
x. Responsible for providing a taxi and limousine service for the guests and visitors.
xi. Responsible for providing an airport pick up service for the guests and visitors.
xii. Responsible for the ongoing communication of pertinent information using the logbook provided to other shifts.
xiii. To ensure that you as the Bellboy at Sofitel Shanghai Sheshan Oriental have a comprehensive knowledge of Shanghai and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
xiv. To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
xv. Assist the Bell Captain in keeping the storeroom clean and tidy especially luggage trolley upkeep.
xvi. Responsible for adhering to Sofitel Shanghai Sheshan Oriental staff rules and regulations as detailed in Sofitel Shanghai Sheshan Oriental’s staff handbook.
Qualifications:
？ Minimum of 1 year same position experience, preferably in the luxury setting.
？ A strong understanding of Concierge Staff.
？ Strong oral and written communication skills.
？ Ability to Concierge Staff.
？ Ability to work effectively in a team environment and take initiative.
？ Computer skills (word processing and spreadsheet
i. Reporting directly to the Concierge Captain, the Bellboy is directly responsible for the day to day operations of the Concierge whilst on duty. On a broader scale the Bellboy is to ensure that all guests and visitors are greeted, attended to and assisted with a level of service that is professional, friendly and genuine. The Bellboy is also to ensure that guests and visitors are made to feel comfortable and welcome and "at home" on arriving and departing the Hotel.
2. MAJOR RESPONSIBILITIES:
i. Responsible and accountable for the loading and unloading of guest luggage from guest cars and directing guests to the car parking facilities available to guests and visitors of Sofitel Shanghai Sheshan Oriental
ii. Responsible for of guests welcoming and escort them to their room where necessary in a professional friendly and genuine manner.
iii. Responsible for the timely and carefully delivery and collection of guest luggage and belongings to and from guest rooms, cars and reception.
iv. To ensure guest luggage and belongings are stored in a secure, methodical way at all times.
v. Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times.
vi. Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the Bellboy Control Sheet as required.
vii. Responsible for the efficient logging of all cars in and out of the car park area on the Car Parking Control Sheet, park guest’s car if necessary.
viii. Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items as required to guest rooms.
ix. To ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
x. Responsible for providing a taxi and limousine service for the guests and visitors.
xi. Responsible for providing an airport pick up service for the guests and visitors.
xii. Responsible for the ongoing communication of pertinent information using the logbook provided to other shifts.
xiii. To ensure that you as the Bellboy at Sofitel Shanghai Sheshan Oriental have a comprehensive knowledge of Shanghai and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
xiv. To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
xv. Assist the Bell Captain in keeping the storeroom clean and tidy especially luggage trolley upkeep.
xvi. Responsible for adhering to Sofitel Shanghai Sheshan Oriental staff rules and regulations as detailed in Sofitel Shanghai Sheshan Oriental’s staff handbook.
Qualifications:
？ Minimum of 1 year same position experience, preferably in the luxury setting.
？ A strong understanding of Concierge Staff.
？ Strong oral and written communication skills.
？ Ability to Concierge Staff.
？ Ability to work effectively in a team environment and take initiative.
？ Computer skills (word processing and spreadsheet
公司介绍
Sofitel Shanghai Sheshan Oriental
上海东方佘山索菲特大酒店
The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。
The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。
Dear applicant,
亲爱的应聘者，
Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。
Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。
If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。
If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。
非中介不收费，请勿转载！
上海东方佘山索菲特大酒店
The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。
The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。
Dear applicant,
亲爱的应聘者，
Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。
Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。
If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。
If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。
非中介不收费，请勿转载！