上海招聘

Key tasks
? Undertake L 1 and L 2 Desktop support
o Log local service requests
o Build new PCs to Macmillan standards
o Install new and updated software for end customers
o Install and test other new hardware components where required
o Create new user accounts
o Local support for telephone system
? Act as local contact and hands and eyes for other GTS technology teams, including network support and server support teams as and when instructed.
? Works with Service Desk , server support and network support teams as appropriate to determine and resolve problems received from internal customers.
? Provide first line local support for email issues.
? Produce documentation all local systems and ensure this is kept up to date.
? Train new business staff on use of hardware and remote connectivity.
? Work with procurement staff to purchase hardware and software.
? Participate in new technology projects to add value and gain experience where required
? Ensure knowledge is kept up to date regarding emerging technologies

Key relationships:
? Global Service Desk
? Global Desktop Support Teams
? Global Servers and Applications Team
? Global Networks and Security Team
? Operations Team
? 3rd Party Suppliers
Skills/knowledge:
? Good working knowledge of Microsoft desktop products and Operating Systems
? Working knowledge of Microsoft Office suite of products
? Desktop and Laptop hardware technologies and common fault finding techniques is desirable
? Passion for IT, New technologies and to learn
? Ability to clearly articulate solutions and suggestions to others
? Ability to problem solve issues remotely

Experience:
? Team player with strong communication and written skills
? Experience in the creation and review of technical documentation
? Previous employment or work placement within an office environment
? Hands on experience with different desktop based technologies
? Hands on experience with different mobile technologies (Smart phones, tablets etc)
1. English Language
A key part of the role will be communicating with different offices globally so a good understanding of the English language is essential. The applicant will be expected to communicate is written and spoken English.

2. Technical Capability
Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations. Up-to-date and disciplined, able to generate and present high quality, relevant and usable job-related information. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives. Assimilates and applies new job-related information in a timely manner.

3. Personal Effectiveness and Professionalism
Maintains a professional attitude and approach to work. Takes an ethical approach to internal and business relationships. Is aware of compliance and regulations as a framework for business activities. Produces consistent results both professionally and personally. Use of initiative and a proactive approach with drive to make a contribution. Focuses on achieving positive results contributing to team goals and the overall success of the business.

4. Customer Focus (internal and external customers)
Drive and motivation to meet or exceed customer expectations, Nurtures relationships by recognizing and delivering on internal and external customer’s needs and opinions. Makes customers and their needs a primary focus of their actions.

5. Relationship Building/ Teamwork (incorporating Communication, Influencing & Collaboration)
Builds effective relationships through positive communication that motivates and influences others. A valued team member actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team. Effectively communicates relevant ideas or details of events in a way that enhances relations in the work environment. Successfully influences others to accept and support an idea/proposal/plan.

6. Innovation & Change
Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices / products / technologies to provide business opportunities and results. Proactively pursues opportunities to drive change that add value to the business. Welcomes new challenges, and contributes views and ideas. Adapts well to, and is energized by change whilst maintaining focus on key business goals and personal objectives. Takes action to achieve favorable outcomes for the organisation, beyond minimum performance expectations, and seeks opportunities to improve work procedures.

关于施普林格自然
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