上海招聘

POSITION SUMMARY

The Software Support Engineer provides critical services enabling Anju to deliver products, projects and product assistance to our customers.  This position is responsible for support of Anju products across all operational platforms being maintained by Anju and our clients. The Support Engineer will provide direct support to to customer inquiries  Additionally, the Support Engineer will interact with customer personnel to assist with proper configuration of Anju products and integration with 3rd party products. The anticipated individual  must have a strong background with multi-tier, regulated technologies, strong communication skills and experience consulting with internal and external customers.

PERSONAL QUALITIES

Proactive individual contributor adept at troubleshooting and handling multiple priorities and projects. Excellent communication skills with and strong emphasis on delivering superior internal and external customer support with attention to detail.  Ability to work in a collaborative, collegial, multidisciplinary, international environment.

RESPONSIBILITIES

• Provide support to clients engaged in Anju product implementation and provide periodic on-site support if required.
• Troubleshoot reported problems, provide workarounds and recommendations as well as replicate and document problems (incidents).
• Monitor, troubleshoot, and report on performance of all product services, web services, web server application pools, and networking issues.
• Provide recommendations for product configuration and usage.
• Perform migration activities required to stage, deploy, and migrate both customer-developed and internally-developed studies and mid-study changes across the required platforms supporting the full project life cycle (e.g. DEV, UAT, Training, and Production)
• Provide assistance with integrating third party point solutions such as coding, IVRS, CTMS, eDiary, etc. through the use of web service APIs, import/export tools, or direct database integration.
• Isolate, research and provide assessments of potential root causes of technical problems.
• Participate in the development of process improvements and adaptations as required.
• Provide training to internal and external customers as needed to support proper integration and deployment activities. 

• Familiarity with Software Development Lifecycle Process and Continuous Improvement Methodologies.
• Experience in web-based applications, custom development projects, software tools, package evaluations, hardware and network infrastructure planning, technology architecture design.
• Ability to understand and anticipate the needs of the customer and to provide solutions and recommendations.
• Ability to multi-task and refocus based on changing priorities.
• Drive and initiative, eagerness to explore new technologies, and curiosity for learning.
• Strong analytical and problem-solving skills, and master of Anju Software products.
• Excellent written, interpersonal and professional communication skills.  Must possess the ability to clearly represent Anju in a professional manner both verbally and in writing.
• Strong understanding of SQL Server databases, Internet Information Services (IIS), Web Services, and Windows Services and Strong SQL Programming skills.
• Knowledge of web-based ASP applications; IIS, MSMQ, and SQL Server.
• Background and experience in clinical applications and technology solutions for life sciences nice to have
• Understanding of the clinical trial industry, technologies and solutions nice to have
• Working knowledge of EDC business processes including study design and build, lab data management, dictionary coding, EDC training and systems validation nice to have.

• BS/BA degree in Computer Science/Information Technology or equivalent required.
• 5 years of experience working in the software business or equivalent experience in a consulting or customer environment. 3 year of programming in languages such as SQL, C++, Javascript
• Both English and Chinese are required.

源资信息科技（上海）有限公司（以下简称“源资科技”）于公元2008年5月在上海交通大学产学合作的白猫科技园区内正式成立，并隶属于上海张江国家自主创新示范区的长宁分园。业务覆盖生物信息、药物研发、材料研发、临床试验设计和数据分析以及企业质量信息化管理等各个领域，是一家提供综合软件解决方案和服务咨询的高新技术企业。
公司致力于中国生命科学与材料科学行业的数字化转型，发展了三大业务板块：1.以AI、大数据分析及数字化工作流为基础的综合计算模拟解决方案，包括生物信息学分析系统、计算机辅助药物设计平台、药代/药动模拟系统和材料智能模拟系统等；2.以符合GxP法规为前提的一站式智能信息化管理解决方案和专业的实施验证服务，包括实验室信息管理系统（LIMS）、企业质量管理系统（EQMS）、企业文档管理系统（DMS）和企业培训管理系统（TMS）；3.覆盖临床试验I-IV期的综合电子化管理解决方案，包括临床数据采集系统（EDC）、临床主文件管理系统（eTMF）、药物警戒系统（PV）等。长久以来公司顺应国内生化研究、新药创制、材料基因组计划以及制药企业规范化管理的发展需求，实现了多方价值升级与共赢。
源资科技凭借专业的软件和优质的服务能力，为企业、医院、高校和科研院所等提供综合创新的解决方案。目前已与超过200家国内知名药企展开业务，与1000余家高校科研院所形成合作，项目已服务50多家临床研究院、医院等。
经过多年的努力耕耘，源资科技不但得到了客户的信任，还获得众多荣誉。公司于2015年通过ISO9001质量体系认证，2018年荣获“高新技术企业”称号，2019年荣获“上海市专精特新企业”称号。目前公司已形成以上海、北京为中心，以重庆、广州、香港等多个大中型城市为辅助的全国服务网络，持续为客户提供高质量的产品和高水平的专业服务。