Senior Salesforce Developer
GENESYS（北京）技术咨询有限公司上海分公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2015-05-16
- 工作地点：上海-静安区
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：高级软件工程师
职位描述
MAJOR JOB ACCOUNTABILITIES:
Software Development:
* At least 5 years overall experiences as a senior software developer.
* At least 3 years hands-on experiences as a salesforce developer with solid skills in Apex, VisualForce, Apex Triggers, SOAP APIs, SOQL, etc.
* Professional team player with excellent communication skill.
* Capability on drafting the requirement/design document.
* Fluent English speaking/writing skill.
* Any of the SFDC certifications (e.g. DEV401, DEV501, ADM201, etc.) is preferred.
* Oversea (North American/Europe) or multi-national company working experience is preferred
* Knowledge of J2EE, Swing and JMS or c#.NET, ASP.net, MSSQL is preferred
Technical Project Leadership:
* Define project requirements by meeting with management and end users to gain a
thorough understanding of software projects, providing leadership and technical direction
during all stages
* Provide consultative advise and guidance to project team on Enterprise and individual
Business Unit (BU) software capabilities and interactions
* Analyze and review functional and performance requirements to support design
architecture, providing alternative architectural solutions as necessary
* Ensure a thorough understanding of entire application, its usage, technical architecture,
and functionality by project team, end user and management
* Perform troubleshooting and issue resolution throughout project ensuring issues are
brought to resolution and on-going communication with project team and ExecutiveManagement is maintained
* Continually review project status to ensure quality development, cost, and time
objectives are met
* Coach and mentor project team members to ensure thorough understanding of project
tasks and company goals
* Continually keep up-to-date on new products, development tools, industry trends, and
methodologies for incorporation into software platforms which includes conducting an
assessment of current and future information technologies and best practices
* Provide management with status reports detailing status and timelines throughout
assigned projects tasks including project jeopardizes
* Ensure proper documentation during all stages of the project
Problem Resolution:
* Respond with a sense of urgency to problems escalated to employee's level
* Escalate to supervisor any situation outside the employee's control that could adversely
impact the services being provided
* Place the highest priority on providing quality [customer, client, end user] service by
overseeing all activities of staff, ensuring the unique needs of customers are met
* Ensure quality resolution and thorough and accurate documentation of customer issues
* Provide analysis and feedback to management staff and appropriate departments
regarding recurring problems, recommending improvements aimed at reducing future
occurrences of problems
* Participate in creating, administering, and continuously updating procedures for
resolution of all related issues
Team Interfaces:
* Cooperate with team members to meet goals or complete tasks
* Escalate work flow and communication issues to supervisor
* Treat all internal/external customers and team members with dignity/respect
Related Duties as Assigned- -
* The job description documents the general nature and level of work but is not intended
to be a comprehensive list of all activities, duties, and responsibilities required of job
incumbents
* Consequently, job incumbents may be asked to perform other duties as required
* Also note, that reasonable accommodations may be made to enable individuals with
disabilities to perform the functions outlined above
Please note that both English and Chinese resumes are required.
Software Development:
* At least 5 years overall experiences as a senior software developer.
* At least 3 years hands-on experiences as a salesforce developer with solid skills in Apex, VisualForce, Apex Triggers, SOAP APIs, SOQL, etc.
* Professional team player with excellent communication skill.
* Capability on drafting the requirement/design document.
* Fluent English speaking/writing skill.
* Any of the SFDC certifications (e.g. DEV401, DEV501, ADM201, etc.) is preferred.
* Oversea (North American/Europe) or multi-national company working experience is preferred
* Knowledge of J2EE, Swing and JMS or c#.NET, ASP.net, MSSQL is preferred
Technical Project Leadership:
* Define project requirements by meeting with management and end users to gain a
thorough understanding of software projects, providing leadership and technical direction
during all stages
* Provide consultative advise and guidance to project team on Enterprise and individual
Business Unit (BU) software capabilities and interactions
* Analyze and review functional and performance requirements to support design
architecture, providing alternative architectural solutions as necessary
* Ensure a thorough understanding of entire application, its usage, technical architecture,
and functionality by project team, end user and management
* Perform troubleshooting and issue resolution throughout project ensuring issues are
brought to resolution and on-going communication with project team and ExecutiveManagement is maintained
* Continually review project status to ensure quality development, cost, and time
objectives are met
* Coach and mentor project team members to ensure thorough understanding of project
tasks and company goals
* Continually keep up-to-date on new products, development tools, industry trends, and
methodologies for incorporation into software platforms which includes conducting an
assessment of current and future information technologies and best practices
* Provide management with status reports detailing status and timelines throughout
assigned projects tasks including project jeopardizes
* Ensure proper documentation during all stages of the project
Problem Resolution:
* Respond with a sense of urgency to problems escalated to employee's level
* Escalate to supervisor any situation outside the employee's control that could adversely
impact the services being provided
* Place the highest priority on providing quality [customer, client, end user] service by
overseeing all activities of staff, ensuring the unique needs of customers are met
* Ensure quality resolution and thorough and accurate documentation of customer issues
* Provide analysis and feedback to management staff and appropriate departments
regarding recurring problems, recommending improvements aimed at reducing future
occurrences of problems
* Participate in creating, administering, and continuously updating procedures for
resolution of all related issues
Team Interfaces:
* Cooperate with team members to meet goals or complete tasks
* Escalate work flow and communication issues to supervisor
* Treat all internal/external customers and team members with dignity/respect
Related Duties as Assigned- -
* The job description documents the general nature and level of work but is not intended
to be a comprehensive list of all activities, duties, and responsibilities required of job
incumbents
* Consequently, job incumbents may be asked to perform other duties as required
* Also note, that reasonable accommodations may be made to enable individuals with
disabilities to perform the functions outlined above
Please note that both English and Chinese resumes are required.
公司介绍
Grow with the World Leader in Conferencing!
About Genesys
Genesys Conferencing is the leading conferencing service provider, offering integrated web, video and audio conferencing services to thousands of organizations worldwide. Since established in 1986, the company`s strategy has been built on continuous product innovation. With one of the largest and strongest R&D organizations in the industry, Genesys launched the world’s first fully automated audio conferencing service in 1989 and the first conferencing management software in 1995. The flagship product, Genesys Meeting Center was the sole unified & multimedia conferencing solution with global support when it was released in 2002. As of May 31, 2008 Genesys became a part of InterCall, the world's largest conferencing provider.
For more information on Genesys, please visit our website http://www.genesys.com/
关于Genesys
Genesys Conferencing公司是全球领先的会议通信服务提供商，为世界范围的数千家企业提供专业集成的网络、视频和语音会议服务。
自1986年创建以来，Genesys Conferencing公司一直致力于不间断的产品创新和开发，拥有业界规模最大、实力最强的研发机构。早在1989年，Genesys便研制了世界上第一套全自动语音会议系统，并成功投放市场。在1995年，又推出了第一套电话会议管理软件。2002年，旗舰产品Genesys Meeting Center（Genesys会议中心）问世，成为当时业界唯一一个集语音、互联网和桌面视频为一体的、可享受全球支撑的综合性会议解 决方案。2008年5月31日，Genesys成为了全球最大的会议通信服务提供商 Intercall的一部分。
更多信息,请关注我们的网站 http://www.genesys.com
About InterCall
InterCall is the largest conferencing and collaboration provider, focusing on multimedia meeting solutions, unified communications tools and event services. On the strength of the most advanced technologies and superior service worldwide, InterCall stands renowned in the Industry for years. We offer the widest variety of seamless collaboration and service delivery to 80 percent of Fortune 500 companies and 50 percent of Fortune 1000 companies with our range of audio, web and video conferencing services. Recent years continually witnessed InterCall as the winner of Conferencing Provider of the Year by Frost & Sullivan. We are dedicated to on-going development of technology, and have entered strategic partnership with Cisco, IBM？, Adobe？ and Microsoft？ to strive for the maximum efficient conferencing options and greater flexibility.
For more information on InterCall, please visit our website – www.intercall.com .
关于InterCall
InterCall是全球最大的会议与协作服务供应商，致力于提供易于使用的先进音频、活动、网络和视频会议解决方案。凭借先进的技术和强大的服务，我们在全球多方会议和协作服务领域内建立并保持了良好的声誉，为包括世界500强中80%和1000强中50%以上的公司等客户提供音频，网络和视频会议服务。近年来我们多次荣膺 Frost & Sullivan亚太/北美地区年度会议服务供应商。我们十分重视并持续投资于技术研发，与Cisco, IBM？, Adobe？ and Microsoft？ 等合作伙伴建立了长期战略关系，力争不断为客户提供更为高效灵活的会议解决方案。
更多信息，请关注我们的网站 www.intercall.com
Do you like a challenge more than just a job? How about being on the forefront of innovation? Or being part of an industry leading team that helps businesses succeed? …… We can help you!
想要一个挑战而非仅仅一份工作？想要始终站在创新前沿？还是想要成为行业领袖的一员创造更多价值? ……我们将助您一一实现！
As the world’s largest conferencing provider, we are dedicated to provide innovative and practical communication solutions through a highly engaged and talented workforce enabling collaboration for people and businesses anywhere, anytime. InterCall prides itself on attracting and growing talents to assist the company in maintaining its position as the leading global conference provider. Being part of Intercall enable you to expect:
作为世界上最大的会议通讯服务商，我们致力于通过优秀的员工和不断创新，可操作的解决方案，来促成世界范围内的，无障碍的实时沟通与协作。我们一直以来以不断吸引和发展人才为荣，这也正是我们得以始终保持业内领导者地位的原因。加入Intercall, 您将能期待：
- Equal Employment Opportunity
公平就业机会
- Unmatched, professional training
独到的专业培训
- Numerous career growth opportunities
多样的职业发展机会
- Dynamic, harmonious work environment
灵活、和谐的工作环境
- Open communication channels
开放畅通的交流途径
- Multiple incentive programs
多种激励机制
- Competitive compensation
有竞争力的薪资福利
- Lifestyle initiatives
倡导工作与生活的平衡
About Genesys
Genesys Conferencing is the leading conferencing service provider, offering integrated web, video and audio conferencing services to thousands of organizations worldwide. Since established in 1986, the company`s strategy has been built on continuous product innovation. With one of the largest and strongest R&D organizations in the industry, Genesys launched the world’s first fully automated audio conferencing service in 1989 and the first conferencing management software in 1995. The flagship product, Genesys Meeting Center was the sole unified & multimedia conferencing solution with global support when it was released in 2002. As of May 31, 2008 Genesys became a part of InterCall, the world's largest conferencing provider.
For more information on Genesys, please visit our website http://www.genesys.com/
关于Genesys
Genesys Conferencing公司是全球领先的会议通信服务提供商，为世界范围的数千家企业提供专业集成的网络、视频和语音会议服务。
自1986年创建以来，Genesys Conferencing公司一直致力于不间断的产品创新和开发，拥有业界规模最大、实力最强的研发机构。早在1989年，Genesys便研制了世界上第一套全自动语音会议系统，并成功投放市场。在1995年，又推出了第一套电话会议管理软件。2002年，旗舰产品Genesys Meeting Center（Genesys会议中心）问世，成为当时业界唯一一个集语音、互联网和桌面视频为一体的、可享受全球支撑的综合性会议解 决方案。2008年5月31日，Genesys成为了全球最大的会议通信服务提供商 Intercall的一部分。
更多信息,请关注我们的网站 http://www.genesys.com
About InterCall
InterCall is the largest conferencing and collaboration provider, focusing on multimedia meeting solutions, unified communications tools and event services. On the strength of the most advanced technologies and superior service worldwide, InterCall stands renowned in the Industry for years. We offer the widest variety of seamless collaboration and service delivery to 80 percent of Fortune 500 companies and 50 percent of Fortune 1000 companies with our range of audio, web and video conferencing services. Recent years continually witnessed InterCall as the winner of Conferencing Provider of the Year by Frost & Sullivan. We are dedicated to on-going development of technology, and have entered strategic partnership with Cisco, IBM？, Adobe？ and Microsoft？ to strive for the maximum efficient conferencing options and greater flexibility.
For more information on InterCall, please visit our website – www.intercall.com .
关于InterCall
InterCall是全球最大的会议与协作服务供应商，致力于提供易于使用的先进音频、活动、网络和视频会议解决方案。凭借先进的技术和强大的服务，我们在全球多方会议和协作服务领域内建立并保持了良好的声誉，为包括世界500强中80%和1000强中50%以上的公司等客户提供音频，网络和视频会议服务。近年来我们多次荣膺 Frost & Sullivan亚太/北美地区年度会议服务供应商。我们十分重视并持续投资于技术研发，与Cisco, IBM？, Adobe？ and Microsoft？ 等合作伙伴建立了长期战略关系，力争不断为客户提供更为高效灵活的会议解决方案。
更多信息，请关注我们的网站 www.intercall.com
Do you like a challenge more than just a job? How about being on the forefront of innovation? Or being part of an industry leading team that helps businesses succeed? …… We can help you!
想要一个挑战而非仅仅一份工作？想要始终站在创新前沿？还是想要成为行业领袖的一员创造更多价值? ……我们将助您一一实现！
As the world’s largest conferencing provider, we are dedicated to provide innovative and practical communication solutions through a highly engaged and talented workforce enabling collaboration for people and businesses anywhere, anytime. InterCall prides itself on attracting and growing talents to assist the company in maintaining its position as the leading global conference provider. Being part of Intercall enable you to expect:
作为世界上最大的会议通讯服务商，我们致力于通过优秀的员工和不断创新，可操作的解决方案，来促成世界范围内的，无障碍的实时沟通与协作。我们一直以来以不断吸引和发展人才为荣，这也正是我们得以始终保持业内领导者地位的原因。加入Intercall, 您将能期待：
- Equal Employment Opportunity
公平就业机会
- Unmatched, professional training
独到的专业培训
- Numerous career growth opportunities
多样的职业发展机会
- Dynamic, harmonious work environment
灵活、和谐的工作环境
- Open communication channels
开放畅通的交流途径
- Multiple incentive programs
多种激励机制
- Competitive compensation
有竞争力的薪资福利
- Lifestyle initiatives
倡导工作与生活的平衡