上海招聘

Job Description

1, Assist managers, sales and account manager as required by using background operation system to completelearning account management work

2,Provide customer support service to our client and students via phone and e-mail,generate periodic progress reports as client request and sent to related person.

3, Learn to use various internal operating systems within the company

4,Working both independently and at times closely with staff in London and Japan

5, Help the development department to do the online testing work for new productoccasionally

6, Can edit a variety of images, office documents, and PDF documents

7,Assist sales and account manager to translate some English documentsoccasionally



Job Qualifications



1, Fluency in English, colleague digreeCET6 or higher, with a certain ability for translation, English major is preferred

2,MS Office software (WORD, EXCEL, POWERPOINT), editing various office and PDF documents.

3,With more than one year working experience or outstanding fresh graduates, relevant customer service experience related to training is preferred

4, Optimistic, cheerful, with affinity, good customer service awareness, ability to work independently, ability to analyze and solve various problems

5,Clear-eyed, quick-witted, good language, organizational skills, communication skills and interpersonal communication skills, team spirit



Salary and welfare

1. Working hours from Monday to Friday, 9:30 a.m. - 6 PM, double cease. Ten days annual leave with pay.
2. Provide the lunch and traffic subsidy
3. Pay for the employees social insurance and house found according to the national requirements
4. Offer market competitive salary treatment
5. Employees can learn online course of the company for free
6. Provide employees with personal career planning and development platform, if necessary, will go to the UK headquarters for training opportunities.


客服代表 职位描述

1. 协助销售部并按要求通过后台系统的操作完成课程帐号的管理工作

2. 通过电话和邮件两种形式完成客服工作，定期为企业客户制作和发送学习进展报告

3. 学习掌握使用公司内部各类操作系统

4. 较强的独立工作能力，需要同英国总部和日本分公司的同事密切配合

4. 不定期协助开发部完成新课程产品测试工作

5. 可以编辑各种图片、office文档、和pdf文档

6. 不定期协助完成部分翻译工作




任职要求

1. 英语流利，大学六级以上水平，具备一定的英汉互译能力，英语专业优先
2. 电脑使用熟练，精通 Office 软件 (WORD, EXCEL, POWERPOINT) 编辑各种办公文档
3. 具有一年以上工作经验或优秀应届毕业生，有相关客服工作经验优先
4. 性格乐观开朗，具有亲和力，有良好的客服意识、工作的独立处理能力、各种问题的分析解决能力
5. 头脑清晰，思维敏捷，有良好的语言组织能力、表达能力及人际关系的沟通协调能力，具备团队合作精神

薪酬福利

1.工作时间周一至周五，9:30-6:00，双休。十天带薪年假。
2.提供午饭及交通补贴
3.根据国家相关要求为员工缴纳五险一金
4.提供市场上有竞争力的薪酬待遇
5.公司学习产品员工可以免费学习
6.为员工提供个人职业规划和发展平台，如有需要，会提供去英国总部培训机会。

Reallyenglish is a leading provider of English language training solutions to corporate clients in China and Japan. We work with the leading providers and publishers of English language content including Cambridge University Press, McGraw-Hill, and Pearson. We are a wholly-owned UK company with a proven track record of success in Asian markets, already becoming the number one company in our space in Japan with the goal of becoming the same in China! Our customer list includes many leading multinational, Chinese and Japanese companies such as China Telecom, Air China, Taikang Life Insurance, Citibank, UBS, ABB, Epson, Canon, IBM, and Kingston, to name just a few. Because of our continued success in 2010, we have now opened an office in Hong Kong to serve southern China and Taiwan, giving us the ability to effectively serve all of the Greater China market.

In 2010 Reallyenglish opened an office in Hong Kong to complete our coverage of the Greater China branch;
In 2012 we opened an office in Singapore to better serve our customers across South and Southeastern Asia.
In South Korea, Reallyenglish with the leading English textbook publishers - Neungyule successfully entered the market there and we continue to develop new courses there.

Information about the company and our course and service offerings can be found at www.reallyenglish.com.

Due to our continuing expansion, we seek to recruit new team members for our Beijing and Shanghai offices.We are recruiting new account manager and sales/administrative assistant, who will be based in our Shanghai and Beijing offices.

Candidates interested in this position should send an email with a cover letter/introduction along with the text of your resume all in the body of the email (no attachments please!) to: recruit-china@reallyenglish.com

Reallyenglish 总部位于英国伦敦，自2002年公司首次推出网络英语教育网站后，Reallyenglish已成为大型企业及教育机构和个人的合作伙伴，客户范围遍及全球。Reallyenglish日本公司是最早开发的重点市场，经过与日本国际交流英语考试中心（即托业考试）合作，迅速打开日本市场，公司又相继与大型培训组织合作，为多家日本、国际知名公司提供服务，公司现居日本网络英语培训行业首位。
2005年，Reallyenglish在中国注册成立了北京瑞艾利教育科技有限公司，通过与中国众多主流培训机构（麦格劳-希尔、皮尔森、牛津职业培训、蓝贵记等）、出版商（剑桥大学出版社、高等教育出版社、Financial Times等）和大学（北京语言文化大学、北外在线等）的合作快速拓展了中国市场。Reallyenglish所服务的行业遍及航空、电信、保险、银行等领域，客户包括中国国航、中国电信、泰康人寿、花旗银行、ABB、SAP、IBM、KINGSTON、CANON等众多中国乃至全球知名企业。

2010年，Reallyenglish香港分公司正式成立，服务于香港、台湾的客户；
在韩国，Reallyenglish与领先的英语教材出版商Neungyule通力合作，成功进入韩国市场并与其合作开发了适用于当地市场的五门课程；
年内公司计划在新加坡开设分公司，以覆盖南亚和东南亚地区的客户。

更多公司、产品及服务信息请登录www.reallyenglish.com。

因公司业务呈现出急速发展的状态，我们的北京、上海两地诚邀新团队成员的加入。
我们将为您提供必要的岗位培训、专业英语培训及丰厚的待遇（底薪+五险一金+补贴+奖金+提成）。对所述职位感兴趣者请将自我推荐信及简历（请勿提供附件）发送至 recruit-china@reallyenglish.com。