上海招聘

Policies and Procedures

• Follow company and department policies and procedures.

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

• Address guests' service needs in a professional, positive, and timely manner.

• Thank guests with genuine appreciation and provide a fond farewell.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

• Prepare and review written documents (e.g., business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

• Exchange information with other employees using electronic devices (e.g., email).

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Speak to guests and co-workers using clear, appropriate and professional language.

• Talk with and listen to other employees to effectively exchange information.

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Make sure correct usage of hotel logo as well as accuracy of hotel promotional messages in all collaterals that are produced by joint promotional partners

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.

• Support all co-workers and treat them with dignity and respect.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.

• Read and visually verify information in a variety of formats.

Sales

• Promote awareness of brand image internally and externally.

• Develop marketing materials for promotional events, property tours, and conferences.

• Gather materials and assemble information packages (e.g., brochures, promotional materials, maps, price lists, or menus).

Public Relations

• Respond to all daily general media inquiries via email, phone, and/or written correspondence.

• Refer requests for information from the media to an appropriate spokesperson or information source.

• Establish and maintain contacts with press, radio and TV at local, regional and international levels

• Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software.

• Support activities and initiatives to bolster the property's reputation and image in the media and in the community.

• Make updates to property website by making changes directly to the website or by coordinating with appropriate others in order to make updates.

• Support media relations outreach efforts, including pitching ideas and events, interview facilitation, and media tours.

• Coordinate on-property visits from media, including reservations, amenities, special requests, and dining.

• File and update digital library and press clippings.

• Attend daily line-ups promptly.

• Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities.

• File information and update press database, including list of all media contacts and media distribution lists (e.g., contact information, magazine circulation and demographics).

• Assist with on-site media relations for local events, including, but not limited to, grand openings/anniversaries, marketing/promotional events, and other press functions.

• Receive visiting journalists in person, greet them on arrival and entertain them, providing all relevant background information and materials about the hotel for positive coverage of the hotel

• Write and edit copy, quality control of design of all materials for hotel collaterals and print advertisements

Marketing & Planning

• Prepare the communications plan and budget plan for the year in accordance with the hotel marketing plan

• Handle all liaisons with the designated advertising agency and ensures that the creative is of high quality, attention-grabbing and in accordance with the corporate guideline and the established market position and image of the hotel

• Supervise, direct and co-ordinate photo assignments, ordering of photographs, writing and sending of press releases, e-mails and letters of congratulations to people in the community

• Ensure the high quality of all photography for promotional collaterals and for the use of publicity

• Work closely with the Sales and Marketing Department in delivery of updated information and appropriate images to publications for hotel directory listings and hotel index/references

   

Shanghai Marriott Hotel Pudong East is ideally located in Jinqiao Pilot Free Trade Zone, which is also well-known as the “Green City” of Biyun international community. Situated adjacent to a beautiful park and canal, the neighborhood provides a huge variety of restaurants, bars and shops. It is within 15 minutes’ drive of Lujiazui, Waigaoqiao Free Trade Zone and Zhangjiang Hi-tech Park. It is within 20 minutes’ drive of Shanghai Disneyland. Pudong International Airport is 30 kilometers away and a drive of 25 to 30 minutes; Hongqiao International Airport is 26 kilometers away with a drive of 45 minutes. The hotel has 324 stylish guest rooms, 66 apartments, and 4 Food and Beverage outlets of Man Ho Chinese Restaurant, Casalingo Italian Restaurant, all-day-dining Pudong City Bistro and The Lounge. The event facilities feature a magnificent 655 square meters Grand Ballroom and an additional 1,050 square meters of state-of-the-art event space in 10 separate rooms.

上海金桥红枫万豪酒店坐落于金桥进出口加工区，与世界五百强企业总部毗邻而居，与著名的“绿色城市”碧云国际社区交相辉映。酒店毗邻美丽的碧云体育公园及河道，周边社区提供丰富多样的餐馆、酒吧及商场。酒店距离陆家嘴、外高桥自由贸易保税区及张江高科技园区仅15分钟车程，距离上海迪士尼乐园仅20分钟车程，距离浦东国际机场45分钟车程。酒店拥有324间风格现代且典雅的客房及套房，以及66套酒店式公寓，可充分满足商务旅行人士的需求。会议区域总面积逾1,700 平方米，其中包括655平方米的大宴会厅及10个大小各异的会议室，并且均配备有先进的会议设施及设备。独具特色的万豪轩中餐厅、卡萨琳戈意大利餐厅和都会尚膳全日餐厅为广大饕客精选优质食材，提供多种融合东西方特色的美味选择，更加彰显海派文化的海纳百川。