上海招聘

Job Responsibilities:
- Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
- Connects local and international calls quickly, courteously and accurately.
- Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
- Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
- Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
- Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.
- Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
- Accepts and relays messages for guests and hotel personnel.
- Projects the image of courteous, friendly service at all times.
- Answers and connects all incoming calls from both in and out of house.
- Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
- Be fully conversant in all aspects of Food and Beverage outlets in order that all guests’ queries can be handled efficiently and courteously.
- Provides general information to guests when necessary.
- Takes accurate messages, morning call requests, reservations and orders for/from guests.
- Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
- Reports to supervisor and Duty Manager on any guest complaints.
- Updates the white board.
- Reads the logbook, and communicates with colleagues and supervisor.
- Transfers outside calls to either guests, or hotel services/facilities.
- Conducts daily briefing in the absence of AM/Supervisors

Job Requirements:
- Holds diploma/certificate in Hospitality or Tourism Management desirable.
- Good Computer Skills particularly in the use of MS Office. Knowledge of Opera/Fidelio desirable.
- Two year certificate from college or technical school; or three to six month related experience and/or training; or equivalent combination of education and experience.
- Preferable prerequisite knowledge of the Travel/Hotel industry.

上海外滩茂悦大酒店
hyatt on the bund

凯悦集团再次获评为“2015年全球跨国公司***工作场所”及“2015年大中华区***工作场所”

缤纷人生，凯悦启程！

上海外滩茂悦大酒店由世茂集团投资建造，为总高120米的双子塔结构，总楼面面积约为100,000平方米，与外滩的繁华璀璨相连，隔江与陆家嘴金融区相望，是国际豪华酒店业中著名的君悦家族的一员。作为凯悦酒店及度假村集团在上海管理的第二家豪华酒店，上海外滩茂悦大酒店为上海带来新的设计理念和服务设施。

上海外滩茂悦大酒店分为东、西两楼，共设620间客房，其中52间为套房。客房大小为42至300平方米，大部分客房都能俯瞰外滩的历史风貌，或者是浦东沿岸的摩登高楼大厦群。酒店集建筑特色、室内设计和殷勤服务于一体，其餐饮设施也毫无疑问地在上海餐饮界成为热点。无论是占据四层楼面、源自居家设计理念的时尚餐厅酒吧 — 非常时髦vue，或是现场烹制经典美食的国际自助餐厅 — 香荟，或是以白色典雅装饰为主的茶艺沙龙 — 茶畔，还是拥有七吨重北京特色烤鸭炉的中餐厅带来的中式盛宴 — 新大陆中国厨房，上海外滩茂悦大酒店力求在传统的餐饮概念的基础上，呈现菜肴的道地风味，同时创造具有潮流感的美食体验。另外占地3000平方米拥有自然流水景观的源水疗中心，将带您领略真正的水疗体验。同时酒店以最先进的会议、宴会设施设备，创新、灵活、专业和精益求精的会议服务团队与一站式全方位服务专案，成为上海新品发布、社交活动、时装展示等创意主题活动的首选之地。

2009年至2014年间，随着外滩通道的建成，外白渡桥的回归，地铁12号线的开通，连接浦东和浦西的两条新越江隧道的贯通，上海外滩茂悦大酒店也将受益于天时地利人和的优势，焕发新的活力。

上海外滩茂悦大酒店秉承“我们关爱每一个人，让他们尽善尽美显真我”这一集团理念, 将为有潜力的员工提供更多发展机会，基础培训、选修培训、交叉培训、管理培训生计划、凯悦轨迹计划等种种方案向员工提供晋升以外的多种成长方案，对他们的个人发展进行设计和推动，发挥每个人的特质，使大家都能和公司一起成长就是酒店最大的成功。

上海外滩茂悦大酒店诚挚欢迎有志在酒店业发展之人士加入凯悦大家庭,与上海外滩茂悦大酒店共同成长。

申请人需品貌端正，勤奋敬业，具一年以上酒店或相关经验

上海外滩茂悦大酒店于每周三、周五下午13:00至17:00为酒店的公开招聘日，凡符合相关岗位要求的申请者，可携带个人简历及相关资料至上海市黄浦路199号（近武昌路员工通道进入）地下二层人力资源部办公室。

申请者亦可请将个人资料（包括简历、身份证复印件及近照一张）通过以下方式投递至我酒店。

-函至：上海市黄浦路199号上海外滩茂悦大酒店人力资源部 邮政编码：200080
-发送邮箱：careers.hyattonthebund@hyatt.com
酒店联系电话：021-63931234