上海招聘

Duties and responsibilities
- Records and processes customer orders, including custom and special orders that may require additional resources for delivery; tracks delivery of servicing activity, ensuring appropriate authorizations for additional work and accurate billing.
- Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a key point of contact for resolving customer queries / complaints about work in progress.
- Quotes for local business as needed, ensuring standard pricing and terms are applied in each case.
- Issues certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year’s servicing business.
- Responds to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required; works with Finance colleagues to address any credit or billing issues swiftly to enable on time collection of funds.
- Provides exceptional service to customers to encourage continued use of Survitec’s products and services.
- Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Plans and coordinates technicians to deliver servicing installation, maintenance and repair activity to quality and safety standards, standard work routines and appropriate to the level of qualification of each technician
- Communicates the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies). Actively seeks opportunity to drive controlled continuous improvement of the planning process.
- Works with stores colleagues or monitors stock levels directly to ensure all scheduled work can be delivered; assists in stock take activity
- Represents Survitec professionally during customer interactions and uses extensive product
knowledge to understand and answer technical questions regarding service requirements.
- Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Follows Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others.
- Helps to create an environment where everyone in the team can live the Survitec Values.
- Contributes positively to creating an inclusive environment where our people feel valued appreciated and free to be who they are at work.
- Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and environmentally healthy working environment.
- Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching. Develops and maintains an understanding of relevant technology, external regulation and industry best practices.

Experience and Qualification

- College degree or above.
- More than 3 years of relevant working experience.
- Experience from marine industry is better.
- Fluent Japanese - both in writing and speaking. Know Japanese culture.
- Fluent English - both in writing and speaking.
- Computer literate.
- Good communication skills with the ability to communicate on all levels.
- Ability to systematically work independently and in a team.

Survitec is a global leader in survival an d safety solutions to the marine, defence, aviation an d offshore markets. Survitec has over 3,000 employees worldwide covering 8
manufacturing facilities, 15 offshore support centres an d over 70 owned service stations. It is further supported by a network of over 500 3rd party service stations an d distributors. Across its 160-year history, Survitec Group has remained at the forefront of innovation, design an d application engineering an d is the trusted name when it comes to critical safety an d survival solutions.
史维泰是救生安全解决方案的全球领导者，市场覆盖海事、国防、航空和海工。史维泰在全球拥有3000 多名员工、8 个制造中心、15 个海工平台支持中心和强大服务网络支持，包括70多家自有服务站和超过500 家第三方服务站和分销商。经时160 年历史，史维泰集团始终站在创新、设计和工程应用的前沿，是在重要的安全和救生解决方案的可靠品牌。

Survitec has a growing presence in China an d Asia Pacific, particularly since its merger with Wilhelmsen Maritime Services. Survitec now supplies marine fire solutions in addition to marine safety survival solutions. It has offices throughout the region including Singapore, Shanghai, Bintulu, Labuan, Busan, Hong Kong, Kobe an d Yokohama. In China it also has facilities in Guangzhou, Dalian, Tianjin an d Qingdao. This powerful presence enables Survitec to fulfil customers’ needs at multiple port locations, working with ship yards for new build an d retrofit work, an d providing complete safety management solutions to ship owners an d operators.
史维泰在中国和亚太地区正蓬勃发展，特别是自从和威尔森的安全业务合并之后。史维泰现在除了海事安全救生解决方案外还供应海事消防解决方案，办公网点覆盖新加坡、上海、民都鲁、纳闽岛、釜山、香港、神户和横滨。在中国广州、大连、天津和青岛也有分支机构。这些强有力的布局保证史维泰能满足客户在多个港口的不同需求，和船厂一起完成新造船和改装项目，并提供给船东和船舶管理公司完整的安全管理方案。