上海 [切换城市] 上海招聘上海客服及技术支持招聘上海客服专员/助理(非技术)招聘

Customer Service Representative

上海商城 Shanghai Centre

  • 公司规模:150-500人
  • 公司性质:合资(欧美)
  • 公司行业:物业管理/商业中心

职位信息

  • 发布日期:2013-05-14
  • 工作地点:上海
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:大专
  • 语言要求:英语良好
  • 职位类别:客服专员/助理(非技术)  

职位描述

Key Job :

1. Receiving and transferring telephone calls to concerned departments, apartment, office tenant, check voice mail after office hour.

2. Screening message, calls and visitors for concerned department.

3. Receiving and distributing mails and other packages.

4. Receiving visitors and providing service information as required.

5. Conduct room inspection for short term apartments.

6. Check in apartment tenant & do residential registration and PSB form.

7. Following up short term stay tenant rental payment after they check in

8. Handle resident miscellaneous payment while cashier is off duty.

9. Be able to handle different requests / complaints from office tenants and residents.

10. Familiar with standard room set up as well as relevant department product knowledge.

11. Be able to conduct final inspection for long term residents.

12. Provide daily sales to tenants and residents with proper recording.

13. Overtime and weekend shift work as required.

14. Cover lobby officer for break time and on leaves.

15. Work according to the rules and regulations of the employment contract.

16. Be well disciplined to keep a high standard of confidentiality for tenants, guests and staffs.

17. Carry on contingent duties as assigned by the immediate Supervisors, Customer Service Manager and Senior Management.

18. Follow company service culture and department service standard at all times.

19. Taking ad-hoc tasks assigned by the direct or indirect supervisors and deliver results as expected.


Knowledge & Skills:

Typing, excellent verbal communication

Basic computer skills

Required fluency (equivalent to CET6)

公司介绍

Located in the heart of the city on famous Nanjing Road, Shanghai Centre is the first and largest multi-use complex in Shanghai. The project is a joint development of Portman Holdings, American International Group (AIG) of the United States, Kajima Corporation of Japan, and Shangri-la Asia Limited of Hong Kong.

Shanghai Centre was designed by John Portman & Associates and built by Kajima Corporation, combining the unique design and outstanding workmanship to create a convenient, people-oriented "City-within-a-city".

This vast complex offers superior standards with an unprecedented range of facilities-472 recently renovated luxury apartments; 30,000 square meters of prime office space; an upscale tri-level retail plaza; the Shanghai Centre Theatre; a trademark exhibition atrium; and a Platinum 5-star hotel.

We are warmly inviting high calibers to join us

上海商城Shanghai Centre成立于1990年,地处上海市静安区中心地带,拥有高标准的一流设施,包括酒店式公寓、高档商务办公场地、高档零售广场、商城剧院、展览中庭和白金五星级豪华酒店-上海波特曼丽嘉酒店。
        
我们始终秉承公司的企业文化,以“永为客户首选”为目标,凭借全方位的优质服务及人性化的管理,在业内脱颖而出,得到了广泛的认可。同时,我们也十分欢迎新生力量的加入。如果你满怀激情、待人真诚、工作高效、追求品质、富有良好的专业精神及团队精神,那么你将是我们的不二之选,因为“出入这里的,是上海最优秀的员工”。我们将给予你发挥的空间和展现的舞台,愿与你一起努力,持续提高,共同创建令人向往的工作与生活环境。

上海商城,诚邀您的加入!

联系方式

  • 公司地址:地址:span上海市南京西路1376号西办公楼710室